Changelog

v1.116.0 | 2026-07-23

General

• Bug Automatic login when DND state is enabled will no longer be actioned when the user has no devices online.
• Bug Manually trying to login will be disallowed if the user has no devices online. It can take 5 to 10 minutes after a device comes online to be detected as being online.

Management application

• Feature: Added Yealink device configuration support: SIP-T88V & SIP-T88W. Please note, a number of related modes were added earlier at 2026-04-13: SIP-T73U, SIP-T73W, SIP-T74U, SIP-T74W, SIP-T77U, SIP-T85W & SIP-T87W.
• Bug: 'History > Analytics' In last verion, v1.115.0, the tab authorisation was broken. System's that are authorised to see the 'Past week' or 'Past month' tabs where not being shown to user's on the stable channel. We have reverted the change that broke this feature.
• Bug: 'User > {User} > Status' page. 'Agent Login' toggle will no longer change it's state if you are not allowed to. I.e, user has not devices online or DND state is enabled. Previously this would change state in UI while the backend state did not change for the DND case.
• Bug Fixed a race condition that could cause a voicemail to email, text to speech and service to become unavailable for 15 minutes upon trying to load the create audio page ('Components > Audio files > Create an audio file') at a very specific point in time in specific circumstances. There is no known cases of this actually happening.
• Internal: 'User > {User} > Status' On DND button being clicked the agent login state on screen is immediately changed to reflect assumed server changes.
• Internal: 'Components > Queues > Queue membership' On a rows' DND button being clicked the corresponding agent login state is immediately changed to reflect assumed server changes.
• Internal: 'Components > Queue agents' On a rows' DND button being clicked the corresponding agent login state is immediately changed to reflect assumed server changes.
• Internal: Updated dependencies.

Mobile application custom tab ('More info')

• Bug: On the 'Status' page the 'Agent Login' toggle will no longer change it's state if you are not allowed to. I.e, user has not devices online or DND state is enabled. Previously this would change state in UI while the backend state did not change for the DND case.

User application (Alpha)

• Bug: 'Status'. The 'Agent Login' toggle will no longer change it's state if you are not allowed to. I.e, user has not devices online or DND state is enabled. Previously this would change state in UI while the backend state did not change for the DND case.
• Internal: 'Status' On DND button being clicked the agent login state on screen is immediately changed to reflect assumed server changes.
• Internal: Updated dependencies.

v1.115.0 | 2026-07-09

Management application

• Feature: 'Routing > Call flow > [Editor]' Promoted the "Import" and "Export" buttons on the right hand side so that all authorised users of the application can use these buttons. Previously user's with only system administrators were not authorised and hence these buttons were not visible.

• Feature: Added Yealink remote provisioning support for the models: SIP-T73U, SIP-T73W, SIP-T74U, SIP-T74W, SIP-T77U, SIP-T85W, SIP-T87W, SIP-T88V, SIP-T88W, and T74LTE.

• Bug 'History > Call history > Columns information' Fixed back button logic if page was loaded with not history.

• Bug 'History > Call history' Fixed back button logic if the previous page was a call record page. Previously under specific circumstances it would skip past the list back to form page incorrectly.

• Bug: 'Routing > Call flow' Fixed an internal bug with loading call flow status into the user interface.

• Internal: 'Routing > Call flow > [Editor]' The voicemail to email block input fields; 'Notification email to' and 'Forward the message to' now show up to 150 characters wide.

• Internal: Fast Action Button, 'Back' action icons have unified and are now all a left facing arrow instead of a clear icon.

• Internal: All Fast Action Button, 'Back' actions will now only back through application history and will redirect to the landing page when there is no further history. Previous once the history ran out it will go back to the previous website or do nothing.

• Internal: 'Routing > Call flow > [Editor]" Added a back button in the left hand side of the top bar title.

• Internal: 'History > Call history' Added a back button in the left hand side of the top bar title.

• Internal: 'History > Call history > Columns information' Added a back button in the left hand side of the top bar title.

• Internal: 'History > Call history > Call record' Added a back button in the left hand side of the top bar title.

• Internal: Improved the user experience when a page is not found. It now contains the URL path and reason where possible.

• Internal: The application root '/' now has a custom landing page instead of redirecting to the authentication service.

• Internal: Logging out now redirects to root application page rather than explicit login page.

• Internal: Logging in to an explicit page now tries to redirect to the original page after successful authentication instead of going to the default path.

• Internal: Under the hood '/login' page will handle redirects after successful authentication. This route will still handles authenticated users as well directing the to be authentication but it is now not the intended flow.

• Internal: Under the hood changes to '/logout' route to be solely used for authentication service redirect. The new /logoff route is used internally in the application to signal for of logout.

• Internal: Button text is now no longer forced to uppercase to improve readibility.

• Internal: ''History > Call history' A number of call history columns have had display names and descriptions. There is no functional changes nor changes to the identifiers, only changes to the display values.

  • The technical term 'Callee' and been changed to 'Recipient' to be more understandable to the end user.
  • The technical term 'Answered by'/'Answered' and been changed to 'Answerer' to be more consistent andunderstandable to the end user.
  • A number of columns with 'Callee' have been changed to 'Answerer'. I.e., call quality and call duration's etc. This was done to better reflect that these values typically apply to the answerer rather than the callee in complex scenarios where they are different entities.

• Internal: Refactor of authentication service.

• Internal: Refactor of authorisation service.

• Internal: Refactor of routing logic.

• Internal: Updated dependencies.

v1.114.0 | 2026-07-01

Management application

• Internal: 'Call history' Optimise call history routing to prevent unnecessary API requests making navigation slightly faster.
• Internal: 'Call history > Call record' Optimised transcript loading to prevent unnecessary API requests making navigation slightly faster.
• Internal: 'Call history > Call record' Optimised tabs styling for smaller screen sizes.
• Internal: 'Call history > Call record > Information' Optimised styling for smaller screen sizes.
• Internal: 'Call history > Call record > Quality' Optimised styling for smaller screen sizes.
• Internal: (Beta) 'Call history > Call record > Technical' This tab is now lazy loaded for a minor performance benefit
• Internal: (Alpha) 'Call history > Call record > Visualise' This tab is now lazy loaded for a minor performance benefit.
• Internal: (Alpha) Support: 'Developer' page now is now assess from management application. In release v1.113.0 it was only available in the user application.

User application (Alpha)

• Feature: (Alpha) 'Call history > Call record' Added new subpage as modified version of the corresponding management page. Navigatable from the 'Call history' more information in the drop down menu.
• Feature: (Alpha) 'Analytics – Organisation' Added new page, as per 'Analytics' page but for entire system. This page is only accessible to users with authorisation to manager users.
• Feature: (Alpha) 'Audit log – Organisation' Added new page, as per 'Audit log' page but for entire system. This page is only accessible to users with authorisation to manager users.
• Feature: (Alpha) 'Call history – Organisation' Added new page, as per 'Call history' page but for entire system. This page is only accessible to users with authorisation to manager users.
• Internal: (Alpha) Navigation drawer added 'Personal' heading to the top section.
• Internal: (Alpha) Navigation drawer renamed 'Analytics' to 'Analytics – Personal' if the user is authorised to to see the 'Analytics – Organisation' page.
• Internal: (Alpha) Navigation drawer renamed 'Audit log' to 'Audit log – Personal' if the user is authorised to to see the 'Audit log – Organisation' page.
• Internal: (Alpha) Navigation drawer renamed 'Call history' to 'Call history – Personal' if the user is authorised to to see the 'Call history – Organisation' page.
• Internal: (Alpha) 'Chatbot' by default now using a demonstration tenent.
• Internal: (Alpha) 'Voicebot' by default now using a demonstration tenent.
• Internal: (Alpha) 'Chatbot' is now styled to appear like a native page but has a number of known issues.
• Internal: (Alpha) 'Voicebot' is now styled to appear like a native page but has a number of known issues.
• Internal: (Alpha) 'Call history' Colourised call action button with theme colour.
• Internal: (Alpha) 'Call history' pages. Loading errors now visually display as errors instead of infinitely loading.
• Internal: (Alpha) 'Contacts' pages. Loading errors now visually display as errors instead of infinitely loading.
• Internal: (Alpha) Navigation drawer items that appear more than once will all be mark as selected when on the applicable page.

v1.113.1 | 2026-06-26

• Bug: Customer manager user's where unable to login to portal since the release last night due to authorisation bug. The applied fix should allow for those user's to once again login.

v1.113.0 | 2026-06-25

Management application

• Feature: 'User > Audit log' Added new user menu item. This is a beta feature that display the 'History > Audit log' but filtered down to just operation by and on the current user.
• Feature: (Alpha) 'User > Devices' A new button to login into the user application for testing purposes.
• Feature: (Alpha) Navigation drawer may a 'Loging to user application' item if applicable. Currently all users do not have authorisation for a default system so as such this shall be the last user application they logged into.
• Bug: 'History > Call history' Columns of the date type, such as 'Date time' were not sorting via clicking the header due to date not being parsed correctly.
• Bug: 'History > Call analytics' Tab order no longer broken on certain system configruations
• Bug: (Beta) 'History > Call analytics' Tab colouring no longer show as incorrect beta/alpha colours.
• Internal: On logout be that explicit or implicitly now all local browser settings will be strictly deleted. This is done for security as well as for enabling a clean swap between between different user logins. Thus means that user preferences need to be set on login as desired. I.e., if you are 'beta' user and set the channe to 'beta' on logout and relogin your will be on default 'stable' channel.
• Internal: Navigation drawer back button will now only back through application history and will redirect to the landing page when there is no further history. Previous once the history ran out it will go back to the previous website or do nothing.
• Internal: Refactored application routing.
• Internal: Refactored application layout.
• Internal: Removed the legacy state management system.
• Internal: Application now utilise browser session storage.
• Internal: Local storage has had a major refactor.
• Internal: Navigation drawer are now responsive to page width.
• Internal: Navigation drawer has horizontal loading bars when data is not yet resolved.
• Internal: Navigation drawer custom titles have been removed.
• Internal: Navigation drawer menu icon had been changed.
• Internal: Navigation drawer icon colour now uses the current owner's/system's branding instead of being colourless.
• Internal: Navigation drawer items may have a notification badge.
• Internal: Miscellaenous minor theme and style changes
• Internal: (Beta) Release channel changes no longer automatic reloads page as it is no longer necessary.
• Internal: (Beta) Beta view logic has been reworked to be more robust and consistent.
• Internal: (Alpha) Alpha view logic has been reworked to be more robust and consistent.
• Internal: (Alpha) 'Settings' page dark mode configuration refactored.
• Internal: (Alpha) 'Settings' dark mode changes no longer automatic reloads page as it is no longer necessary.
• Internal: (Alpha) Support: 'Developer > Identity' has been moved to 'Developer'.
• Internal: (Alpha) Support: 'Developer > Issue Viewer' has been moved to 'Issue viewer'.
• Internal: (Alpha) Support: 'Developer' page has been reworked.
• Internal: (Alpha) Support: 'Developer' page now includes session storage section.
• Internal: (Alpha) Support: 'Developer' page now includes local storage section.
• Internal: (Alpha) Support: 'Developer' page now includes user application section. Notable the ability to clear user application settings and fresh the current user application settings.
• Internal: (Alpha) 'Integration' Numa integration user interface prototype. Major development changes.
• Internal: (Alpha) 'Integration' Generic integration user interface prototype.

User application (Alpha)

• Feature: (Alpha) Initial application prototype.
• Feature: (Alpha) Application and themed as per system's or owner's brandings.
• Feature: (Alpha) Application icon it currently the NextVoice icon and not yet the system's or owner's.
• Feature: (Alpha) 'Status' Added new page as per corresponding management page. Note: Page not yet sutiable for mobile devices.
• Feature: (Alpha) 'Call history' Added new page, designed from the ground up for mobile. Note: Does not handle complex call effectively.
• Feature: (Alpha) 'Contacts' Added new page, designed from the ground up for mobile. Note: Yet to add the ability to view a contacts detail.
• Feature: (Alpha) 'Chatbot' Added new experimental page. Testers please see the 'Developement' page for overidding the tenent for testing.
• Feature: (Alpha) 'Voicebot' Added new experimental page. Testers please see the 'Developement' page for overidding the tenent for testing.
• Feature: (Alpha) 'Voicemail' Added new page as per corresponding management page for a user's personal voicemail box. Note: Not yet sutiable for mobile devices.
• Feature: (Alpha) ' Voicemail boxes' User will have menu item and page for each shared voicemail box they are explicity a member of. The page content is a modified version of the corresponding management page. Note: Page not yet sutiable for mobile devices.
• Feature: (Alpha) Voicemail navigation menu items have a badge with the number of unread emails. Note: Currently this does not update after initial load.
• Feature: (Alpha) 'Contacts > All contacts" As per the 'Contacts' page.
• Feature: (Alpha) 'Contacts > Extension numbers" Added new page that is the 'Contacts' page filtered down to the extension numbers.
• Feature: (Alpha) 'Contacts > "Feature codes" Added new page that is the 'Contacts' page filtered down to the feature codes.
• Feature: (Alpha) 'Contacts > Telephone numbers" Added new page that is the 'Contacts' page filtered down to the telepehone numbers.
• Feature: (Alpha) 'Contacts > All directory contacts" Added new page that is the 'Contacts' page filtered down to all directory contacts.
• Feature: (Alpha) 'Contacts > *" Added new page for each directory the user has access to. Note: The number of pages here may change as refined the authorisation access of the user.
• Feature: (Alpha) 'Number > Extension numbers' Added new page as modified version of the corresponding management page. Note: Page may not yet sutiable for mobile devices.
• Feature: (Alpha) 'Number > Feature codes' Added new page as modified version of the corresponding management page. Note: Page may not yet sutiable for mobile devices.
• Feature: (Alpha) 'Number > Telephone numbers' Added new page as modified version of the corresponding management page. Note: Page may not yet sutiable for mobile devices.
• Feature: (Alpha) 'History > Analytics' Added new page as per corresponding management page. Note: Page not yet sutiable for mobile devices.
• Feature: (Alpha) 'History > Audit log' Added new page as modified version of the corresponding management page. Note: Page not yet sutiable for mobile devices.
• Feature: (Alpha) 'History > Call history' As per the "Call history" page.
• Feature: (Alpha) 'Account > Settings' Added new page.
• Feature: (Alpha) 'Account > Devices' Added new page as a modified version of the corresponding management page. Note: Page not yet sutiable for mobile devices.
• Feature: (Alpha) 'Account > Changelog' Added new page that include the public changelog.
• Feature: (Alpha) 'Account > Developer' Added new page as per corresponding management page.
• Feature: (Alpha) 'Account > Login to management application' Added a new action to login to the management application if the current user is authorised to do so.
• Feature: (Alpha) 'Account > Logout' Added a new action to logout. This will logout out of this user application and the management application.
• Feature: (Alpha) 'Account > Help & feedback' Added new page as per corresponding management page.
• Feature: (Alpha) Right hand side notification panel prototype.
• **Internal: (Alpha) Application initial load protoype is functional but may not be efficient. Futhermore the data will not refresh. Testers may logout and login to force refresh in the meantime.
• Internal (Alpha) Navigation menu has more padding suitable for mobile devices.

v1.112.0 | 2026-06-12

• Bug: Remove call flow warning which has been unneeded since v1.103.0: "Member timeout ({x} s) in hunt group "{x}" should be a multiple of 15 seconds"
• Bug: Remove call flow warning which has been unneeded since v1.103.0: "Overall timeout ({x} s) in hunt group "{x}" should be a multiple of 15 seconds"
• Bug: 'History > Call history > {Call record} > Information' The cells of the 'Number' column in the 'Participants' table, no longer displays extensions numbers with a '+' prefix and incorrect formatting.
• Internal (Alpha) Numa integration user interface prototype.
• Internal: Updated dependencies.

v1.111.0 | 2026-05-28

• Internal: Internal changes to some audio file responses.
• Internal: Updated dependencies.

v1.110.1 | 2026-05-15

• Bug: A front end dependency change last night changed how authentication errors were reporting. This in turn broke the automatic authentication refershing procedure. As a result users already logged in who credentials have expired would see an infinite loading spinner or a white screen. This hot fix attempts to resolve this issue. We're uncertain at current time if this will automatically fix all current error states. Possibly the web pages may need to be refreshed.

v1.110.0 | 2026-05-14

• Bug: Voicemail to email transcriptions and ad-hoc transcriptions no longer transcribe short audio files with no speech as the text 'thank you' and instead return an empty string.
• Internal: Voicemail to email, email transcription field now displays an explicit message if the transcription was empty or if the transcription process failed.
• Internal: Internal optimisations and refactoring.
• Internal: Updates to underlying dependencies.

v1.109.0 | 2026-04-30

• Bug: 'Hardphones > Edit hardphone' The content of Buttons was not being displayed and thus preventing the update of the 'Buttons configuration'. This was broken in the previous release, v1.107.0 and is now restored.
• Internal: Updates to underlying dependencies.

v1.108.0 | 2026-04-16

• Feature: 'Routing > Telephone numbers' Deleting or revoking a telephone number will now display a contextual warning if the number is currently in use.
• Feature: 'Routing > Trunks > Telephone numbers' Deleting or revoking a telephone number will now display a contextual warning if the number is currently in use.
• Bug: Upon typing in the input box with a dropdown list the typed text was not filtering the drop down options. This was broken in the previous release, v1.107.0 and is now restored.
• Bug: Changing the trunk template, now resets all form field values, as per on screen documentation. Previously it would only change fields in the newly selected template and not unset the old values.
• Bug: Call flow creation now correctly annotates manual switches and time schedules internally. Now they are correct mapped back to their parent call flow in the call history view.
• Bug: Call history was not enriching some star codes. Specifically codes that had both fixed (i.e., *99) and dynamic codes (i.e., *99xxx) were failed to enrich the fixed (*99) codes.
• Bug: (Alpha) 'Components > Shared voicemail' The alpha 'GUID' column now shows a user's voicemail box UUID. This fixes the issue with redirecting hyperlink from the audit log. This does not fix the issue for stable user's since personal voicemail boxes are not exposed to them via the Shared voicemail box page.
• Internal: 'Configuration > Dialplan > National number' The national number dropdown no longer accepts custom values.
• Internal: 'Locations > Edit > Dialplan > National number' The national number dropdown no longer accepts custom values.
• Internal: 'User > Telephony > Dialplan > National number' The national number dropdown no longer accepts custom values.
• Internal: 'History > Audit log' The voicemail to email feature will now log when an email is sent. Hover over the 'Operation' column text to see additional information about voicemail. A successful entry indicates that the emails were sent from our server (It does not infer the recipient received the email).
• Internal: The 'NZ – Kordia' trunk template now populates the 'Caller identity domain' value, which is dynamically created from the system's account code. This injection is only applicable at system trunk level as system account code is not applicable at the reseller trunk level.
• Internal: Internal refactor and standardisation of some internal caching. Some changes made may not be visible for up to 15 minutes before the correct value is visible in the portal or applications (i.e., extension list, telephone number list, manual switches, speed dials, call recording, call transcripts, reports, system features, mobile application custom tab, etc). Furthermore in the future, changes made may take up to one hour to be correctly recorded in call history and reports (i.e., contacts, extensions, speed dials, telephone numbers, mobile, application search, etc.) Call history records made within this hour may not be fully annotated because of this.
• Internal: Internal changes to call flow entities, history and report enrichment.
• Internal: Updates to underlying dependencies.
• Internal: All telephone calls will now be terminated once their duration exceeds three hours. Previously this duration was eight hours.

v1.107.1 | 2026-04-02

• Bug: 'Users > {User} > Status' Opening this page would cause the call fowarding number if set to be deleted on page load due to a bug introduced in last night release. In addition call forwarding number change will not be submitted if it believed to be the currently set value.

v1.107.0 | 2026-04-01

• Bug: A number of audio elements (i.e., Voicemail playback and Audio file generation) were not playing back audio to due a incorrect configuration of XSS protection change in v1.106.0.
• Bug: Most tables will now show an error rather than spinner upon data loading failure.
• Bug: Fixed a number of different cases where by editing or deleting a table row would not update the corresponding displayed table view immediately.
• Bug: The form status and modiciation icon in form submission widget have a few edge cases fixed that were causing them to be inaccurate.
• Bug:The form status view 'Invalid' fields button was not working as intended. This may have been a behavour change shipped in v1.106.0. Applied the fix to other form submission buttons could also be affected.
• Bug: 'Locations > [Create user]' Creating a user from location was not automatically setting the user to the location selected from.
• Bug: 'Devices > Button configuration > Update device button configuration > Edit button {i}' The '+ Insert' button used to insert a new button at current position was not creating a valid configuration that would save. This is now resolved. Futhermore the '+ Insert' and the '- Remove' buttons logic has been made more robust.
• Bug: 'Components > Shared Voicemail > Shared voicemail box' and 'Users > Voicemail'. Voicemail audio automatic playback now works correctly.
• Bug: 'Components > Shared Voicemail > Shared voicemail box' and 'Users > Voicemail'. Voicemail duration column was unitentionally coloured pink inidicating is an alpha feature which it wasn't.
• Bug: 'Components > Hunt group' The hunt group list page now displays call flow name in the call flow column.
• Bug: 'Components > Manual switches' The manual switches group list page now displays call flow name in the call flow column.
• Internal: Refactor map widget to be more robust. A few minor changes to user interface.
• Internal: Minor optimistation to application loading which may result in a minor improvement to application upgrade performance.
• Internal: Performance optimisation to rendering pipeline.
• Internal: Performance optimisation to table loading.
• Internal: Major internal refactoring.
• Internal: Updates to underlying dependencies.

| 2026-03-24

• Bug: The features; voicemails transcription, call recording, call transcription, call summarisation, call sentiment analysis and text to speech feature within the past few weeks have being occasionally stop functional. We have depoyed a fix to automatically repair and recover from this state.
• Internal: Internal dependency updates.

v1.106.0 | 2026-02-19

• Bug: The map widget may not have been loading or saving the location radius correctly.
• Bug: The map widget could incorrect zoom to not include the original system location.
• Bug: (Beta) The contact detail address was not saving the formatted address field.
• Bug: (Beta) The contact detail address was not saving the location radius field.
• Internal: The default map zoom level for single location has been changed.
• Internal: Map widget upgrades.
• Internal: Map widget underlying changes has resulted in a slightly different user experience. The address input is now split into text address input and map search input. Using the map search input will automatically fill out the text address input and other fields. Editing the text address input field will have not change other fields.
• Internal: Wide ranging refactoring.
• Internal: Updates to underlying dependencies.

v1.105.0 | 2026-02-05

• Feature: 'Directories > Contacts > Contact > Add telephone number' Added a check box 'Override telephone number E.164 validation' which allows the submission of telephone number that is not in standard E.164 format (i.e., 64955555555). This option should only be used in very specific circumstances, such as custom handling of trunk prefixes. These non-standard telephone numbers will be treated literally and consequently some features may not work as expected. I.e., outbound dialling matching, call history matching, display formatting of telephone number, etc.
• Bug: 'Directories > Contacts > Contact' Editing the primary telephone number now correctly updates the speed dial mappings to the new telephone number. Previously this was only working on ever second save. The first save was creating the mapping and deleting the old call flow but was failing to create the speed dial as part of the speed dial call flow replacement phase.
• Bug: 'Directories > Contacts > Contact' Speed dials now cannot be added if a primary number has not yet been saved. Speed dials are mapped to the currently saved primary number.
• Bug: 'History > Call history' The 'Entity' when set to 'Location' and 'Preset' was not set to to 'Raw' resulted in an form the would not validate. Fixed this issue so 'Preset' of 'Raw' has a multi-dropdown while everything else has a location with a singular dropdown that validates correctly.
• Bug: 'History > Call history' The owner's call history for entity of type 'System' functionality has now been restored.
• Bug: 'History > Call history' The owner's call history for entity of type 'Trunk' is not currently implemented and has been demoted to alpha channel.
• Bug: 'History > Call history' The maximum date range when navigating back to form page would often give an invalid form when the date range was valid.
• Bug: 'History > Call history' The sentiment column display the pending icon 24 hours after recording was created. After 24 hours it is now marked as not pending.
• Bug: 'History > Call history' The sentiment column display the pending icon is no longer marked as pending if it has been processed but was insufficient transcript to process. These calls are now no longer pending as they have actually been processed.
• Bug: 'History > Call history' Columns call_direction now show the correct value for inter-system calls.
• Bug: 'History > Call history' Columns caller_name and callee_name is set to <Not Available> for inter-system calls where applicable.
• Bug: 'History > Call history' Columns callee_type and caller_type now use the PSTN value for inter-system calls where applicable.
• Bug: 'History > Call history' Columns callee_type and caller_type are now redacted in inter-system calls.
• Bug: (alpha) 'History > Call history' Columns caller_description and callee_description are now redacted in inter-system calls.
• Bug: 'History > Call analytics' The 'Agent availability' chart if in the second column would overflow outside of the page. This chart now should always be twice the width of the other charts to prevent this issue.
• Bug: 'History > Call analytics > Custom' Small tables are no longer autofill to become as wide as the dashboard card.
• Bug: 'History > Call analytics > Custom' Large tables are no longer overflow the width if the dashboard card. Table that overflow horizontally will become horizontally scrollable.
• Bug: 'History > Call analytics > Custom' When the 'Period' of 'Custom' was selected the 'Variable' dropdown was not updating to include valid time periods.
• Bug: 'History > Call analytics > Custom' Fixed chart and table generation when using an entity as a 'Category', which was broken in release v1.101.
• Bug: (Alpha) 'History > Call analytics > Custom' Fixed table generation for 'd:hh:mm' response variable with an explanatory and a categorical variable are defined.
• Bug: (Alpha) 'History > Call analytics > Custom' Since v1.103.0 response variables involving login time and login state have been broken due to 'User' explanatory variable being unintentionally removed from the dropdown options.
• Bug: 'History > Call history' The 'Download' button in conjunction with the 'Preset' 'All' was not including the additional columns as seen in 'View table' button, specifically for stable users. The fix should bring these two views closer to being on parity, but not identical.
• Bug: 'History > Call history' The 'File type' 'OOXML (.xlsx)' in conjunction with the 'Preset' 'All' was returning an empty file. The offended columns are now realised to their raw value.
• Bug: Fixed an issue where going to specific URL after authentication would redirect back to initial page instead of the specified page.
• Bug: 'Directories > Contacts > Contact > Telephone numbers' The URI hyperlink for speed dials now has the correct URI instead of just the extension number.
• Internal: (Beta) 'History > Call history' The 'Download' button in conjunction with the 'Preset' 'All' change noted above will results in alpha and beta users downloads no longer include a few columns that were not designated to be displayed in the user interface. These columns are mostly redundant columns and the carrier specific columns. The raw column data can still be accessed with 'Preset' 'Raw'.
• Internal: 'Routing > Call flows' Call flow 'Modified' column now shows the lastest time from both the call flow metadata and call flow data. Previously only the call flow metadata modified time was taken into consideration.
• Internal: Improved the performance of the left hand navigation menu changing when moving between owners and systems pages.
• Internal: In hardphone allocation form fixed 'required' attribute on the 'Account slot' and 'Protocol' fields.
• Internal: Refactored authorisation code. Changes should be mostly transparent to the end user.
• Internal: Improved word cloud processing accuracy.
• Internal: Optimised some internal queries to trunks, gateways and telephone numbers (i.e., call history) with caching.
• Internal: Optimised transcript file downloads with caching.

v1.104.0 | 2026-01-22

• Feature: 'History > Analytics > Custom' The explanatory variable 'User (primary)' was promoted from beta channel to the stable channel. See v1.103.0 changelog for more details about this variable.
• Bug: 'History > Call history > Column information' page added in v1.103.0 now has FAB (Fast Action Button) to navigate back to the previous page.
• Bug: (Beta) 'History > Analytics > Custom' The explanatory variable 'User (Primary)' added in v1.103.0 now populates the 'Variable include' drop down with users.
• Internal: 'User > Analytics' The user will now use 'User (Primary)' logic instead of 'User' logic.
• Internal: Dependency updates.
• Internal: Date formating is now more consistent across the browser application.
• Internal: 'History > Audit log' The 'Date' column is now the absolute date rather than a relative date.
• Internal: Internal changes to audit log handling given the timezone aware migration is now complete.
• Internal: Downloaded files filename using the current date times are now formatted with the devices current time rather than the UTC time.
• Internal: Downloaded files filename using an explicit date time (i.e., Call history exports and CDR downloads) are now formatted with the system's timezone rather than the UTC time.
• Internal: Audit log retention has been increased from 30 days to 90 days.

v1.103.1 | 2025-11-27

• Bug: 'History > Call history > Call record' The download buttons added in v1.103.0 are no longer visible when there is no corresponding call recording or transcript.

v1.103.0 | 2025-11-27

• Feature: (Alpha) 'History > Call history' Added the fast action button option 'Download all call details (vCon)'.
• Feature: (Alpha) 'History > Call history' Added the fast action button option 'Download all call details and recordings (vCon)'.
• Feature: (Alpha) 'History > Call history' Added the fast action button option 'Download all transcripts (SubRiff)'.
• Feature: (Beta) 'History > Call history > Call record' The 'Information' tab has a new button to download the record as a vCon file format.
• Feature: (Beta) 'History > Call history > Call record' The 'Information' tab has a new button to download the record as a gzipped vCon file format.
• Feature: (Beta) 'History > Call history > Call record' The 'Recording' tab has a new button to download the record as a gzipped vCon file format including the call recording.
• Feature: (Beta) 'History > Call history > Call record' The 'Transcript' tab has a new button to download the transcript in the SubRiff text file format.
• Feature: (Beta) 'History > Call history > Call record' The 'Transcript' tab has a new button to download the transcript in the vCon file format.
• Feature: (Beta) 'History > Call history > Call record' The 'Transcript' tab has a new button to download the transcript in the vCon (gzipped) file format.
• Feature: (Beta) 'History > Call history > Call record' The 'Transcript' tab has a new button to download the transcript in the WebVTT file format.
• Feature: 'History > Call history' The sentiment column has had a major improvement in the underlying algorithm. This change has been applied retroactively.
• Feature: 'History > Call history > Call record' The 'Sentiment' tab has a new row for the sentiment score that use a improved algorithm.
• Feature: (Beta) 'History > Analytics > Custom' Added new explanatory variable 'User (primary)'. The existing variable 'User' looks for a user in any leg of the call. This new variable only matches calls with user as the caller in first leg or the callee/answeree in the last leg of the call. This variable should give a more accurate representation when trying to assess how many inbound calls a user answered as it will exclude users involved in queue calls that missed the call.
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | polarity | min'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | polarity | mean'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | polarity | max'
• Feature: (Alpha) 'History > Analytics > Custom' Added new response variable 'Sentiment | polarity | sum'
• Feature: 'History > Analytics > Custom' Added new response variable 'Sentiment | score | min'
• Feature: 'History > Analytics > Custom' Added new response variable 'Sentiment | score | mean'
• Feature: 'History > Analytics > Custom' Added new response variable 'Sentiment | score | max'
• Feature: (Alpha) 'History > Analytics > Custom' Added new response variable 'Sentiment | score | sum'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | negative | min'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | negative | mean'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | negative | max'
• Feature: (Alpha) 'History > Analytics > Custom' Added new response variable 'Sentiment | negative | sum'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | neutral | min'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | neutral | mean'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | neutral | max'
• Feature: (Alpha) 'History > Analytics > Custom' Added new response variable 'Sentiment | neutral | sum'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | positive | min'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | positive | mean'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Sentiment | positive | max'
• Feature: (Alpha) 'History > Analytics > Custom' Added new response variable 'Sentiment | positive | sum'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Transcript | Category'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Transcript | Entity'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Transcript | Participant'
• Feature: (Beta) 'History > Analytics > Custom' Added new response variable 'Transcript | Word'
• Feature: (Beta) 'History > Analytics > Custom' Added new explanatory variable 'Frequency' for the 200 most common values.
• Feature: (Beta) 'History > Analytics > Custom' Added chart type 'Word cloud' that generates a word cloud image.
• Feature: 'History > Analytics' Dashboard now have some new charts with sentiment score ion supported systems.
• Feature: 'History > Call history' Added a new download file type OpenOffice XML (.xlsx). This format is designed for human consumption and as such use's header display names. Where as other formats use the key header name intended for machine consumption.
• Feature: 'History > Call history' Added a new button 'Column information' that routes to page showing all call history columns and their related metadata.
• Bug: Mobile application custom tab ('More info') > 'Manual switches'. User's with administrator role now have ability the ability to switch options. Due to a release issue in the last version v1.102.0 this feature was not enabled for administrators.
• Bug: Mobile application custom tab ('More info') > Queue. User's with administrator role now have ability to change agent's state. Due to a release issue in the last version v1.102.0 this feature was not enabled for administrators.
• Bug: Mobile application custom tab ('More info') > Queue agents. User's with administrator role now have ability to change agent's state. Due to a release issue in the last version v1.102.0 this feature was not enabled for administrators.
• Bug: 'History > Call history' Download files with a 'Preset' of 'Custom' may not have been selecting non-standard columns.
• Bug: 'History > Call history' Download files are now export date time columns in the system's timezone.
• Bug: 'History > Call history' and 'History > Analytics' A number of internal API's now have the 'timezone' parameter for explicitly determined the timezone rather than implicitly determining from the 'start' time fixed offset. The fixed offset would give incorrect results under special circumstances such as daylight savings transitions.
• Bug: (alpha) 'History > Analytics > Custom' The report generator import functionality was ignoring the file format specification.
• Bug: 'History > Analytics > Custom' Some charts in browser format with continuous variables has chart axes that not have sensible rounding in the tick marks. These are not limited to one decimal place to avoid floating point errors.
• Bug: 'History > Call history > Call record' Download buttons on the 'Recording' tab were incorrectly caching the incorrect media type, causing subsequent downloads to be of the wrong media type.
• Bug: 'Call flows' Since v1.64.0 Hunt groups that were set to have a zero timeout value was being loading in the as 15 seconds. Thus on subsequent save that timeout would taken effect without manually setting it back. Now setting a hunt group user or overall timeout is respected on data load into the UI.
• Internal: 'Call flows' In v1.64.0 hunt group member timeout and overall timeout durations were restricted to be set in multiples of 15 seconds. We are now allowing all values above 15 seconds. Please note a value of 0 is treated specially in both cases as per tooltip on the input field.
• Internal: 'History > Call history > Call record' The 'Sentiment' tab some percent rows have been changed to be score out of ten for improved readability.
• Internal: 'History > Analytics > Custom' Updated one of the warnings to include implication of the new 'User (primary)' variable.
• Internal: 'History > Analytics' Dashboard now use 'User (primary)' variable inplace of the 'User' variable.
• Internal: (Alpha) 'History > Analytics' User call type charts are now split over inbound and outbound direction.
• Internal: 'History > Call history' and 'History > Analytics' Internal processing is now done via the requested timezone rather than UTC.
• Internal: 'History > Analytics' Minor performance optimisations to table downloads.
• Internal: 'History > Call history' Minor performance optimisations to table downloads.
• Internal: 'History > Call history' The default file type is OpenOffice XML (.xlsx) instead of CSV (.csv).
• Internal: (Beta) 'Routing > Telephone numbers' Renamed the 'Unformatted' column name to 'Raw'.
• Internal: (Beta) 'Routing > Trunks > Telephone numbers' Renamed the 'Unformatted' column name to 'Raw'.
• Internal: 'History > Analytics' Chart cards are no longer rendered if there is no data to be display. If there is no charts to be rendered the text 'No data' will be displayed.
• Internal: 'History > Analytics > Custom' Chart cards will display 'No data' instead of rendering an empty chart.

v1.102.2 | 2025-11-13

• Internal: Pre-release packaging issue.

v1.102.1 | 2025-11-13

• Internal: Pre-release packaging issue.

v1.102.0 | 2025-11-13

• Feature: Mobile application custom tab ('More info') > 'Manual switches'. User's with administrator role now have ability to switch options. Previously beta users had this ability.
• Feature: Mobile application custom tab ('More info') > 'Manual switches'. On the index page this entry is now only shown if there are manual switches for the system.
• Feature: Mobile application custom tab ('More info') > Queue. User's with administrator role now have ability to change agent's state. Previously beta users had this ability.
• Feature: Mobile application custom tab ('More info') > Queue agents. User's with administrator role now have ability to change agent's state. Previously beta users had this ability.
• Feature: Mobile application custom tab ('More info') > 'Search'. Promoted to the stable channel.
• Feature: Mobile application custom tab ('More info') > 'Speed dials'. On the index page this entry is now only shown if there are speed dials for the system.
• Feature: Mobile application custom tab ('More info') > 'User direct'. On the index page this entry is now only shown if there are direct DDI to user's for the system.
• Bug: Mobile application custom tab ('More info') > 'Speed dials'. On the index page remove blue background colour on item.
• Bug: Mobile application custom tab ('More info') > 'User direct'. On the index page remove blue background colour on item.
• Bug: Mobile application custom tab ('More info') > 'Voicemail' Fixed an bug in hover over displaying the incorrect date time due to incorrect UTC offset determination.
• Bug: 'History > Analytics' Charts and tables involving voicemail box name will now falling back to using the voicemail box number as the label when no explicit voicemail box name has been defined. Previously it was falling back to a string in the format of ? 00000000-0000-0000-0000-000000000000.
• Bug: (Alpha) 'User > Devices > [Softphone simulator]' Fixed local time calculation to ensure rendered date times are in browsers local timezone.
• Internal: Updated dependencies.
• Internal: Made an internal change to DDI creation and updates to track the parent trunks. Upon adding/updating a number or callflow after this update if calling fails please advise us immediately. Last time this was released, 2021-11-13 v1.20.0 certain trunk-gateway configurations had issues.
• Internal: Doubled the size of the 'BETA' ribbon to make it more apparent that this feature on applicable pages is in beta. It's prominence will get in the way on UI interactions in particular for smaller screen size.
• Internal: 'History > Analytics > Custom'. Added warning icons and warning colour to the warning text at the top of the page to reinforce to the end user this feature's limitations.
• Internal: 'History > Analytics > Custom'. Added a new warning about taking callee inference from the underlying caller focused call detail records.
• Internal: 'History > Analytics'. Added a dismissable toast to reinforce that this feature is a beta feature.
• Internal: 'History > Audit log'. Added a dismissable toast to reinforce that this feature is a beta feature.

v1.101.1 | 2025-10-31

• Internal: Upgrading the deployment infrastructure. As a result of this change email are now sent from the domain '@nextvoice.io' instead of '@vadacom.com'.

v1.101.0 | 2025-10-30

• Feature: 'Routing > Call flows > [Editor]' Added manual call flow switch block and child case block. Promoted to the stable channel.
• Feature: Components > Manual switches' Added manual call flow switch list view page. Promoted to the stable channel.
• Bug (Alpha): Custom emails templates using HTML5 content type were failing to generate email templates. This feature was been broken in v1.75.0 (2024-10-03) but also is not currently in use.
• Bug: Softphone quick dials synchronisation now deletes entries sourced from the web portal during re-provisioning. Entries created from the softphone application itself will now no longer be automatically deleted upon re-provisioned after this final phase of the fix. Reminder: Creating quick dials from the application is not recommended as the state is device local, not backed-up nor managed from the web portal.
• Internal: 'Routing > Call flows > [Editor]' When saving a call flow the warning now additional has text explaining the manual call flow switch block will reset it's state to the first option.
• Internal: Major updates to underlying dependencies.
• Internal: Optimisation to underlying report tabularisation of categorical variable grouping calcuation. A small number of report permutations that were taking a long time may see a considerable improvement in response time.

v1.100.0 | 2025-10-22

• Bug: Softphone quick dials synchronisation now deletes entries sourced from the web portal during re-provisioning. All entries including those created from the softphone application itself will consequently be automatically deleted upon re-provisioned during this initial phase of the fix. Reminder: Creating quick dials from the application is not recommended as the state is device local, not backed-up nor managed from the web portal.

v1.100.0 | 2025-10-16

• Feature: (Beta) 'Routing > Call flows > [Editor]' Added manual call flow switch block and child case block.
• Feature: (Beta) 'Components > Manual switches' Added manual call flow switch list view page.
• Feature: (Beta) Mobile application custom tab ('More info') > 'Manual switches' Added call flow switch list view page.

v1.99.0 (hotfix) | 2025-10-04

• Bug: Fixed an issue introduced in v1.99.0 where queue related pages would fail to load.
• Bug: Fixed an issue introduced in v1.99.0 where complex time schedules were failing to save correctly. This causes the time schedule to never match.

v1.99.0 (hotfix) | 2025-10-03

• Bug: Fixed an issue introduced in v1.99.0 where updated call flows adding text-to-speech voice "Invalid entry" after audio blocks and time schedules blocks.
• Bug: Fixed an issue introduced in v1.99.0 where softphone custom page 'Callflow' page would fail to load.

v1.99.0 | 2025-10-02

• Feature: 'Locations > [Call analytics]' New column that links to the entity's call analytics dashboard. Promoted to the stable channel.
• Feature: 'User's > Call analytics' New column that links to the entity's call analytics dashboard. Promoted to the stable channel.
• Bug: 'History > Analytics' The 'Call type' response variable logic has been updated. Previously it was incorrect in calculating multi-leg calls, categorising 'Answered' calls as 'Missed'.
• Bug: 'Routing' > 'Trunks'. Updated the 'Caller identity domain' hint as only the host part of SIP URI not the entire SIP URI is required.
• Internal: (Beta) 'User's > Call analytics' Demoted charts 'Calls binned by daily intervals and grouped by call type' and 'Calls by call type' is demoted from beta to the alpha channel. This chart is misleading in particular for complex calls as it's reporting the inbound caller state and now necessary the user's action which most people would expect at a glance.
• Internal: Major updates to underlying dependencies.

v1.98.0 | 2025-09-18

• Feature: 'History > Analytics > Custom' Added new response variables to be used with the 'User' explanatory variable:

  • Total logged in duration
  • Total logged out duration
  • Minimum logged in duration
  • Minimum logged out duration
  • Maximum logged in duration
  • Maximum logged out duration
  • Mean logged in duration
  • Mean logged out duration
  • Mean logged out duration

• Feature: 'History > Analytics > Custom' Added new response variables to be used 'User' explanatory variable and 'Login State' categorical variable.

  • Percentage logged in duration
  • Login state

• Feature: 'History > Analytics > Custom' Added a further 66 new duration response variables. The existing variable all use the second unit. The new variables uses units minutes, hours and days. Furthermore in alpha channel a special table only response variables that use time format 'd:hh:mm'.

• Feature: 'History > Analytics > Custom' Table now include the data data type units in chart header when applicable.

• Feature: (Alpha) 'History > Analytics > Custom' New chart format 'PDF'.

• Feature: (Alpha) 'History > Analytics > Custom' New chart format 'PNG'.

• Feature: (Alpha) 'History > Analytics > Custom' New chart format 'SVG'.

• Feature: (Alpha) 'History > Analytics > Custom' New table format 'CSV'.

• Feature: (Alpha) 'History > Analytics > Custom' New table format 'JSON'.

• Feature: (Alpha) 'History > Analytics > Custom' New table format 'XLSX'.

• Feature: (Alpha) 'History > Analytics > Custom' New table format 'TSV'.

• Bug 'History > Call history' The following columns with call summary records now take minimum (worst) MOS score across all legs rather than the maximum MOS score (best).

  • (Beta) Callee MOS μ
  • (Beta) Callee MOS μ × 10
  • Callee quality
  • (Beta) Caller MOS μ
  • (Beta) Caller MOS μ × 10
  • Caller quality
  • (Alpha) Carrier Callee MOS μ
  • (Alpha) Carrier Callee MOS μ × 10
  • (Alpha) Carrier Callee quality
  • (Alpha) Carrier Caller MOS μ
  • (Alpha) Carrier Caller MOS μ × 10
  • (Alpha) Carrier Caller quality

• Bug 'History > Call history' The following columns with call summary record now take the sum of packets across all legs rather than first non null legs.

  • (Beta) Callee packet loss
  • (Beta) Callee packets received
  • (Beta) Callee packets received
  • (Beta) Callee packets expected
  • (Beta) Caller packet loss
  • (Beta) Caller packets received
  • (Beta) Caller packets received
  • (Beta) Caller packets expected
  • (Alpha) Carrier Callee packet loss
  • (Alpha) Carrier Callee packets received
  • (Alpha) Carrier Callee packets received
  • (Alpha) Carrier Callee packets expected
  • (Alpha) Carrier Caller packet loss
  • (Alpha) Carrier Caller packets lost
  • (Alpha) Carrier Caller packets received
  • (Alpha) Carrier Caller packets expected

• Bug 'History > Analytics' Number entity explanatory variable was not filtering to telephone number allocated to the system and was unintentionally including caller and caller numbers. Those numbers now excluded are accessible via their respective explanatory variables.

• Bug 'History > Analytics' Number entity explanatory variable value is internally normalised and robust to formatting differences (i.e., '+64 9 123 4567' is equivalent to '6491234567').

• Bug 'History > Analytics' Answeree number explanatory variable value is internally normalised and robust to formatting differences (i.e., '+64 9 123 4567' is equivalent to '6491234567').

• Bug 'History > Analytics' Caller number explanatory variable value is internally normalised and robust to formatting differences (i.e., '+64 9 123 4567' is equivalent to '6491234567').

• Bug 'History > Analytics' Callee number explanatory variable value is internally normalised and robust to formatting differences (i.e., '+64 9 123 4567' is equivalent to '6491234567').

• Bug 'History > Analytics' Dialled number explanatory variable value is internally normalised and robust to formatting differences (i.e., '+64 9 123 4567' is equivalent to '6491234567').

• Bug 'History > Analytics' Number entity explanatory variable display value are now formatted.

• Bug 'History > Analytics' Answeree number explanatory variable display value are now formatted.

• Bug 'History > Analytics' Caller number explanatory variable display value are now formatted.

• Bug 'History > Analytics' Callee number explanatory variable display value are now formatted.

• Bug 'History > Analytics' Dialled number explanatory variable display value are now formatted.

• Internal: (Alpha) 'History > Analytics > Custom' Added additional validation for some input permutations.

• Internal: Updated public holiday time schedules. All schedules now at least cover public holidays until the end of 2026.

v1.97.0 | 2025-09-04

• Feature: (Beta) 'History > Analytics' Added the 'Agent availability' chart to the entity's call analytics dashboard. This display a subset of user's selecting only those who change login most often.
• Feature: (Beta) 'Locations > [Call analytics]' Added the 'Agent availability' chart to the entity's call analytics dashboard. This display a subset of user's selecting only those who change login most often.
• Feature: (Beta) 'User's > Call analytics' Added the 'Agent availability' chart to the entity's call analytics dashboard.
• Feature: (Beta) 'Component > Huntgroup's > [Call analytics]' Added the 'Agent availability' chart to the entity's call analytics dashboard. This display all member's sorted by name.
• Feature: (Beta) 'Component > Queue's > [Call analytics]' Added the 'Agent availability' chart to the entity's call analytics dashboard. Added the 'Agent availability' chart to the entity's call analytics dashboard. This display all member's sorted by name.
• Feature: 'History > Analytics > Custom' Response variable 'Agent availability' and it's 'Time' variable.
• Feature: (Alpha) 'History > Analytics > Custom' Added the chart format dropdown input. The feature is only applicable for the new 'Agent availability' response variable currently.
• Feature: (Beta) Mobile application custom tab ('More info') > 'Speed dials' Added a new page of the list of speed dials.
• Feature: (Beta) Mobile application custom tab ('More info') > 'User direct' Added a new page of the list of direct dials numbers that got to users.
• Bug: Mobile application custom tab ('More info') > 'Callflow' Fixed an issue that caused most entries to not display useful information.
• Bug: Fixed a bug in call flow replacement accidentally deleting call flow metadata from a persistent cache causing Softphone custom tab call flow list to not render data. In additional to fixing the bug we have repopulated the cached from the canonical data source.
• Bug: 'History > Analytics > Custom' Loading spinner is no longer incorrectly shown after the page is loaded and before the 'Generate button is clicked'.
• Bug: 'History > Analytics > Custom' 'Type' Chart and statistics not longer have chart specific validation applied.
• Internal: (Alpha) 'History > Analytics > Custom' Replace 'statistics' with 'statistic'.
• Internal: (Alpha) 'History > Analytics > Custom' Refactored API and data structures.
• Internal: 'History > Call history' Added the new 'error' call state.

v1.96.0 | 2025-08-21

• Feature: '[Reseller] > Systems' The system list page has a new 'Trunk type' column. The cell will display the name of the template used and a hyperlink to the trunk edit page. Please note a reseller trunk will not be shown in this column.
• Feature: '[Reseller] > Routing > Trunks' The reseller trunk list page has a new 'Type' column. The cell will display the name of the template used by the trunk.
• Feature: 'Routing > Trunks' The system trunk list page has a new 'Type' column. The cell will display the name of the template used by the trunk.
• Feature: 'History > Call history' For systems with sentiment analysis enabled the sentiment analysis column will now show a pending icon for records that most likely are undergoing advanced call processing. This indicator applies to the features, call transcription, call summarisation and sentiment analysis.
• Bug: 'History > Analytics > Custom' The 'Type' option 'Statistics' was incorrectly shown as a drop down option to all users since v1.95.0. This feature is now only visible to the alpha channel user's. The feature is not yet implemented.
• Bug: 'Devices' Devices registrations with the user agent prefix of 'SoftphonePro' was being incorrectly mark as softphone device type. This is no rectified and is matched as a custom device type.
• Bug (Alpha) 'History > Call history' The call direction type visual order was accidentally change in v1.95.0. It has been restored to the ordering in prior versions.
• Bug: (Alpha) 'Routing > Feature codes' Page data was not loading when in alpha channel.
• Bug: (Alpha) 'History > Call history' In call history table their is a new FAB option 'Download all recordings' added in v1.95.0. This button will no longer be visible if the system does not have call recordings feature.
• Bug: 'History > Analytics' Call type is now calculated on the last leg of records rather than the first.
• Bug: 'History > Analytics' Callee type and caller call type logic has been rejigged so callee type shows the voicemail and feature types instead of being present in the caller type,
• Bug: 'History > Analytics' Call type now takes into consideration callee type when caller type is defined.
• Bug: 'History > Analytics' Call type of voicemail was only being counted if caller was a user. Now it counted regardless of the caller.
• Bug: 'History > Analytics' Call type of feature was only being counted if caller was a user. Now it counted regardless of the caller.
• Bug: 'History > Analytics > Custom' Response type of 'Type: *' was not being correctly counted when both caller type and caller type were defined.
• Bug: Fixed incorrect device model GRP2063P to the correct value of GRP2603P.
• Bug: Fixed incorrect device model GRP2064P to the correct value of GRP2604P.
• Internal: 'Routing > Call flows > [Editor]' The voicemail box blocks option 'On entry, play automatic opening message' now defaults to being disabled (unchecked).
• Internal: Softphone devices current version set to 2.0.17. As such version 2.0.8 to 2.0.16 will now show a warning symbol in the portal indicating it is not on the latest versions.
• Internal: SoftphonePro devices current version set to s 5.11.0. As such version 5.9.0 to 5.10.0 will now show a warning symbol in the portal indicating it is not on the latest versions.
• Internal: Updates to underlying dependencies.

v1.95.0 | 2025-08-07

• Feature: 'Routing > Call flows > [Editor] > Forward to ... > Exit' The 'Exit' section and the 'Terminate call' block have been promoted from alpha to stable channel. As stated in the the section text this block is not intended for normal usage only because it is not a good calling experience. Functionally it will immediately hang up on the caller every time.
• Feature: 'History > Analytics > Custom' The report generator has been promoted from beta channel to stable with additional notes about it's utility.
• Feature: 'History > Analytics > Custom' The report generator configuration can now be exported and imported. This allows for easy recreation of complex chart and table configuration.
• Feature: 'History > Analytics > Custom' Added new response variables:
  • 'State: Answered calls'
  • 'State: Rejected calls'
  • 'State: Cancelled calls'
  • 'State: Not answered calls'
  • 'State: Redirected calls'
  • 'Total ring duration'
  • 'Total talk duration'
  • 'Total call duration'
  • 'Minimum ring duration'
  • 'Minimum talk duration'
  • 'Minimum call duration'
  • 'Maximum ring duration'
  • 'Maximum talk duration'
  • 'Maximum call duration'
  • 'Mean ring duration'
  • 'Mean talk duration'
  • 'Mean call duration'
• Feature: 'History > Analytics > Custom' Removed response variables: 'Type: Missed (Busy)'. Please note this value has been folding into 'Type: Missed' response.
• Feature: 'History > Analytics > Custom' Added new explanatory variable: 'Call state' .
• Feature (Alpha) 'History > Call history' In call history table their is a new FAB option 'Download all recordings'. Clicking this will iterate through all the call records and download each recording file available.
• Bug: The speed dial feature added in v1.94.0 The ability to add speed dials in the 'Components > Directories > Contacts > Contact/User > Telephone numbers' UI was incorrectly display during contact creation. This feature can only be used after the contact has been created.
• Bug: The speed dial feature added in v1.94.0 was incorrectly appearing on 'Users > General > Telephone numbers' as a button when it should not have been visible.
• Bug: 'History > Analytics' Since introduction of this feature circa v1.90.0 the loaded tab data was accidentally being cached in the browser. This meant upon revisiting the page from within the application, and not via URL change, the data would not update (Switching between tabs will reuse cached tab data that behaviour is still expected. Also data is cached at the API so it is intentionally this page does not show realtime updates.). The main issue with this bug was that user's who accessing to multiple systems call analytics would load the data from the first system visited since page load.
• Bug: Improved softphone device matching. Generalised a case of user agent matching to match more applicable devices.
• Bug: Fixed SIP registration not parsing port number.
• Bug Call history and call analytics page would fail to load due to a 1/500 error with call recordings. The root issue has been resolved and furthermore future errors are less likely to completely break the pages due to related issues.
• Bug 'History > Call analytics' The 'Past month' tab or date time period would fail if executed on the 31 st of the month, March 30th and sometimes on March 29 if not a leap year. Logic has been corrected so in these situations instead of erroring the starting date will be adjusted to the first of the current month. I.e., Unchanged the past month for 30th of July is 30th June to 30st July. This change means the past month for 31st of July is 1st July to 31st July.
• Bug: 'History > Analytics' Header title was not correctly updating when tab was previous the 'Custom' tab. Furthermore improved the title so that it includes the tab title.
• Bug: 'History > Analytics > Custom' Added an additional form validation to prevent request a time variable with a horizontal chart.
• Bug: 'History > Analytics > Custom' Added an additional form validation to prevent request a stacked filled chart without a category.
• Bug: 'History > Analytics > Custom' The 'Variable include' was failing to create reports due to caching issue.
• Bug: Complex form cross validators could cause the form to display as invalid when it was made valid in rare circumstances.
• Internal: Minor change to prevent data leakage upon internal routing.
• Internal: 'History > Analytics' The system dashboard chart 'The Calls by voicemail box' is no longer grouped by call direction.
• Internal: 'History > Analytics > Custom' Number of dropdown options name and ordering has been changed.
• Internal: 'History > Analytics > Custom' Variable are now grouped in order to make them easier to find.
• Internal: 'History > Analytics > Custom' A number of dropdown boxes have been made wider to make finding options easier.
• Internal: 'History > Analytics > Custom' The variables dependence are now more explicit allowing for more variable changes.
• Internal: 'History > Analytics > Custom' Added a loading page to ensure most dropdown boxes are loaded before page interaction is allowed.
• Internal: 'History > Analytics' Improved the dashboard loading page to only show one loading spinner until at least one element has loaded. This change slightly reduces the load due to rendering of numerous progress spinners.
• Internal: Changed the beta ribbon styling to prevent horizontal bar appearing on the frame.

v1.94.1 | 2025-07-24

• Bug: Mobile application custom tab ('More info') > 'Voicemail' Fixed a voicemail download and playback regression in v1.94.0 release.
• Bug 'History > Analytics' The initial tab was failing to load after within application page routing due to bug introduced in v1.94.0 release.
• Internal: 'History > Analytics' Tabs will reload upon page revisit if some data did not initial load.

v1.94.0 | 2025-07-24

• Feature: Speed dials
  • 'Components > Directories > Contacts > Contact/User > Telephone numbers' Speed dials will appear in a user's telephone numbers list. They will not count towards a user telephone number count (i.e., maximum two entries). The speed dial entry can be delete from this page or editing hyperlinks the user tot speed dial management page.
  • 'Routing > Call flows' In alpha mode speed dial call flows will be visible.
  • 'Routing > Extensions' Extensions used as speed dials will be displayed as such and hyperlink to the speed dial list page.
  • 'History > Call history' Call records show as speed dial, rather than a PSTN call.
  • 'Routing > Speed dials' Added the speed dial list page. Speed dials management view provides a list of all speed dials displaying the extension, directory, contact and number dialled. Speed dials can be added, deleted, imported and updated from this interface.
• Feature 'History > Analytics' Call analytics is by default available over a week period. This setting is configured by our service team on a per system basis.
• Feature 'History > Analytics' Call analytics default dashboard has shared voicemail boxes graph promoted from alpha.
• Feature: 'History > Analytics > Custom' Added the 'Answeree number' qualitative variable.
• Feature: 'History > Analytics > Custom' Added the 'Callee number' qualitative variable.
• Feature: 'History > Analytics > Custom' Added the 'Caller number' qualitative variable.
• Feature: 'History > Analytics > Custom' Added the 'Dialled number' qualitative variable.
• Feature: (Beta) 'History > Analytics > Custom > Variable' Promoted variable 'Hunt group' from alpha channel.
• Feature: (Beta) 'History > Analytics > Custom > Variable' Promoted variable 'IVR' from alpha channel.
• Feature: (Beta) 'History > Analytics > Custom > Variable' Promoted variable 'Queue' from alpha channel.
• Feature: (Beta) 'History > Analytics > Custom > Variable' Promoted variable 'System' from alpha channel.
• Feature: (Beta) 'History > Analytics > Custom > Variable' Promoted variable 'Voicemail boxes' from alpha channel.
• Feature: 'History > Call history > Call detail record > Information > Participants' The 'Number' no longer formats extensions number with a '+' prefix.
• Feature: 'History > Call history > Call detail record > Information > Information' Added the 'Dialled' row to show the number dialled by the device.
• Feature: (Alpha) 'History > Call history > Call detail record > Information > Information' Added the 'Username' row.
• Feature: (Alpha) 'History > Call history > Call detail record > Information > Information' Added the 'Formatted number' row.
• Feature: (Alpha) 'History > Call history' The default direction is now 'Any' instead of 'Inbound'.
• Feature: (Alpha) 'History > Call history' Call history records are now enriched with shared mailboxes name's and hyperlinks.
• Feature (Alpha) 'Configuration > Features' Added configuration for call analytics/history chunk size.
• Feature (Alpha) 'Configuration > Features' Added configuration for call analytics/history maximum number of chunks.
• Feature (Alpha) 'Configuration > Features' Added configuration for call analytics/history maximum period.
• Bug: (Beta) 'Components > Directories > Contacts > Contact/User > Addresses' The edit addresses dialog has a larger width so now most of the map widget is now visible.
• Feature: 'Devices > Hardphones > Allocate Hardphone' The 'Transport protocol' option 'TLS' promoted from beta to stable channel.
• Feature: 'Devices > Hardphones > Edit Hardphone' The 'Transport protocol' option 'TLS' promoted from beta to stable channel.
• Feature: 'Devices > Hardphones > Add Softphone' The 'Transport protocol' option 'TLS' promoted from beta to stable channel.
• Feature: 'Devices > Hardphones > Edit Softphone' The 'Transport protocol' option 'TLS' promoted from beta to stable channel.
• Bug: (Beta) 'Components > Directories > Contacts > Contact/User > Emails' Renamed from 'Notification emails' to 'Email addresses'.
• Bug: (Beta) 'Components > Directories > Contacts > Contact/User > Addresses' Table is now sorted by name.
• Bug: 'Components > Directories > Contacts > Contact/User > Notification emails' Table is now sorted by email address.
• Bug: 'Components > Directories > Contacts > Contact/User > Telephone number' Table is now sorted by telephone number.
• Bug: (Beta) 'User > General > Addresses' Table is now sorted by name.
• Bug: 'User > General > Notification emails' Table is now sorted by email address.
• Bug: 'User > General > Telephone number' Table is now sorted by telephone number.
• Bug: 'History > Analytics > Custom' When using a response variable other than the default 'Calls', categorical variables that are not predefined would show categories with zero counts. These zero counts are now removed during the tabulation and thus will no longer show in charts or tables. This does not apply to categorical variable with predefined categories and zero counts will still continue to be shown as intended.
• Bug: 'History > Analytics > Custom' The 'Period' value of 'Last year' was broken due to incorrect logic.
• Bug: 'History > Analytics' Fixed a issues where under certain conditions the page would load internally but the data would not be propagated into the user's view.
• Bug: Due to a tabulation optimistation in v1.92.0 (2025-06-26) call analytics graphs or tables with a time variable were counting only a subset of the calls. This issue only occurred when there were multiple calls very close in time. I.e., notable on high volume systems when time variable was set to hourly bins. The fix automatically applies to historical data.
• Bug: 'History > Call history' Call history hyperlinks for IVR's, hunt groups and queues were using the incorrect ID and thus not showing any matches after the page was routed.
• Bug: 'Components > Audio' Audio file download now use the audio name as the file name when downloaded instead of it GUID.
• Internal: Improved download filename sanitisation.
• Internal: 'Components > Directories > Contacts > Contact/User' Contact detail will now have title 'Contact' for a contact and 'User' for a user. Previously both were titled as 'User'.
• Internal: 'Components > Directories > Contacts > Contact/User' An warning save icon appears if the user has interacted with the elements to provide a visual aid to indicate the content has not been saved.
• Internal: The form submission element now has an additional icon and text to indicate if the user has interacted with a form element and thus the page is likely to be modified. Please note not all changes are currently detected and this is only give an indication that page may have been modified.
• Internal: Improved the performance of extension input widget.
• Internal: 'Components > Directory' Renamed directory type 'BLF list' to 'Softphone quick dials' and updated the description text.
• Internal: 'Configuration > Directory' Renamed 'BLF directory' to 'Softphone quick dial directory' and updated the form fields hint text.
• Internal: 'Location > Directory' Renamed 'BLF directory' to 'Softphone quick dial directory' and updated the form fields hint text.
• Internal: 'User > Telephony > Directory' Renamed 'BLF directory' to 'Softphone quick dial directory' and updated the form fields hint text.
• Internal: Updates to underlying dependencies.

v1.93.0 | 2025-07-10

• Feature: 'History > Call history' PSTN calls are now further enriched if the telephone number matches a directory's contact telephone number. Matches are performed against all directories of 'Contacts' directory type (I.e., custom). If the number is present in multiple directory's then one contact will be chosen as pseudo-randomly. Upon enrichment the entity icon is now the directory icon symbol, the text is replace with the contact's display name and the hyperlink goes to the matched contact inside the directory.
• Feature: 'History > Audit log' Promoted feature to stable. This feature is marked as 'beta' feature is not complete nor the best user experience. However it's utility outweighs it's limitations parenting it's promotion.
• Internal 'History > Call history > Call detail record' Added then 'Number' column to 'Participants' table.
• Internal Promoted a user to have beta authorisation.
• Internal Revoked some user's from beta authorisation.
• Internal Revoked some user's from alpha authorisation.

v1.92.1 | 2025-06-27

• Bug (Beta) 'History > Call history' Preset 'Raw' was broken in release 1.91.0 or later.
• Bug 'History > Call history' Improved the robustness of caller/callee/answeree entity text when enrichment fails.
• Bug 'History > Call history' Improved the robustness of caller/callee/answeree text when enrichment fails.
• Bug 'History > Call history' Most rows were incorrectly being overridden with as call flow icon or call forward arrow icon.
• Bug 'History > Call history' The call start date in some cases was incorrectly shown as the start time plus the ring time. This would also lead to duration of the call to be negative thus underflow and show the duration to be just under 24 hours.
• Bug 'History > Call history' In rare cases leg times within a summary could should a duration when it was meant to be zero.
• Internal Improve answered by text when answered without a known name or number.
• Internal (Alpha) 'History > Analytics' Remove 'Past year' tab as it can cause too much load for large systems.
• Internal (Alpha) 'History > Analytics > Custom' Remove the period options 'This year', 'Past year' and 'Last Year' from alpha channel as it can cause too much load for large systems.

v1.92.0 | 2025-06-26

• Feature: 'User > Telephony' Promoted 'Transfer recall' toggle an it 'with timeout' inputs from alpha to stable channel.
• Feature: 'History > Call history' User voicemail box now hyperlink directly to user's voicemail box rather than the user's general page.
• Bug: 'History > Call history' Callee of summary records is now the first CDR callee not the the last CDR callee.
• Bug: 'History > Call history' Callee column display logic only shows dialed logic for the first leg and not subsequent legs. I.e., show number a person dialled and not numbers used internally for routing.
• Bug: 'History > Call history' Caller of the first leg was being redacted in cases where it was being excessively redacted resulting in an empty 'Caller' cell.
• Bug: 'History > Call history' Improved Caller/Callee/Answered by columns internal routing logic.
• Bug: 'History > Call history' Removed numbers and extensions from Caller/Callee/Answered by columns for intermediate CDR records to simplify the display. Bug introduced circa v1.89.0.
• Bug: 'History > Call history' Fixed an issue feature code display the wrong icons. Bug introduced circa v1.89.0.
• Bug: 'History > Call history' Fixed an issue with answer icon and text. Bug introduced circa v1.89.0.
• Bug: 'History > Call history' 'Packets lost' and 'Packet loss' were showing as 'null' instead of '0' in most cases. Bug introduced circa v1.89.0.
• Bug: 'History > Call history' Prevent multiple underlying API requests to call CDR/CSR endpoint due do incremental enrichment queries.
• Bug: 'Routing > Callflow > [Editor] > Loop back to... > Extension' Fixed a bug whereby some extension where being treated as direct dial numbers.
• Internal: 'Routing > Callflow > [Editor] > Loop back to... > Extension' Demoted specified blocks from stable to beta. The use case for these blocks is very specific and people were using them incorrectly. In most cases 'Forward to... User' or 'Loop back to... > Callflow' are the blocks that should be used.
• Internal: (Alpha) 'History > Call history' A number of custom columns are no longer available. These columns were duplicates or were of little practical use.
• Internal: (Beta) 'History > Call history' A number of custom columns are no longer available. These columns were duplicates or were of little practical use.
• Internal: 'History > Call history' 'File type' JSON download promoted from beta channel.
• Internal: 'History > Call history' 'File type' YAML demoted from beta to alpha channel due to potential of excessive memory usage for large requests.
• Internal: 'History > Call history' 'File type' OOXML demote from beta to alpha channel as it's no longer implemented since v1.91.0 release.
• Internal: 'History > Call history' Performance optimisations.
• Internal: 'History > Analytics' Performance optimisations.
• Internal: Updates to underlying dependencies.

v1.91.4 | 2025-06-17

• Bug: Mobile application custom tab ('More info') > 'Call flows'. Fixed two issues that cause the page not to render.
• Bug: Updated 'Help & Feedback > Documentation' hyperlink to the correct location.
• Internal: Added 'Help & Feedback > Status' a hyperlink to the platform's status page.
• Internal: Improved the performance of server side call history and reporting logic to use 60 % less memory and 30 % less processing power.

v1.91.3 | 2025-06-13

• Bug: History > Call history > Call record' The 'Transcript' tab was not appearing due to regression introduced in v1.91.0.

v1.91.2 | 2025-06-13

• Bug: (Alpha) Disable dashboard 'Call counts' due to performance issues.

v1.91.1 | 2025-06-12

A number of features from recent call history cand analytics have been demoted due to performance issues, for large customers are resolved. The functionality remains in alpha but should also not be used.

• Bug: 'History > Call history' The 'Direction' argument was not filtering records in v1.91.0 release.
• Bug: 'History > Call history' The maximum date range has been decreased from 32 to 8 days for stable and beta users. It remains as 32 days for alpha users.
• Bug: Demote all call analytics tab 'Past week' from stable to alpha.
• Bug: (Beta) 'History > Analytics > Custom' The 'Period' week options demoted from beta to alpha. Demoted until performance issues for large customers are resolved.
• Internal: Decreased maximum number of CDR's processes in one query from 10,000,000 down to 200,000.

v1.91.0 | 2025-06-12

• Feature: 'History > Call history' The limit option has been removed as all queries are now unlimited, except for beta RAW format queries where the limit is required. Call history requests are now limited to 32 day interval (circa one month).
• Feature: 'History > Call history' The direction 'All' has been promoted from alpha to stable. The beta direction 'Both' has been removed as it was not useful.
• Feature: Call analytics now have automatic chart titles.
• Feature: (Alpha) 'History > Call history > Call record' The 'Technical' tab' now display alpha fields.
• Feature: (Beta) 'History > Analytics > Custom' Add tooltip to 'Period' dropdown options.
• Feature: (Beta) 'History > Analytics > Custom' Display time range for explicit 'Period' options.
• Feature: (Beta) 'Locations > [Call analytics]' New column that link sto the entity's call analytics dashboard. Promoted to the beta channel.
• Feature: (Beta) 'User's > Call analytics' New column that links to the entity's call analytics dashboard. Promoted to the beta channel.
• Feature: (Beta) 'Component > Huntgroup's > [Call analytics]' New column that links to the entity's call analytics dashboard. Promoted to the beta channel.
• Feature: (Beta) 'Component > IVR's > [Call analytics]' New column that links to the entity's call analytics dashboard. Promoted to the beta channel.
• Feature: (Beta) 'Component > Queue's > [Call analytics]' New column that links to the entity's call analytics dashboard. Promoted to the beta channel.
• Feature: (Beta) 'Component > Shared voicemail > [Call analytics]' New column that links to the entity's call analytics dashboard. Promoted to the beta channel.
• Feature: (Beta) 'Routing > Extension numbers > [Call analytics]' New column that links to the entity's call analytics dashboard. Promoted to the beta channel.
• Feature: (Beta) 'Routing > Telephone numbers > [Call analytics]' New column that links to the entity's call analytics dashboard. Promoted to the beta channel.
• Feature: (Beta) 'Routing > Trunks > [Call analytics]' New column that links to the entity's call analytics dashboard. Promoted to the beta channel.
• Bug: 'History > Analytics' Fixed a time binning bug whereby incorrect interval on the upper boundary was being applied.
• Bug: 'History > Analytics' Fixed 'Period' bug not pulling data for the most recent bin.
• Bug: (Beta) 'History > Analytics' Fixed 'Period' 'This year' incorrect logic.
• Bug: (Beta) 'History > Analytics' Fixed 'Period' 'Past *' options incorrect logic.
• Internal: 'History > Call history' Gateways are now only applicable to the beta RAW format.
• Internal: 'History > Call history' Multiple locations are now only applicable to the beta RAW format.
• Internal: Major refactor of internal call history and analytics internally.
• Internal: (Beta) 'History > Analytics > Custom' A custom are now limited to 8 day interval (circa one week). Previously this was unbounded which could potentially cause performance issues.
• Internal: (Alpha) 'History > Analytics > Custom' A custom are now limited to 32 day interval (circa one month). Previously this was unbounded which could potentially cause performance issues.
• Internal: Report requests are cached for 15 minutes to improve performance.
• Internal: Internal call flow list requests are now cached for 5 minutes to improve performance.
• Internal: Added initial support for Grandstream GRP devices.
• Internal: Improved support for Grandstream devices with new MAC address range.

v1.90.0 | 2025-05-29

• Feature: 'History > Analytics' Feature promoted to stable. This feature is still a beta feature as indicated by top right banner. There still is a number issues, so the values cannot be accurate but nevertheless the feature still be useful in the current state.
• Feature: (Alpha) 'History > Analytics' By default the cards for huntgroup's, IVR' and queue's have had minor adjustments, removing the call type categorical variable that was always 'answered.
• Feature: (Alpha) Added report 'Time interval' value of 'Yesterday'.
• Feature: (Alpha) Added report 'Time interval' value of 'Last week'.
• Feature: (Alpha) Added report 'Time interval' value of 'Last fortnight'.
• Feature: (Alpha) Added report 'Time interval' value of 'Last month'.
• Feature: (Alpha) Added report 'Time interval' value of 'Last year'.
• Feature: (Alpha) Added report 'Time interval' value of 'Past fortnight'.
• Feature: (Alpha) Added report 'Time interval' value of 'This fortnight'.
• Feature: (Alpha) 'History > Analytics' Promote 'Custom' tab to beta channel.
• Bug: (Alpha) 'Locations > [Call analytics]' Page was failing to load.
• Bug: (Alpha) 'User's > [Call analytics]' Page was failing to load.
• Bug: (Alpha) 'Component > Shared voicemail > [Call analytics]' Page was failing to load.
• Bug: (Alpha) 'Routing > Extension numbers > [Call analytics]' Page was failing to load.
• Bug: (Alpha) 'Routing > Telephone numbers > [Call analytics]' Page was failing to load.
• Bug: (Alpha) 'Routing > Trunks > [Call analytics]' Page was failing to load.
• Bug: (Alpha) 'Routing > Extension numbers > [Call analytics] Button now only show for user extensions. Call flow an internation extension are currently not mapped.
• Bug: (Alpha) Call analytics were incorrectly omitting the last time bin data.
• Internal: Renamed 'short code' to 'feature code'.
• Internal: (Alpha) 'Routing > Extension numbers' Added the 'GUID' column for internal usage.
• Internal: (Alpha) 'Routing > Telephone numbers' Added the 'GUID' column for internal usage.
• Internal: Updates to underlying dependencies.

v1.89.1 | 2025-05-15

• Feature: 'History > Call history > Call record' The features promoted from beta channel to stable in v1.89.0 was incomplete and required an additional change to authorisation for the feature to work in the stable channel.

v1.89.0 | 2025-05-15

• Feature: 'Routing > Call flows > Editor' Added an optional name field to shared voicemail blocks. If inputted this value will be used in the default email header an email body where applicable instead of the required voicemail box number.
• Feature: 'Components > Shared voicemail' The 'name' columns has been promoted from alpha to stable.
• Feature: 'History > Call history > Call record' Added new 'Recording' tab, audio file playback of the call. Placeholder tab that is not yet implemented. Feature promoted from beta channel and is currently only usable with a Hero trunk.
• Feature: 'History > Call history > Call record' Added new 'Transcript' tab, a full transcription of the call. Feature promoted from beta channel and is currently only usable with a Hero trunk.
• Feature: 'History > Call history > Call record' Added new 'Summary' tab, an AI summarisation and AI entity analysis of the call. Feature promoted from beta channel and is currently only usable with a Hero trunk.
• Feature: 'History > Call history > Call record' Added new 'Sentiment' tab, a table of the call's sentiment analysis results. Feature promoted from beta channel and is currently only usable with a Hero trunk.
• Feature: 'Systems' On the systems list page the 'Filter' input now additionally filters on the text in the system's description field.
• Feature: (Alpha) 'History > Analytics' Call analytics dashboard for the system. Now supports entities extension, hunt group, IVR, location, number, queue, trunk, user and voicemail box. This is in addition to existing system entity.
• Feature: (Alpha) 'Locations > [Call analytics]' New column that link sto the entity's call analytics dashboard.
• Feature: (Alpha) 'User's > Call analytics' New column that links to the entity's call analytics dashboard.
• Feature: (Alpha) 'Component > Huntgroup's > [Call analytics]' New column that links to the entity's call analytics dashboard.
• Feature: (Alpha) 'Component > IVR's > [Call analytics]' New column that links to the entity's call analytics dashboard.
• Feature: (Alpha) 'Component > Queue's > [Call analytics]' New column that links to the entity's call analytics dashboard.
• Feature: (Alpha) 'Component > Shared voicemail > [Call analytics]' New column that links to the entity's call analytics dashboard.
• Feature: (Alpha) 'Routing > Extension numbers > [Call analytics]' New column that links to the entity's call analytics dashboard.
• Feature: (Alpha) 'Routing > Telephone numbers > [Call analytics]' New column that links to the entity's call analytics dashboard.
• Feature: (Alpha) 'Routing > Trunks > [Call analytics]' New column that links to the entity's call analytics dashboard.
• Feature: (Alpha) 'History > Analytics' By default system dashboard now has cards for huntgroup's, IVR', queue's, voicemail's, extension numbers, telephone numbers and trunks.
• Feature: (Alpha) 'History > Analytics > Custom' Added the implicit entity filter as disabled inputs.
• Feature: (Alpha) 'History > Analytics > Custom' Added explicit period date time range input.
• Feature: (Alpha) 'History > Analytics > Custom' Added card 'type' select input.
• Feature: (Alpha) 'History > Analytics > Custom' Added 'chart type' select input.
• Feature: (Alpha) 'History > Analytics > Custom' Added chart 'horizontal' checkbox input.
• Feature: (Alpha) 'History > Analytics > Custom' Added chart 'stack fill' checkbox input.
• Feature: (Alpha) 'History > Analytics > Custom' Added entity 'variable sort' select input.
• Feature: (Alpha) 'History > Analytics > Custom' Added entity 'variable limit' number input.
• Feature: (Alpha) 'History > Analytics > Custom' Added entity 'variable include' multi-select input.
• Feature: (Alpha) 'History > Analytics > Custom' Implemented 'table' card to the 'type' select input.
• Feature: (Alpha) 'History > Analytics > Custom' Added table 'transpose' checkbox input.
• Feature: (Alpha) 'History > Analytics > Custom' Loading spinner and button disabling now occurs on submission.
• Bug: 'History > Call history' form page 'Start time' and 'End time' time input boxes now display the time. A regression in v1.85.0 meant that visually the date was display rather than time. This issue had no affect functionality.
• Bug: (Beta) 'Import / Export > Import' In import softphone device were not being created or updated due to an issue in parsing the transport protcol. This fix applies to all import methods on this page.
• Internal: Updates to underlying dependencies.

v1.88.0 | 2025-05-01

• Feature: (Alpha) 'History > Analytics' Call analytics dashboard for the system.
• Feature: (Alpha) 'User > Analytics' Call analytics dashboard for the user.
• Bug: 'Routing > Call flows > Voicemail' The voicemail box block now has the 'with speech recognition.' field that was promoted from beta in v1.81.0 did not save correctly for blocks created or updated since v1.81.1. This should now save correctly.
• Internal: Voicemail to email transcription will be enabled for on for all existing users.

v1.87.0 | 2025-04-29

• Feature: 'Components > Shared Voicemail > {Messages}' Added the transcribe column to convert audio file to text on demand. Promoted from the alpha to stable channel.
• Feature: 'User > Voicemail' Added the transcribe column to convert audio file to text on demand. Promoted from the alpha to stable channel.
• Bug: (Beta) 'System > Import / Export' functionality has been restored. In release v1.85.0 the system import and export pages were routing to incorrect pages.

v1.86.0 | 2025-04-17

• Feature: 'Components > Audio > Create audio file > Generate' option promoted from beta to stable channel. This option uses AI to take the user's transcript and generate the audio file from the selected voice.
• Feature: (Beta) 'Components > Audio files > [Create audio file]' When the 'Generate' option is used and the 'Description' field, if empty, is now automatically filled with the voice used to generate the audio.
• Feature: (Alpha) 'Tools > Audio' Added 'Audio transcription' section to transcribe an audio file speech into text.
• Feature: (Alpha) 'Tools > Audio' Added 'Audio transcoding' section to do some basic audio file format transcoding. The generated audio can be subsequently downloaded.
• Feature: (Alpha) 'Tools > Audio' Added 'Speech synthesis' section to convert text to speech audio file that can be subsequently downloaded.
• Bug: 'Components > Audio files > [Create audio file]' The 'Description' and 'Transcript' fields are not longer saved as literal string 'null' when saved.
• Internal: Improved logging behavior to reduce a scenario of heavy CPU usage on application start.
• Internal: Optimise application update to prevent duplicate download requests.

v1.85.1 | 2025-04-03

• Bug: 'History > Call history' page failed to load due to a refactoring bug introduced in v1.85.0.
• Bug: (Beta) 'History > Audit log' page failed to load due to a refactoring bug introduced in v1.85.0.

v1.85.0 | 2025-04-03

• Feature 'Device > Button Configuration > Edit > [Button]' The button's dialog box now has an 'Remove' button to remove the button and shift all higher buttons down by one.
• Feature 'Device > Button Configuration > Edit > [Button]' The button's dialog box now has an 'Insert' button to insert an empty button and delete the highest button if required.
• Feature 'Systems' Added new columns for each of the base, simple & softphone license counts.
• Internal: Major updates to underlying dependencies.
• Internal: 'Systems' Removed the shortcut columns: [Call flows], [Users], [Devices], [Telephone numbers], [Edit] from the system list page. They have been removed to allow for other columns. These hyperlinks are typically accessed from withing the system page.

v1.84.0 | 2025-03-20

• Feature Devices that are 'unmatchable' will now be shown in devices tables as additional rows. I.e., a softphone device can actually be multiple SIP devices and each of the devices when registered will be an individual row. Only the parent row is actionable. Furthermore in cases where we have been unable to resolve the matches due to ambiguity the unmatched registration will shown as new rows in addition to the device rows.
• Feature 'Device > Button Configuration > Edit > [Button]' Button type 'Line' has been promoted to the stable release channel
• Feature (Beta) 'Device > Softphones' Promoted the 'Status' columns from alpha channel.
• Bug: 'Device > Hardphones > [Allocate account]' Remove redundant duplicate cost incurring dialog box that got added in v1.83.0 feature.
• Feature: 'User > Device' Added the 'IP' column to the table.
• Feature: 'User > Device' Added the 'User agent' column to the table.
• Feature: (Alpha) 'User > Device' Added the 'Port' column to the table.
• Feature: (Beta) 'User > Device' Added the 'User column to the table.
• Feature: (Alpha) 'User > Device' Added the 'Authentication' column to the table.
• Feature: (Alpha) 'User > Device' Added the 'Domain' column to the table.
• Feature: (Alpha) 'Device > Custom devices' Added the 'Authentication' column to the table.
• Feature: (Alpha) 'Device > SIP devices' Added the 'Authentication' column to the table.
• Feature: (Alpha) 'Device > SIP devices' Added the 'Port' column to the table.
• Bug: Improved registration data matching considerably. Better matching of Softphone Pro, Grandstream hardphones, common custom devices and improved algorithm to solve implicit matches.
  • 'Device > Custom devices'
  • 'Device > Hardphones'
  • 'Device > SIP devices'
  • 'Device > Softphones'
  • 'User > Device'
• Bug: (Alpha) 'Device > Softphones' The status column no longer takes in account the undefined device provision state.
• Bug: 'User > Device' The status column no longer takes in account the undefined device provision state for softphone rows.
• Bug: (Beta) Caller type (key: "caller_type_display") now shows caller information as opposed to the incorrect callee information.
• Bug: (Beta) 'History > Call history' the recording column now more accurately reflects if a call recording exists.
• Bug: (Beta) 'History > Call history > Call record' The 'Recording' tab' presence more accurately reflects if a call recording exists.
• Bug: (Beta) 'History > Call history' The call recording now has improved matching based on time mismatch.
• Bug: (Beta) 'History > Call history' The call recording now is augmented before and after additional metadata is requested. In rare cases since v1.83.0 some records were not being shown as having recording when they were determined to have after collating more information on the record.
• Bug: (Beta) 'History > Call history' Fixed a bug where inbound call recording we're not being record.
• Bug: (Beta) 'History > Call history' Fixed a bug where beta used were not pulling the call recording metadata list
• Internal: 'Device > Hardphones' The total number of accounts slots was the device value but is now capped to four in line with what the UI will support in order to reduce user confusion.
• Internal: 'Devices > Hardphones' The model dropdown has been updated to show only the models we support. Alpha user's dropdown will include unsupported models for testing purposes and legacy support.

v1.83.0 | 2025-03-06

• Feature: 'Devices > SIP devices' New rows will now be added for each additional account slot allocated.
• Feature: 'Device > Hardphones' New rows will now be added for each additional account slot allocated.
• Feature: 'Device > Hardphones' New 'Account' column. If a device has empty accounts slots and that number allocated is less than four then a new new unallocated rows is added so a new account slot can added via the person add icon. If the row is an allocated slot the slot can now be deleted via the person minus icon.
• Feature: 'User > Device > + Hardphone' The MAC address dropdown now contains information about slots in user and the device make and model if known.
• Feature: 'User > Device > + Hardphone' The user now has the option to configure which account slot will be use. Multiple accounts can now be set per device dependant on device support. Please note existing devices may need to be recreated in order to set the correct model for the device.
• Feature: 'User > Device' Added the 'Status' column for summary of the devices state.
• Feature: 'User > Device' Added the 'Reg.' column fo a real time fed of the device registration.
• Feature: 'User > Device' Table is now sorted on 'Type' and then 'Name' by default giving a more deterministic sort on page load.
• Feature: 'User > Device > [FAB]' Fast Action button has an 'Allocate hardphone' option. This is the same functionality as the corresponding button above the table.
• Feature: 'User > Device > [FAB]' Fast Action button has an 'Create softphone' option. This is the same functionality as the corresponding button above the table.
• Feature: 'User > Device > [FAB]' Fast Action button has an 'Create custom device' option. This is the same functionality as the corresponding button above the table.
• Bug: 'User > Permission > Reset password' The reset password button was too incorrect resulting in a 'no authorisation' toast when an administrator clicked the button for another user on their own system.
• Bug: System's dashboard map was showing a map marker of 'Null Island' when geolocation was not set. This map marker will no longer be drawn.
• Bug: (Beta) '[Owner] > Users' The channel column was not correctly showing Alpha/Beta status for user's created before 2023.
• Bug: (Beta) '[User Profile] > [Flask: Open Channel configuration]' The hyperlink to the channel configuration page was pointing to an invalid URL. It now correctly redirects to the setting menu.
• Internal: 'Device > Hardphones' By default this table is now sorted by MAC address and then account slot. Previously it was sorted on name.
• Internal: 'User > Device > + Hardphone' Converted dialogue box into a full page.
• Internal: 'User > Device > + Softphone' Converted dialogue box into a full page.
• Internal: 'User > Device > + Custom' Converted dialogue box into a full page.
• Internal: 'Device > Custom devices > [Edit]' Converted dialogue box into a full page.
• Internal: 'Device > Hardphones > [Edit]' Converted dialogue box into a full page.
• Internal: 'Device > SIP devices > [Edit]' Converted dialogue box into a full page.
• Internal: 'Device > Softphones > [Edit]' Converted dialogue box into a full page.
• Internal: 'User > Device > + Hardphone' Underlying form refactor and minor stylistic changes.
• Internal: 'User > Device > + Softphone' Underlying form refactor and minor stylistic changes.
• Internal: 'User > Device > + Custom' Underlying form refactor and minor stylistic changes.
• Internal: 'Device > Custom devices > [Edit]' Underlying form refactor and minor stylistic changes.
• Internal: 'Device > Hardphones > [Edit]' Underlying form refactor and minor stylistic changes.
• Internal: 'Device > SIP devices > [Edit]' Underlying form refactor and minor stylistic changes.
• Internal: 'Device > Softphones > [Edit]' Underlying form refactor and minor stylistic changes.
• Internal: 'User > Device > + Hardphone' Now has a user select dropdown.
• Internal: 'User > Device' Underlying table refactored to use standardised table.

v1.82.1 | 2025-03-03

• Internal: (Beta) Added new beta user.

v1.82.0 | 2025-02-28

• Feature: (Beta) 'History > Call history > Call record' Added new 'Recording' tab, audio file playback of the call. Placeholder tab that is not yet implemented. Feature promoted from alpha channel and is currently only usable with a Hero trunk.
• Feature: (Beta) 'History > Call history > Call record' Added new 'Transcript' tab, a full transcription of the call. Feature promoted from alpha channel and is currently only usable with a Hero trunk.
• Feature: (Beta) 'History > Call history > Call record' Added new 'Summary' tab, an AI summarisation and AI entity analysis of the call. Feature promoted from alpha channel and is currently only usable with a Hero trunk.
• Feature: (Beta) 'History > Call history > Call record' Added new 'Sentiment' tab, a table of the call's sentiment analysis results. Feature promoted from alpha channel and is currently only usable with a Hero trunk.
• Bug: (Alpha) 'History > Call history' The call recordings hyperlink to the 'Recording' tab added in v1.81.1 now navigates to the correct tab of the call record.
• Internal: (Alpha) 'History > Call history' The sentiment columns now hyperlinks to the 'Sentiment' tab in the call recording.

v1.81.1 | 2025-02-21

• Feature: (Alpha) 'History > Call history > Call record > Information > Identifiers' Added 'Hero call ID' row.
• Feature: (Alpha) 'History > Call history > Call record > Information > Identifiers' Added 'Hero transcript ID' row.
• Feature: (Alpha) 'History > Call history > Call record > Information > Identifiers' Added 'Recording ID' row.
• Feature: (Alpha) 'History > Call history' Added a new column call recording icon column.
• Bug: 'History > Call history > Call record' The toast Cannot read properties of null (reading 'recording_id') was incorrectly been displayed when their was no recording. This was introduced in v1.81.0 due to new feature work. This toast will no longer displayed in addition to optimising the new feature.
• Bug: 'User > Telephony > Voicemail to Email: Forwarding > Speech recognition' Is enabled when using applicable user templates during user creation. This was needed fully implement changes added in v1.81.0.
• Bug: 'User > Telephony > Voicemail to Email: Forwarding' If this values has never been enabled when first enabled enabling the default value will be set to with 'Attach', 'Delete' and 'Speech recognition' enabled. This was needed fully implement changes added in v1.81.0.
• Bug: (Alpha) 'History > Call history > Call record' Will now display a warning if call recording has not loaded.
• Bug: (Alpha) 'History > Call history > Call record' Fixed an issue where a failed call record metadata request would replace existing data with empty data.
• Bug: (Alpha) 'History > Call history > Call record' Call recording downloads are no longer conditional on a successfully request to getting he call records metadata.
• Bug: (Alpha) 'History > Call history' The sentiment icon column now only shows if the feature is supported on the given system.

v1.81.0 | 2025-02-20

• Feature: 'User > Telephony > Voicemail to Email: Forwarding > Speech recognition' toggle promoted from beta to stable. This conducts AI speech to text conversion on the audio file and adds the transcript to the default email template.
• Feature: 'Routing > Call flows > Voicemail' The voicemail box block now has the 'with speech recognition.' field. This conducts AI speech to text conversion on the audio file and adds the transcript to the default email template.
• Feature: (Beta) 'Routing > Call flows > Voicemail' The beta voicemail block has been removed as it is necessary. No changes are required.
• Feature: 'User > Telephony > Voicemail to Email: Forwarding > Speech recognition' By default all new users will have this value enabled.
• Feature: (Beta) 'Routing > Call flows > Voicemail' Added a new voicemail box block with the 'with speech recognition.' field. This conducts AI speech to text conversion on the audio file and adds the transcript to the default email template.
• Feature: (Alpha) 'History > Call history > Call record' The 'Recording' tabs now implemented for applicable systems.
• Feature: 'Devices > SIP devices' The 'User agent' column now shows a warning icon for Acrobits version is detected to be considerable out of date.
• Feature: 'Devices > Softphone' Added the 'User agent' column hich shows a warning icon for Acrobits version is detected to be considerable out of date.
• Bug: 'Devices > Hardphone > Create hardphones'. The 'Cancel' button now goes back to the previous page instead of doing nothing.
• Internal: Reworked hardphone and button resource to be loaded from backend in preparation for future features.
• Internal: Changed the limit of minimum expected Acrobits version warning from '1.2.17.0' to '2.0.8.0'. The current version is '2.0.14.0'.

v1.80.0 | 2025-02-03

• Feature: 'Components > Audio file > Create audio file' Added an audio visualisation to audio file recording and speech synthesis.

• Feature: 'Components > Audio file > [View dialog]' Added an audio visualisation beneath the audio widget.

• Feature: 'History > Call history' Refactored the call record list 'action' columns into tab of a new call record page. This changed is being done for upcoming features. These call record tabs are conditional and depend on both feature availability and data for the applicable record. The current tabs are as follows:

  • Legs - This is the content that was previously from the now removed details column.
  • Visualise (Alpha) - This is the content that was previously from the now removed visualise icon column.
  • Information - This is the content that was previously in the text dialog from the information column. Additionally more data has been added.
  • Quality - This is the content that was previously in the text dialog from the information column. Additionally this content has been reworked to be more intuitive.
  • Technical (Beta) - This is the content that was previously from the now removed details column.

• Feature: (Alpha) 'History > Call history > Call record' Added new 'Recording' tab, audio file playback of the call. Placeholder tab that is not yet implemented.

• Feature: (Alpha) 'History > Call history > Call record' Added new 'Transcript' tab, a full transcription of the call.

• Feature: (Alpha) 'History > Call history > Call record' Added new 'Summary' tab, an AI summarisation and AI entity analysis of the call.

• Feature: (Alpha) 'History > Call history > Call record' Added new 'Sentiment' tab, a table of the call's sentiment analysis results.

• Feature: (Alpha) 'System > Edit' This page is now has tabs with the existing content in the 'General' tab. A new tab 'Features' provides access to a systems feature flags. Currently call recording, call recording transcription, call recording summarisation and voicemail transcription features have been added. The first three features are currently only editable for Hero trunks. Voicemail transcription feature is not yet editable.

• Feature: (Alpha) 'Components > Shared Voicemail > {Messages}' Added the transcribe column to convert audio file to text on demand.

• Feature: (Beta) 'History > Call history' Added a new column 'External correlation ID'.

• Feature: (Alpha) 'User > Voicemail' Added the transcribe column to convert audio file to text on demand.

• Internal: (Alpha) Implemented call transcription feature for Hero trunks.

• Internal: (Alpha) Implemented call summarisation feature for Hero trunks.

• Internal: (Alpha) Implemented call entity analysis feature for Hero trunks.

• Internal: (Alpha) Implemented call sentiment analysis feature analysis for Hero trunks.

v1.79.0 | 2024-11-28

• Feature: (Beta) 'User > Telephony > Voicemail to Email: Forwarding > Speech recognition' toggle added. This conducts AI speech to text conversion on the audio file and adds the transcript to the default email template.
• Feature: (Beta) 'Routing > Call flows > Voicemail' Added a new voicemail box block with the 'with speech recognition.' field. This conducts AI speech to text conversion on the audio file and adds the transcript to the default email template.
• Feature: (Beta) 'Audio > Create' A third option 'Generate' is now available. This option uses AI to take the user's transcript and generate the audio file from the selected voice.
• Feature: (Beta) 'Routing > Audio' Added two new '(custom)' blocks. These use AI to take the user's transcript and generate the audio file from the default voice.
• Bug: Since release v1.76 a 'NYI' toast was appearing on the user status page. This should not have been display to non-alpha user's as it's not applicable to other users.
• Bug: 'User > Status > Call forward' will explicitly deny non-telephone number input instead of implicitly denying the value. Furthermore, an error will be showing if the valid is not telephone like. Whitespace, brackets and dashes are no longer accept by the input field.
• Bug: Mobile application custom tab ('More info') > 'Status' > 'Call forward' will explicitly deny non-telephone number input instead of implicitly denying the value. Furthermore, an error will be showing if the valid is not telephone like. Whitespace, brackets and dashes are no longer accept by the input field.
• Bug: The 'Cancel' button on confirmation dialog now cancels the dialog. (Clicking outside the dialog has and still cancels the dialog).
• Internal: 'System > Location' The 'Name' column now hyperlinks to the edit location page.
• Internal: 'System > Component > Audio' The 'Name' column now hyperlinks to the audio view dialog.
• Internal: The 'Audio > Create' dialog has been upgraded to an actual page.
• Internal: The 'Audio > Update' dialog has been upgraded to an actual page.
• Internal: A number of fields relating to telephone numbers on the trunk number page, user page and call flow pages all now have stricter input checks on the server. There should not change the user experience other than stated call forward changes.
• Internal: Fixed dashboard count spinner to no longer added on a new lines during loading.
• Internal: When adding a softphone device to a user, it now defaults to the more secure, TLS protocol.
• Internal: The 'Voicemail to Email: Forwarding' sections of 'Location' and 'User' have improved user experience to indicate what fields are not reflective of actual values due to inheritance from their parent configuration.
• Internal: Optimised 'Voicemail to Email' form fields.
• Internal: (Beta) Moved 'System > Configuration > Voicemail' and 'System > Location > Edit' back to alpha channel. The logic does not break anything but does not work in way that's practically useful. Moved this inheritance configuration back to alpha just to keep Beta user experience stream lined.
• Internal: (Alpha) Prevent alpha user's from setting 'sentiment analysis' which is not implemented and known to break voicemail to email.

v1.78.0 | 2024-11-14

• Feature: Added 'NZ - Hero' trunk template.
• Feature: (Alpha) 'User > Telephony > Voicemail to Email: Forwarding > Speech recognition' toggle is now implemented. This conducts AI speech to text conversion on the audio file and adds the transcript to the default email template. 'System' and 'Location' values are also implemented allow for inherited default user configuration.
• Feature: (Alpha) 'Audio > Create' A third option 'Generate' is now available. This options use AI to take the user's transcript and generate the audio file from the selected voice.
• Bug: (Alpha) 'User > Telephony > Voicemail to Email: Forwarding' A number of alpha features we're not display the correct alpha background colour.
• Internal: The 'Audio > Create' page has a number of user experience changes; minor changes to wording, contextual errors and improved file upload/download indicator.
• Internal: Remove deprecated Yealink provisioner v1 API.
• Internal: Improved softphone authentication.

v1.77.0 | 2024-10-24

• Feature: 'Devices > Hardphones > Create hardphones' The create hardphones pages has had a major rework. The work flow now focuses on a table of devices that have columns for MAC addresses, serial number and model name. Previously only MAC addresses were required. The new table provides much better feedback of invalid values. The primary reason for this rework is because Yealink devices will now require the new fields of serial number and model name to be set as they are now required by Yealink Remote Provisioner Service and Device Management features. Please note it is currently not possible to alter the devices serial number or model after initial adding. The 'Scan barcodes' and 'Load MACs' are old features that are now available via buttons in the table footer that will populate the table. These features are now less error prone and have improved error text. Also in the table footer is a new 'Import table' feature that will populate the table with the contents from a CSV file.
• Bug: Fixed a bug introduced in v1.75.0 (2024-10-03) where the voicemail to email feature would not email the message if the user had received their first email between 2024-10-03 and 2024-10-24.
• Bug: Call flow saving involving queues could fail if the agents had not been updated from legacy state. This failure to save will no longer occur. Audit log entry will not be written under all affected users been updated from the legacy state.
• Internal: Improved audit logging so it's internal logic is more isolated from business logic.
• Internal: Upgraded Yealink provisioner to use v2 API.
• Internal: Yealink provisioner now automatically adds devices to an applicable Yealink site on the Yealink portal.
• Internal: Updated dependencies.

v1.76.0 | 2024-10-17

• Feature: (Beta) 'System' > 'History' > 'Audit log' New audit log page promoted from alpha to beta channel. Currently only a limited number of events are being captured. Furthermore, the UX is not optimal with events not being grouped and not all fields being resolved. Audit log entries are currently configured to be retained for thirty days.
• Feature: (Alpha) 'Routing > Outbound routing' Initial UI mockup of outbound route list and it's editor.
• Internal: 'User > Telephony > Voicemail' Now shows the current state for voicemail as readonly field. There is a button taking the user to where this field can be changed.
• Internal: 'User > Telephony > Voicemail' Voicemail to email is know always visible and only disabled when there is not notification email
• Internal: 'User > Telephony > Voicemail' Added a warning when the notification email has not been set for user.
• Internal: 'User > Telephony > Voicemail' Added a warning when the voicemail to email is enabled but voicemail is not enabled.
• Internal: Updated dependencies.

v1.75.0 | 2024-10-03

• Feature: 'User > Telephony > Call forwarding' This section containing the call forwarding radio input and call forwarding number has been removed. Note: The value can be changed on 'Users > Telephony > Status'.
• Feature: 'User > Telephony > Voicemail' The voicemail radio input has been removed. Note: The value can be changed on 'User > Status'.
• Feature: 'User > Status' Added four additional warning for overlapping voicemail and call forwarding states. These warnings existed on the now removed sections from 'User > Telephony' items.
• Bug: Since v1.70, updating a location could change the user's in that location, call forward state, call forward number and/or voicemail state back to an older value.
• Bug: In v1.74.0, 'System' > 'Callflow' > Editor: Dropdown lists of user's were restricted to user's that have at least one device. There were some advance use where this limitation was too restrictive. As such twe have reverted that change for 'Ring [user]' and voicemail related blocks. Then we've added a new block specifically for hunt group and queue members that are restricted to user's that have at least one device. Please note these two block are not compatible despite being very similar in appearance other their icon. The UI will enforce this but just check the blocks icon if they won't snap together.
• Bug (Alpha) Audit log records were not being removed after their 30 day expiry.
• Internal: Updated dependencies.

v1.74.0 | 2024-08-20

• Feature: (Alpha) 'System' > 'History' > 'Audit log' New audit log page. Currently only a limited number of events are being captured. Audit log entries are currently configured to be retained for thirty days.
• Feature: Automatic agent logout and logout. If a user does not have any devices that have registered within the last five to ten minutes the user will be logged out as an agent (global agent logout). If one of the user's devices register the user will be logged in as an agent as soon as possible, within a five to ten minutes. This will not affect per queue login states. Furthermore, if the user is on DND (specifically PBX DND) they will not be automatically logged out and not automatically logged in. In basic terms a user will be automatically logged out as a queue agent since they cannot (no registers SIP devices) or do not want to (DND is enabled) to take queue calls. Previously the onus was entirely on the user to manually login or logout of the queue and thus this features will reduce their input in circumstances where the state change is required.
• Feature: Mobile application custom tab ('More info') > 'Status' > 'Agent login' Has a new icon to indicate that the agent has been automatically logged out. In this state they will be logged in when they are not on DND and have at least one registered device.
• Feature: Mobile application custom tab ('More info') > 'Queue' > 'Members'. If the user has been automatically logged out they will now have an orange icon. In this state they will be logged in when they are not on DND and have at least one registered device.
• Feature: Mobile application custom tab ('More info') > 'Queue agents'. If the user has been automatically logged out they will now have an orange icon. In this state they will be logged in when they are not on DND and have at least one registered device.
• Feature: 'System' > 'User' > 'Status' > 'Agent login' Has a new icon to indicate that the agent has been automatically logged out. In this state they will be logged in when they are not on DND and have at least one registered device.
• Feature: 'System' > 'Components' > 'Agent'. If the user has been automatically logged out they will now have an orange icon. In this state they will be logged in when they are not on DND and have at least one registered device.
• Feature: 'System' > 'Components' > 'Queue' > 'Queue members'. If the user has been automatically logged out they will now have an orange icon. In this state they will be logged in when they are not on DND and have at least one registered device.
• Feature: 'System' > 'Callflow' > Editor: Dropdown lists of user's are now restricted to user's that have at least one device. This is just a minor convenience by excluding unsuitable user's from being selected. However this means when re-saving the call flow you need to remove all user that no longer have devices as those blocks will be invalid. This feature applies to stable and beta channel, while alpha channel does not have this feature enabled so they can inspect invalid users and/or create invalid call flows.
• Bug: 'System' > 'Components' > 'Queue' > 'Queue members'. The status column tooltip had inverted logic for displaying the text 'Global do not disturb is enabled.' text.
• Bug: 'System' > 'Components' > 'Queue' > 'Queue members'. The status column tooltip had inverted logic for displaying the text 'Not logged in to this queue.'.
• Bug: 'System' > 'Components' > 'Agent'. Fixed the status column tooltip incorrectly was showing the text 'Not logged into queue(s); ' when the agent was logged into all queue.
• Bug: Mobile application custom tab ('More info') has minor changes to the styling to try and make list pages render a little better on small devices (i.e., 335 pixels wide).
• Internal: 'System' > 'Routing' > 'Call flows' > Editor. Minor change to warning text in dropdowns to explain that entity has probably been deleted.
• Internal: 'System' > 'Routing' > 'Call flows' > Editor. Minor change to warning text of user dropdowns appending the user's name if the user has not been deleted.
• Internal: 'System' > 'History' > 'Call history'. Minor changes to the 'Limit' hint field and the warning text by the submission buttons to make it clear that the 'Limit' field is not the number of return summarised rows but the number of raw records that will be searched.

v1.73.0 | 2024-07-25

• Feature: (Beta) Call history 'Limit' option of 'Unlimited' has been promoted from alpha channel. It is recommended to only use this option often when specially needed. Using time period of greater than a month is not advised as browser may not be able to handle the quantity of records on larger systems.
• Internal: Call history default 'Limit' of '100' has been increased to '1000' which will improve the default UX for some users.
• Internal: Updated dependencies.

v1.72.1 | 2024-07-17

• Internal: Added new beta users.

v1.72.0 | 2024-07-11

• Feature: 'Devices' > 'Hardphones' > 'Prov.' column promoted from alpha to stable. Please note it may take a couple of days for data to become reliable in the portal as well need devices re-provision.
• Feature: 'Devices' > 'Hardphones' > 'Provisioned' column promoted from alpha to stable.
• Feature: 'Devices' > 'Hardphones' > 'Satus' column promoted from alpha to stable.
• Feature 'System' > 'Dashboard' > 'Map': Map will now shows pin for all locations once loaded and will auto-zoom to frame the locations. On hover-over the location name is shown.
• Feature: (Beta) Mobile application custom tab ('More info') > 'Search'. Feature promoted from alpha channel. Added a page to search the user's system for telephone numbers, extensions, user names and call flow names that can be dialled. The input box is responsive rending matches as you type. The top ten matches are shown regardless of how well they match, with the better matches appearing higher in the list. The quality of the top match(es) improve as your query size increases. The underlying algorithm slightly differs for number like queries vs name queries. Please note this is a server side search which is distinct from a basic client side filter as listed above.
• Bug: (Alpha) 'Devices' > 'Hardphones' > 'Status' column. Fixed a bug with incorrect status values when there was no registration state for a device.
• Bug: 'Users' > 'Telephony' The 'Voicemail' and 'Call forwarding' interaction warnings now 1) has a clarified the text under the 'Voicemail' section, 2) no longer incorrectly shows a warning when voicemail is off and call forward is on and 3) the call forward warning has corrected logic and is now only display when set to 'Busy' and voicemail is set to 'Always'.
• Internal: 'Devices' > ... > 'Reg.' column now changed from unknown registration state (pending icon) to a not registered state after a couple of minutes. The time allows for data stream of registrations and their device resolution to stabilise.
• Bug 'Routing' > 'Trunks'. Fixed a bug introduced in v1.42.0 (2023-05-04) whereby saving a trunk would not save the trunk password field if the user had changed the password field and the SIP Authentication state was previously saved as enabled.
• Bug 'System' > 'Dashboard' > 'Map': Fixed issues with the map not rendering.
• Bug 'System' > 'Location' > 'Map': Fixed the error 'Latitude/Longitude is empty, google map will not function'
• Bug 'System' > 'Location' > 'Map': Improved the robustness of latitude or longitude not being set.
• Bug 'System' > 'Location' > 'Map': Improved the robustness of geo-fence not being set.
• Bug 'System' > 'Location' > 'Map': Fixed a number of warnings and errors in the logs relating to the map widget.
• Bug (Alpha) 'System' > 'Location' > 'Map': Fixed an issue with map not working in developer mode
• Internal: (Alpha) 'Devices' > 'Hardphones' > 'Provisioned' columns. Reworked tooltip to just show the date time value.
• Internal: (Alpha) 'Devices' > 'Hardphones'. The 'Reg.', and 'Prov.' columns no longer display any icon for unallocated devices. Previously an 'Undefined state' and 'Unprovisioned' icons were shown.
• Internal 'System' > 'Dashboard' > 'Map': Set a new default map zoom level.
• Internal 'System' > 'Dashboard' > 'Map': Updated the map component.

v1.71.0 | 2024-06-20

• Feature: Yealink phonebooks now support up to three telephone numbers per contact. A user contact will have the extension as the first number and the primary telephone number as the second number.
• Feature: Mobile application custom tab ('More info') > 'Users'. Added call forward state column. User's may click themselves to change the tri-state button. Beta user's are allowed to change any user. Please note this option will not be enabled if the user does not have a call forwarding number set.
• Feature: Mobile application custom tab ('More info') > 'Users'. Added voicemail state column. User's may click themselves to change the tri-state button. Beta user's are allowed to change any user.
• Feature: Mobile application custom tab ('More info') > 'Users'. Added do not dial column. User's may click themselves to change their state. Beta user's are allowed to change any user.
• Feature: Mobile application custom tab ('More info') > 'Call flows'. Added basic 'name' filter/sort top row if more than five rows.
• Feature: Mobile application custom tab ('More info') > 'Queue' > 'Members'. Added basic 'name' filter/sort top row if more than five rows.
• Feature: Mobile application custom tab ('More info') > 'Queue agents'. Added basic 'name' filter/sort top row if more than five rows.
• Feature: Mobile application custom tab ('More info') > 'Users'. Added basic 'name' filter/sort top row if more than five rows.
• Feature: Mobile application custom tab ('More info') > 'Voicemail'. Added basic 'name' filter top row if more than five rows.
• Feature: (Alpha) Mobile application custom tab ('More info') > 'Search'. Added a page to search the user's system for telephone numbers, extensions, user names and call flow names that can be dialled. The input box is responsive rending matches as you type. The top ten matches are shown regardless of how well they matches, with the better matches appearing higher in the list. The quality of the top match(es) improve as your query size increases. The underlying algorithm slightly differs for number like queries vs name queries. Please note this is a server side search which is distinct from a basic client side filter as listed above.
• Bug: Time schedules 2026 NSW Public Holidays; Easter Saturday, Easter Sunday, Easter Monday, and King's Birthday were the incorrect dates. Please note this was a client side rending issue and the backend data is correct and require no further action.
• Bug: (Alpha) Corrected trunk/gateway codec from 'OPUS' to 'opus'.
• Bug: (Alpha) Corrected trunk/gateway codec from 'Speex' to 'speex'.
• Bug: Mobile application custom tab ('More info') > 'Queue' page would error out if a queue name was unable to be retrieved.
• Bug: Mobile application custom tab ('More info') > 'Call flow'. Fixed a minor issue with whitespace around warnings and errors.
• Bug: Mobile application custom tab ('More info') > 'Call flow'. Fixed a minor issue with whitespace around names.
• Bug: Mobile application custom tab ('More info') > 'User'. Fixed a minor issue with whitespace around names.
• Bug: The 'Users' list page may have been showing an outdated value for call forward number, call forward state and voicemail state. This page should now be pulling from current data. Elsewhere, was and still is showing the current values; 'User > Status' page, 'User > Telephony' page and 'Mobile application custom tab ('More info') > Status' page.
• Bug: Fixed a number of issues related to inherited fields on User when creating or updating the System, Location or User entities.
• Bug: (Alpha). In the section 'User' > 'Telephony' > 'Audio', the fields for 'Enter message', 'Ringback tone' and 'Hold music' will now be deleted when the page is saved. Previously the clearing the field did not remove the audio file and would still be there after page was refreshed.
• Internal: (Alpha) Trunk/gateway codec have a new documentation on valid codec names.
• Internal: Updated time schedules to include 2025 New Zealand Regional Anniversary Public Holidays.
• Internal: Updated time schedule source URL for NSW due to their page address changing.
• Internal: Fixed backend error handler for Mobile application custom tab ('More info').
• Internal: Mobile application custom tab ('More info') > 'Queue' > 'Members'. Improved wording of tooltips.
• Internal: Mobile application custom tab ('More info') > 'Queue agents'. Improved wording of tooltips.
• Internal: Mobile application custom tab ('More info'). Made synchronisation icon to be left aligned, as per the name columns, instead of centre aligned.
• Internal: Mobile application custom tab ('More info'). Decreased table row padding to be more compact and make the row content appear vertically aligned with table horizontal rules.
• Internal: Mobile application custom tab ('More info'). Changed the table horizontal rules to make them less prominent compared to row content.
• Internal: Mobile application custom tab ('More info') > 'Call flows'. Changed the styling of number, extension and call buttons.
• Internal: Mobile application custom tab ('More info') > 'Users'. Changed the styling of the call button.
• Internal: Mobile application custom tab ('More info') > 'System short codes'. Changed the styling of the call button.
• Internal: (Beta) 'Components > Directories > Directory > Contacts > User > Address' table now only allows up to two items. This is a soft limit to improve the user experience.
• Internal: 'Components > Directories > Directory > Contacts > User > Emails' table now only allows up to two items. This is a soft limit to improve the user experience.
• Internal: 'Components > Directories > Directory > Contacts > User > Telephone numbers' table now only allows up to two items. This is a soft limit to improve the user experience.
• Internal: (Beta) 'Users > General > Address' table now only allows up to two items. This is a soft limit to improve the user experience.
• Internal: 'Users > General > Notification emails' table now only allows up to two items. This is a soft limit to improve the user experience.
• Internal: 'Users > General > Telephone numbers' table now only allows up to two items. This is a soft limit to improve the user experience.
• Internal: 'Components > Directories > Directory > Contacts > User > Telephone numbers' Modified the context-sensitive warning to indicate that Yealink devices only show three telephone numbers respectively, per contact in their phonebooks.
• Internal: 'Users > General > Telephone numbers' Modified a context-sensitive warning to indicate that Yealink devices only show two telephone numbers respectively, per contact in their phonebooks. The first number in the contact is the user's extension number.
• Internal: Updated dependencies.

v1.70.1 | 2024-06-04

• Feature (Alpha) Bulk resave all call flow metadata. The purpose of this feature is to force the synchronisation of call flow metadata for the 'Mobile application custom tab' for pre-existing call flows. Notable this including direct to user numbers whose metadata needs to be synchronised in order to be removed from the list.
• Bug: The 'Components > Queue agents' table, 'Status' column now correctly sorts fully and partially logged in members correctly.
• Bug: Mobile application custom tab ('More info') 'Queue agents' pages will now show a synchronisation warning icon rather than the text None when the application is unable to get the user's display name. Updating the user's name in the portal will resolve this issue which occurs on older existing user's.
• Bug: Call flow metadata (i.e., name) was being overridden with empty data on a call flow replace (callflow editor)specifically for the mobile application custom tab ('More info') 'Call flows' page. This resulted in call flow names rendering as the synchronisation warning icon. This scenario will no longer occur but call flow metadata will need to be resaved in order to take effect for existing call flows.
• Bug: Mobile application custom tab ('More info') 'Call flows' page will no longer list direct to user call flows.
• Bug: Mobile application custom tab ('More info') 'Queue agents' pages row that are intentionally readonly would appear not disabled after modifying another row.

v1.70.0 | 2024-05-30

• Feature Portal web application has had a number of features promoted from beta to stable release channel:
  • Added the 'State' column to the 'Components > Queue' table.
  • Added the 'Login' column to the 'Components > Queue' table.
  • Added the '%' (Login percentage) column to the 'Components > Queue' table.
  • Added the (View members) column to the 'Components > Queue' table.
  • Added the 'Queue members' table that can be accessed via the 'Components > Queue' table. Changing member state is only available if the user has at least beta permissions (does not need to be in beta mode).
  • Added the 'Components > Queue agents' table. Editable if the user has at least beta permissions. Changing member state is only available if the user has at least beta permissions (does not need to be in beta mode).
  • Added the 'Users > Status' > Queue skills (per queue login's)
  • 'System short codes' > *72 agent login
  • 'System short codes' > *73 agent logout
• Feature Mobile application custom tab ('More info') has had a number of features promoted from beta to stable release channel:
  • Added the 'Status' > Queue skills (per queue login's) to the mobile application custom tab ('More info'). Entries show under 'Agent login' only if the user is a member of a queue(s).
  • Added the 'Call flows' page to the mobile application custom tab ('More info'). This is a list of call flows. Each flow will have dialable buttons for the telephone numbers if any, extension numbers if any and the direct dial button. Please note that rows with a sync error icon instead of a name can be fixed by updating the call flow metadata (not the editable flow) needs to be updated. This issue will apply to call flow created before v1.8.0 (2021-02-09) and metadata has not been updated since. A warning icon on the right hand side indicates the call flow has not been created or failed generation.
  • Added the 'Queues' page to the mobile application custom tab ('More info'). Furthermore, this entry is conditional on the system having at least one queue.
  • Added the 'Queue members' page to the mobile application custom tab ('More info'). Changing member state is only available if the user has at least beta permissions or if it's your only user's state. Furthermore, this entry is conditional on the system having at least one queue.
  • Added the 'Queue agents' page to the mobile application custom tab ('More info'). Changing member state is only available if the user has at least beta permissions or if it's your only user's state.
  • Added the 'Users' page to the mobile application custom tab ('More info').
  • 'System short codes' > *72 agent login.
  • 'System short codes' > *73 agent logout.
• Feature: System short codes *72 agent login and *73 agent logout has been promoted from beta to stable release channel.
• Bug: (Alpha) Fixed the decimal place formatting of the '%' (Login percentage) column in the 'Components > Queue' table. Percentage values are now rounded to nearest whole number.
• Bug: (Beta) Device dropdown protocol option was not colourising the beta option TLS.
• Bug: Updating a user no longer duplicates the users name in the page's title.
• Bug: (Beta) Users status skills, in the portal, are now alphabetically sorted rather than being sorted by their underlying identifier.
• Bug: Fixed an issue where a user has no display name, first name or last name would cause the user to not have a name on certain features. I.e., new queue visibility features these agents would not have any displayed name for the given agent. This fix will apply to any users created or updated from this point forward. Queue agents that currently do not have a displayed name need to be updated via the portal which will force a recalculation fo the queue agent name.
• Internal: 'Components > Directories > Directory > Contacts > User > Address' section has been moved from stable to beta in order to simplify the stable user experience.
• Internal: 'Components > Directories > Directory > Contacts > User > Organisation' section has been moved from stable to beta in order to simplify the stable user experience.
• Internal: 'Components > Directories > Directory > Contacts > User > Telephone numbers > Type' option 'Main' has moved from 'stable' to 'alpha' in order to simplify the stable user experience.
• Internal: 'Components > Directories > Directory > Contacts > User > Telephone numbers > Type' options 'Fax (Work)', 'Fax (Home)', 'Pager' and 'Custom' has moved from 'stable' to 'alpha' in order to simplify the stable user experience.
• Internal: 'Components > Directories > Directory > Contacts > User > Telephone numbers' Added a context-sensitive warning to indicate that Yealink and Polycom devices only display one telephone number per contact in their phonebooks.
• Internal: 'Users > General > Address' section has been moved from stable to beta in order to simplify the stable user experience.
• Internal: 'Users > General > Organisation' section has been moved from stable to beta in order to simplify the stable user experience.
• Internal: 'Users > General > Telephone numbers > Type' option 'Main' has moved from 'stable' to 'alpha' in order to simplify the stable user experience.
• Internal: 'Users > General > Telephone numbers > Type' options 'Fax (Work)', 'Fax (Home)', 'Pager' and 'Custom' has moved from 'stable' to 'alpha' in order to simplify the stable user experience.
• Internal: 'Components > Directories > Directory > Contacts > User > Telephone number'
• Internal: 'Users > General > Telephone numbers' Added a context-sensitive warning to indicate that Yealink and Polycom devices do not show any telephone numbers in their phonebooks.
• Internal: (Beta) The location skill queue feature has been from Beta to Alpha. Nobody is using the feature and as such is just needlessly complication the call flow editor user experience.
• Internal: (Beta) The location skill on the user status page on both the portal and mobile application custom tab ('More info') has been moved into alpha in line with the feature release state change.
• Internal: (Beta) The 'Queues' page in the mobile application custom tab ('More info') is now conditional on the system having at least one queue.
• Internal: (Beta) The 'Queue members' page to the mobile application custom tab ('More info') is now conditional on the system having at least one queue.
• Internal (Alpha) Improved the performance of audio file list query.
• Internal (Alpha) Improved the performance of call flow list query.
• Internal (Alpha) Improved the performance of extension list query.
• Internal (Alpha) Improved the performance of queue agent's list query.
• Internal (Alpha) Improved the performance of queue list query.
• Internal (Alpha) Improved the performance of schedule list query.
• Internal (Alpha) Improved the performance of telephone number list query.
• Internal (Alpha) Improved the performance of user list query.

v1.69.0 | 2024-05-16

• Feature: (Alpha) Added the 'Call flows' page to the mobile application custom tab ('More info'). This is a list of call flows. Each flow will have dialable buttons for the telephone numbers if any, extension numbers if any and the direct dial button. Please note that rows with a sync error icon instead of a name can be fixed by updating the call flow metadata (not the editable flow) needs to be updated. This issue will apply to call flow created before v1.8.0 (2021-02-09) and metadata has not been updated since. A warning icon on the right hand side indicates the call flow has not been created or failed generation.
• Feature: (Alpha) Added the 'Queues' page to the mobile application custom tab ('More info').
• Feature: (Alpha) Added the 'Queue members' page to the mobile application custom tab ('More info'). Changing member state is only available if the user has at least beta permissions or if it's your only user's state.
• Feature: (Alpha) Added the 'Queue agents' page to the mobile application custom tab ('More info'). Changing member state is only available if the user has at least beta permissions or if it's your only user's state.
• Feature: (Alpha) Added the 'Users' page to the mobile application custom tab ('More info').
• Feature: (Alpha) Added the 'State' column to the 'Components > Queue' table.
• Feature: (Alpha) Added the 'Login' column to the 'Components > Queue' table.
• Feature: (Alpha) Added the '%' (Login percentage) column to the 'Components > Queue' table.
• Feature: (Alpha) Added the (View members) column to the 'Components > Queue' table.
• Feature: (Alpha) Added the 'Queue members' table that can be accessed via the 'Components > Queue' table. Changing member state is only available if the user has at least beta permissions (does not need to be in beta mode).
• Feature: (Alpha) Added the 'Components > Queue agents' table. Editable if the user has at least beta permissions. Changing member state is only available if the user has at least beta permissions (does not need to be in beta mode).
• Bug: Call history search from page 'Download' button feature, introduced in v1.63.0, had date time columns in UTC. This will now return a timezone aware string in systems local time. The 'detail' download button available in the Beta channel was unaffected by this issue.
• Bug: Improved the customer/location/user logic to fix known inheritance issues.
• Bug: Call flows entry labels ('Call from _ label enters here.') when copied will now create a new internal identifier to ensure uniqueness from other entry labels. Previously by copy and pasting the block and then renaming it would have created two unique blocks with unique names but using the same identifier. This caused the call flow writing logic to silent fail as the two paths cannot have the same identity. Please note as a reminder labels are a advanced feature and care must be taken when creating loops.
• Bug: Call flows now have additional check on entry labels ('Call from _ label enters here.') to ensure unique identification issue by showing a block warning for 'Duplicate label identifier' in the call flow editor to prevent saving such flows. Please note this is distinct from 'Duplicate label' warning.'
• Internal: Call flows no longer shows label exit ('Got to _ label') in the left hand menu if the entry label is invalid. This change is to try and prevent a user from creating an exit label while their competing entry nodes.
• Internal: Call flows label exit ('Go to _ label') will update it's name to indicate that the entry labels ('Call from _ label enters here.') needs to refreshed when a duplicate entry label is deleted. This has been done to try to prevent user confusion if the call flow labels are already in a bad state.
• Internal: (Beta) Minor optimisation to page queries and processing that will no longer request alpha information if not displayed.
• Internal: Security fixes.

v1.68.1 | 2024-04-18

• Internal: Package discrepancy meant v1.68.0 would not build, requiring a new version number.

v1.68.0 | 2024-04-18

• Feature: Added the 'Protocol' option when creating a softphone.
• Feature: Added the 'Protocol' option when updating a softphone.
• Bug: Call flow voicemail to email block email validation has been improved. Each email is now more intensively checked to try and prevent users from using email addresses that are incorrect.
• Bug: Yealink models now provisioned with a configured local SIP port to workaround an issue with some models when a single user has two devices on the same network.
• Internal: Changed application upgrade check to every 15 minutes.
• Internal: Added a dismissible snackbar notification when an upgrade is underway in order to better communicate to the user the page is soon to be reloaded.
• Internal: Prevent parallel application upgrades from occurring.
• Internal: (Alpha) Settings a developer button to simulate an upgrade to aid in improved upgrade UX.
• Internal: Tables with SIP registrations columns now show as a warning when a user has at least one hardphone device using the same 'Contact ID'. This may take a few minutes for all rows to switch from a successful registration into this new warning state. Previously both devices got folded into a single row without any visible warning. Please note that this situation has been observed where a single user has two hardphones of the same model on the same public IP address. In this state one device was functional and another was non-functional. Changing one of the devices to use a different SIP transport protocols was used a interim workaround but that should no longer be needed with Yealink port fix in this release.
• Internal: Updated global public holiday time schedules from the specified official resources to include 2025/2026/2027 dates where available.
• Internal: Minor change to global New Zealand public holiday time schedules. I.e., 'Auckland public holidays' has been renamed to 'NZ & Auckland public holidays'. As per description or by viewing the dates this the 'New Zealand public holidays' and the regional anniversary dates. Users have been observed to be creating time schedules with 'New Zealand public holidays' and 'Auckland public holidays' with the former being redundant. This change will hopeful make this clearer to end users.
• Internal: The 'Tasmania public holidays' has all future occurrences of 'Easter Tuesday' removed. Furthermore, a new time schedule 'Tasmania public holidays (Public Service)' has been created which includes 'Tasmania public holidays' and 'Easter Tuesday' dates.
• Internal: The customer 'Devices' menu has been reordered. The 'SIP devices' (I.e., All devices) entry has move down one to be after 'Softphones' to be the last row.

v1.67.0 | 2024-03-21

• Feature: Added the 'Location' column to the 'Devices > Custom devices' table.
• Feature: Added the 'Location' column to the 'Devices > Hardphones' table.
• Feature: Added the 'Location' column to the 'Devices > SIP Devices' table.
• Feature: Added the 'Location' column to the 'Devices > Softphones' table.
• Feature: Added the 'Protocol' column to the 'Devices > Custom devices' table.
• Feature: Added the 'Protocol' column to the 'Devices > SIP Devices' table.
• Feature: Added the 'Protocol' column to the 'Devices > Softphones' table.
• Feature: (Beta) Added a 'SIP registration' count box to the system dashboard. Please note this is realtime field that currently update every 15 seconds and may take a few minutes until all current registrations are counted.
• Feature: Call history added the 'Extended' preset which contain additional columns than the 'Basic' preset. Currently, the only addition is the 'Ring Duration' column in table view.
• Feature: (Beta) Call history 'Name' and 'Number' filters have been promoted from Alpha to Beta channel.
• Feature: (Alpha) Call history 'Limit' option of 'Unlimited'. This option is only available for download due to browser rendering performance limitations.
• Bug: Fixed a minor sorting issues with the 'Protocol' column on the 'Devices > Hardphones' table when the registered value was not same as the provisioning.
• Bug Queue maximum agent wrap up time if specified as zero specifically was not being respected. Current queues are being set to 30 seconds agent wrap-up.
• Bug Users agent wrap up time is currently defaults to zero and only modifiable in the beta channel. This current default behaviour means users have a no wrapup time for a queue by default. This is because the actual wrapup time is calculated as the minimum of the queue's maximum wrapup time and the agents wrap time. To address this default behaviour quirk, all new users or updated users will have a behaviour change. When the agent wrapup time when is not set, the default, or is explicitly set to zero the agents' wrapup time will be ignored and only the queue wrapup time will be used.
• Bug User agent wrap up time can no longer be set to zero. There a couple of permutation which will results in unexpected behaviour. Not setting the user agent wrapup, i.e., leaving the field blank will produce the desired intent.
• Internal: Updated the user wrapup time documentation.
• Internal: The feature added in v1.63.0 of 'Call history table view pages now have export actions in the FAB (Fast Action Button) menu. These return data based on the visible values.' has been demoted from stable to the alpha channel. User's typically want to download of the processed data from the call history search form not the export of what you can see on table screen. By demoting this feature to alpha it should reduce confusion by forcing users to use the feature they are probably looking for.
• Internal: Call history search form field 'Version' has been demoted from stable to alpha. This was demoted only because currently no choices can be made, so by hiding it simplifies the user experience.
• Internal: (Alpha) Call history 'Limit' option of '1000000' has been removed as the query will fail to complete.
• Internal: A number of call history columns summarisation function have been modified. Instead of taking the value of the first leg, the summary leg, now the first leg with a non-null value is used. Typically, this means no changes but improves the summarisation of fields where the value is null in the summary leg. I.e., In some multi-leg calls the 'call_ring_duration' is null in the summary leg but non-null in a subsequent leg.
  • call_connect_duration
  • call_progress_duration
  • call_ring_duration
  • call_total_duration
  • callee_media_duration
  • callee_rtp_packets_lost
  • callee_rtp_packets_received
  • callee_rtp_packets_total
  • caller_rtp_packets_lost
  • caller_rtp_packets_received
  • caller_rtp_packets_total
  • carrier_call_media_started_after
  • carrier_call_progress_duration
  • carrier_call_ring_duration
  • carrier_callee_media_duration
  • carrier_callee_rtp_packets_lost
  • carrier_callee_rtp_packets_received
  • carrier_callee_rtp_packets_total
  • carrier_caller_media_duration
  • carrier_caller_presented_name
  • carrier_caller_rtp_packets_lost
  • carrier_caller_rtp_packets_received
  • carrier_caller_rtp_packets_total
  • carrier_connect_duration
  • carrier_duration
  • carrier_progress_time
  • connect_duration
  • duration
  • ms_duration
  • progress_time
  • setup_time

v1.66.0 | 2024-03-07

• Feature: Call history 'Preset' is now also conditional based on the call direction. As such fewer columns are shown and some reordering in order to make the view more useful for given query.
• Feature: Call history 'Preset' value 'Basic' has different columns in the downloaded file compared to the view table. The view table has the additional columns consolidated into hover over of shown columns whereas in exported tabular format these need to be explicit columns.
• Feature: (Alpha) Implemented the gantt chart page for the 'Visualise record' column on the call history table.
• Bug: Call history snackbar, "Query exceeded limit size." was not showing correctly on transition form call history form to table view for the sumary records table.
• Bug: Call history snackbar, "Query exceeded limit size." now displays when transitioning from rgw call history form to table view. Previously this would only show if the table page was navigated to directly.
• Bug: Call history snackbar, "Query exceeded limit size." now display son the form page when doing a file download.
• Bug: Call history. Call information popup now hides the 'Quality' section, 'Callee' subsection and 'Caller' subsection when the information is not available.
• • Bug: Call history results table now only displays the snackbar, "Query exceeded limit size." once instead of re-displaying after ever data enrichment update.
• Bug: Call history table could fail to render the cell when a time schedule's name was not resolved but call flow name was resolved.
• Bug: Call history table hides the 'Callee' icon when 'Answered by' icon is the same and there is no text the icon is removed to simplify the UX. However, the icon tooltip was still showing and that has now been removed as well.
• Bug: Call history summary record now uses the location as the last non-null location rather the first non-null location.
• Bug: Call history summary records were not correctly ignoring non-null values resulting in summary records with missing information (I.e., 'Callee location' field being blank.
• Bug: Call history downloads may have been downloading multiple times despite being clicked once under certain conditions.
• Bug: Call history downloads may have been downloaded a file that had not been finished all it's data enrichment steps under certain conditions.
• Bug: Call history table may not have been fulled enriched when loading from form resulting in missing data under certain conditions.
• Bug: Call history table 'Caller' column incorrectly enriching and hyperlinking PSTN entries. I.e., previously a user with caller identity the same as call flow entry point would have a hyperlink to the call flow.
• Bug: Call history table enrichment may not have been treating call flow entities as user and thus showing the wrong icon.
• Bug: Call history table column 'Caller' now resolves to the callee name when the callee number is missing (i.e., call flow entity routing).
• Bug: Call history table a specific type of uncommon outbound call was being marked as an inbound as well as incorrect callee information.
• Bug: Caller history 'Caller' and 'Callee' in specific circumstances were blank rather than showing the user's name.
• Bug: Caller history 'Caller Type' and 'Callee Type' in specific circumstances were showing a question mark rather the than showing the user icon.
• Bug: Caller history 'Type' columns was not rendering some feature code types.
• Bug: (Beta) Call history preset 'All' has been broken since last version, v1.65.0, due to not correctly handling the new column 'call_total_duration'.
• Bug: (Alpha) Call history 'Carrier callee' column was not rendering correctly.
• Bug: (Alpha) Call history 'Carrier caller' column was not rendering correctly.
• Internal: Call history detail view can be navigated directly by URL which was not previously not implemented.
• Internal: (Alpha) Call history gantt chart view can be navigated directly by URL which was not previously not implemented.
• Internal: (Alpha) Call history default table for a given records now has a FAB (Fast Action Button) to go directly to the gantt chart visualisation.
• Internal: Call history 'View detail' and 'View details' columns have been merged into one column. If the record has only one leg the button now directly links to viewing the details of that leg rather than going to list of legs with just one row.
• Internal: Call history. The enrichment of call history results is throttled to once per second in order to prevent excess recalculation upon parallel jobs finishing in close succession.
• Internal: Call history 'Download (Detail)' and 'View Table (Detail)' buttons have been demoted to Beta channel. This has been done to simplify the user experience as this is typically not what users actually need.
• Internal: Call history direction 'Any' has been moved from stable to beta channel in order to simplify the user experience.
• Internal: Call history direction 'Inbound & Outbound' has been moved from stable to beta channel in order to simplify the user experience.
• Internal: Call history default direction is now 'Inbound only' instead of 'Any'.
• Internal: Call history preset 'Raw' has been moved from stable to beta channel in order to simplify the user experience.
• Internal: Call history downloads now format to their precision (i.e., nearest second rather than previous formatted millisecond resolution).
• Internal: The default hold audio files, '[Hold Audio]' and '[Hold Audio Tone]' were made quieter (scaled to be amplitude of -12 dB).
• Internal: Call history table cell call information popup, fields 'Ring' and 'Connected' durations will only be display if not zero.
• Internal: Call history logic involving 'setup_time' has been replaced with 'call_ring_duration'. These columns the have same values so not observable changes will occur.
• Internal: Call history logic involving 'duration' has been replaced with 'call_connect_duration'. These columns have the same values so not observable changes will occur.
• Internal: The following call history columns have been moved from the 'beta' to the 'stable' channel to simplify the user experience:
  • call_connect_duration
  • call_ring_duration
• Internal: The following call history columns have been moved from the 'beta' to the 'alpha' channel to simplify the user experience:
  • carrier_bye
  • carrier_bye_text
  • carrier_call_answered_at
  • carrier_call_connect_duration
  • carrier_call_ended_at
  • carrier_call_media_started_after
  • carrier_call_progress_duration
  • carrier_call_ring_duration
  • carrier_call_started_at
  • carrier_calldate
  • carrier_callee
  • carrier_callee_media_duration
  • carrier_callee_mos_average
  • carrier_callee_mos_average_mult10
  • carrier_callee_mos_health
  • carrier_callee_rtp_average_jitter
  • carrier_callee_rtp_average_jitter_mult10
  • carrier_callee_rtp_codec
  • carrier_callee_rtp_codec_name
  • carrier_callee_rtp_max_jitter
  • carrier_callee_rtp_packet_duration
  • carrier_callee_rtp_packet_loss
  • carrier_callee_rtp_packets_lost
  • carrier_callee_rtp_packets_received
  • carrier_callee_rtp_packets_total
  • carrier_callee_rtp_quality
  • carrier_callend
  • carrier_caller
  • carrier_caller_media_duration
  • carrier_caller_mos_average
  • carrier_caller_mos_average_mult10
  • carrier_caller_mos_health
  • carrier_caller_presented_name
  • carrier_caller_rtp_average_jitter
  • carrier_caller_rtp_average_jitter_mult10
  • carrier_caller_rtp_codec
  • carrier_caller_rtp_codec_name
  • carrier_caller_rtp_max_jitter
  • carrier_caller_rtp_packet_duration
  • carrier_caller_rtp_packet_loss
  • carrier_caller_rtp_packets_lost
  • carrier_caller_rtp_packets_received
  • carrier_caller_rtp_packets_total
  • carrier_caller_rtp_quality
  • carrier_connect_duration
  • carrier_duration
  • carrier_first_rtp_time
  • carrier_last_sip_response_code
  • carrier_last_sip_response_text
  • carrier_progress_time
  • carrier_sip_callid
  • carrier_sip_last_response_id
  • carrier_who_hanged
• Internal: The following call history columns have been moved from the 'stable' to the 'alpha' channel to simplify the user experience:
  • callee_customer_name
  • callee_ddi_customer_name
  • callee_ddi_location_name
  • callee_gateway_name
  • callee_trunk_name
  • callee_trunk_owner_customer_name
  • callee_trunk_owner_reseller_name
  • caller_customer_name
  • caller_ddi_customer_name
  • caller_ddi_location_name
  • caller_gateway_name
  • caller_trunk_name
  • caller_trunk_owner_customer_name
  • caller_trunk_owner_reseller_name
  • caller_gateway_name
  • caller_trunk_name
  • caller_trunk_owner_customer_name
  • caller_trunk_owner_reseller_name
  • duration
  • setup_time

v1.65.0 | 2024-02-26

• Feature: (Alpha) Call history search form has a new 'Number' input. This will filter queries on number and extension columns for all legs of the call. C.f. 'Filter' that only applies a filter on the summary record.
• Feature: (Alpha) Call history search form has a new 'Name' input. This will filter queries on 'callee name', 'caller name' and 'answered by name' columns for all legs of the call. C.f. 'Filter' that only applies a filter on the summary record.
• Bug: Call history search was returning incomplete summary records when filtering to a direction other than 'Any'. In these permutations the summary records would only have there first leg when 'View details'. Columns values that relied on those leg details would be missing from the summary view.
• Bug: Call history search was returning incomplete summary records when filtering on 'Entity', specially, 'Extension', 'Location' and 'User' options. In these permutations the summary records would only have there first leg when 'View details'. Columns values that relied on those leg details would be missing from the summary view. Furthermore, this changes the search logic so search matches on any leg of the call as opposed to just on the first record.
• Bug: Call history search for Entity dropdown for a user was not enriching the data correctly.
• Bug: Call history search 'Filter' input field should not have been visible when 'Preset' was the 'Raw' value.
• Internal: Call history 'Limit' field has clarified warning for how it interacts with record filtering.
• Internal: (Beta) Call history 'Limit' field now has a warning when more than 1000 records is to be queried. It is known to have performance limitation in some clients just due to shear quantity of records and amount of complex processing required.
• Internal: (Alpha) Call history legacy button was incorrectly colourised as a beta feature.

v1.64.2 | 2024-02-23

• Internal: Release v1.64.2 is v1.64.1, just the version string was incorrect in the release process.

v1.64.1 | 2024-02-23

• Bug: Customer users, i.e., users with administration permission to log in to the portal, have been unable to login since v1.64.0 release last night. The login redirection to their default landing page was incorrectly. The incorrect page was not authorised so the user would be booted back to the login page. These user's could still login if they were navigating to a specific page which they were authorised to view. This fix should resolve this login redirection issue. Support users and reseller users were unaffected by this issue as they have different landing page redirection logic.

v1.64.0 | 2024-02-22

• Bug: Users without a profile image now have an account icon as a fallback instead of empty white box.
• Bug: Users without a profile image no longer have blank space at the top of the account drop down menu.
• Bug: User's account name is now shown as their authentication name instead of their authentication nickname.
• Bug: Hunt group member timeout and overall timeout durations are no longer allowed to 1-14 seconds. A value of 0 is treated specially in both cases. To enforce this and to keep the UX simply only multiples of 15 s can be set. Setting the agent timeout too low will cause the call to move to the next agent before the call starts physical ring, due to device delay and or network latency. Please ensure you configure a timeout suitable for all devices in uses. Please note call flows fields with value not divisible by 15 s will be rounded in the user interface and thus enforced on the next save.
• Bug: Queue's agent timeout and queue fallback timeout durations has been increased from 1 s to 15 s. Setting the agent timeout too low will cause the call to move to the next agent before the call starts physical ring, due to device delay and or network latency. Please ensure you configure a timeout suitable for all devices in uses. Please note these call flows fields with values between 1-14 seconds will be rendered as 15 s in the user interface and thus enforced on the next save.
• Internal: Increased the default agent timeout in queue's from 10 s to 15 s.
• Internal: Added six new warnings for call flow list entry to cover the hunt group and queue changes in this release.
• Internal General maintenance on the client authorisation.
• Internal The /logout page now redirects automatically to the /login page.
• Internal The /login page now redirects automatically to authorisation service.
• Internal The frontend client may ask for login less often after improving the client authentication handling.

v1.63.2 | 2024-02-13

• Bug: A regression was introduced in v1.63.0, where adding a softphone to a user the operation would actually succeed but display an error message to user and thus not update the device list without a manual page refresh.

v1.63.1 | 2024-02-08

• Bug: Voicemails messages that were deleted may not have being fully deleted. The actual voicemail audio file was being deleted but not the voicemail metadata. This lead to the situation where the voicemail would appear in the user interface but an error would occur when you tried to listen or download the file. Voicemail metadata should now be deleted as part of voicemail delete operations. All voicemails messages that were partially deleted have been cleaned up.

v1.63.0 | 2024-02-08

• Feature: Call history search from page now as a new 'Download' button that returns the internal post-processed data but before further view processing.
• Feature: Call history table view pages now have export actions in the FAB (Fast Action Button) menu. These return data based on the visible values.
• Bug: Call history CSV and TSV downloads were not respecting the 'Preset'/'Columns' fields. Now these downloads shall respect the form input instead of returning all columns.
• Bug: Call history table had numerous incorrect alpha and beta background colours for columns.
• Bug: Call history search form was incorrectly un-disabling some buttons after a downloading with the 'Raw' preset.

v1.62.0 | 2024-01-25

• Feature: Promoted the new 'Call history' tables changes from the beta to stable channel. There is still a number of issues and improvements to be made but the features is already an improvement over the current stable feature.
• Feature: User's have a new 'Routing' page. This is a table of all the sources where a calls to a user may come from.
• Feature: (Beta) Call history: The search form now has a filter input that can be used to filter the resulting table. Please note the full data set is still returned to the client but is just displaying a subsection.
• Bug: Queue configuration of 'prefix the caller id' is now fixed.
• Bug: Call history has improved handling of queue calls.
• Bug: Call history has improved handling of anonymous calls.
• Internal: (Beta) Call history: Improved call type icon and tooltip enrichment for some system short codes. Some system short codes are not reporting useful information currently.
• Internal: (Beta) Call history: The 'Caller location' and 'Callee location' values are now populated for records to internal telephone number or extension.

v1.61.0 | 2023-12-13

• Internal: (Beta) Call history: List of summary records was incorrectly calculation durations for complex calls.
• Internal: (Beta) Call history columns 'Caller', 'Callee' and 'Answered by' have improved call flow resolution.
• Internal: (Beta) Call history columns 'Type' has been completed reworked to handle new data.
• Internal: (Beta) Call history columns 'Answered by' now shows information about why a call ended when not answered.
• Internal: (Beta) Call history: Changed the basic preset column set.
• Internal: (Beta) Call history: List of summary records no longer shows leg specific columns. These columns are still shown when you go into the 'View details' table view.
• Internal: (Beta) Call history: Improved the robustness of records date time sorting.
• Internal: Call history added a new Step column for 'View details' table view that shows a useful duration metric for getting approximate time spent in each leg. Since legs can overlap the Duration column is not as useful for understand the call flow. However currently this Step value may become misleading in more complex calls such as attended transfers.
• Internal: (Beta) Call history added a new Caller, Callee and Answered by have improved telephone number, extension and audio file enrichment and linking.
• Internal: Call history: Removed a number of CDR's where queues are trying to ring agents from stable view as they are not very useful.
• Internal: (Beta) Call history: Improved call type icon and tooltip enrichment to support inbound, outbound and internal calls instead of just inbound.

v1.60.0 | 2023-12-11

• Feature: (Beta) Call history limit now has 10,000 record option is available.
• Feature: (Alpha) Call history limit now has 10,000 record option is no longer disabled.
• Feature: (Alpha) Call history limit now has 100,000 record option is no longer disabled.
• Feature: (Alpha) Call history limit now has 1,000,000 record option. This option is disabled.
• Feature: (Beta) Call history limit when exceed will now show a toast warning indicating the user the displayed records and not complete subset of the given time period. Only applies to Beta pages.
• Bug: (Beta) Call history detail records were missing date entries.
• Bug: (Alpha) System dashboard call counts are now based on summary records rather the detail records. I.e., on the entire set of call legs rather than counting all individual call legs.
• Bug: (Beta) Call legs were not being sorted correctly.
• Internal: Dismissible notifications are not longer automatically dismissed. No current uses of the feature were found so it shouldn't be a functional change.
• Internal: Call history Caller name column data source has been changed ("caller_name"). Old value alpha flagged off as Caller name (Legacy) ("caller_customer_user_display_name").
• Internal: Call history Callee name column data source has been changed ("callee_name"). Old value alpha flagged off as Callee name (Legacy) ("callee_customer_user_display_name").
• Internal: Call history tables now sort on the Time header by default rather than the Time Answer column.
• Internal: Call history Time Start column data source has been changed ("call_ended_at"). Old value alpha flagged off as Time Start (Legacy) ("call_end").
• Internal: Call historyTime End column data source has been changed ("call_started_at"). Old value alpha flagged off as Time End (Legacy) ("call_start").
• Internal: Call history Date column is now based on new Time Start column.
• Internal: (Beta) Call history Leg number has been demoted to alpha as it give no useful information.
• Internal: (Beta) Call history Callee Type column reworked.
• Internal: (Beta) Call history Caller Type column reworked.
• Internal: Call history Callee name removed from the alpha channel. Linked to user where applicable.
• Internal: Call history Caller name removed from the alpha channel. Linked to user where applicable.
• Internal: Call history Callee extension removed from the alpha channel.
• Internal: Call history Caller extension removed from the alpha channel.
• Internal: Call history Callee number removed from the alpha channel.
• Internal: Call history Caller number removed from the alpha channel.
• Internal: Call history Call state removed from the alpha channel.
• Internal: Call history Call state renamed as State.
• Internal: Call history Time columns contains the start date time as well as hover over of other events and durations. This column is intended for compact representations of the time columns.
• Internal: (Beta) Changed the basic preset column set.
• Internal: Call history added a new Call information column.
• Internal: Call history added a new Caller column.
• Internal: Call history added a new Callee column.
• Internal: Call history added a new Answered by column.
• Internal: On the user's 'Status' page renamed 'PBX DND' to 'Global DND'.

v1.59.1 | 2023-11-30

• Bug: Call history was not correctly matching user's configured with the SIP identity generation method, "'x' prefix".
• Bug: Button configuration was not correctly rendering the Grandstream CXP2160 buttons.
• Bug: Button configuration was incorrectly rendering the Grandstream buttons since devices are configured without the first account button.
• Internal: Button configuration was not showing the decorative dialpad in devices with limited number of buttons.

v1.59.0 | 2023-11-30

• Feature: Mobile application custom tab ('More info'): Promoted feature to stable for all users with the softphone application. There is potentially an issues with iOS devices not rendering the audio element on the voicemail page.
• Feature: Queues are promoted to stable. A known issue is the configuration to 'prefix the caller id' with a string currently does not work.
• Feature: Huntgroup list page promoted from beta to stable.
• Feature: IVR list page promoted from beta to stable.
• Feature: Queue list page promoted from beta to stable.
• Feature: System dashboard Huntgroup, IVR and Queue counts promoted from beta to stable.
• Feature: Added Grandstream device user agent support. As such the 'Device' > 'Hardphones' list page will now show Grandstream 'Make', 'Model' and 'Version'. Support has been added for provisioning GXP1405, GXP2110, and GXP2160 devices, with support for more devices in the future.
• Feature: Added the Grandstream device models; GXP1405, GXP2110 and GXP2160 to the device 'Button configuration' page 'Device model' dropdown.
• Feature: Audio file list page now has a new column to view audio file media, metadata and usage.
• Feature: (Beta) Call history has had a number of iterations and now much more accurately collates records. There is known issues with anonymous inbound calling not being correctly collated.
• Feature: (Alpha) Mobile application custom tab ('More info') can now be simulated from the user's device page. Intended use is for developer testing as it duplicates functionality in other user tabs.
• Bug: A number of old users were unable to access; the portals 'User' > 'Status' page, the portals 'User' > 'Voicemail page and Mobile application custom tab ('More info'). Previous you had to update the user to fix this. We have applied the upgrade for all affected users and thus allow access to these recent features.
• Bug: The 'Too many devices...' or 'Too many users...' call flow block warnings was showing the incorrect number of 12 instead of 20. Please note alpha limits are not accurately reflected in the warning.
• Bug: (Beta) On the 'Queue' list page, the 'Modified' column is now populated.
• Bug: Directories of the 'BLF List' type will now display a warning where you add a user entry when the maximum size of 50 entries has been reached. Please note the more entries in a BLF list the more it will affects a device performance.
• Internal: (Beta) The 'Warning: Call flow replacement' now conditionally informs the user about per queue agent loging behaviour upon save.
• Internal: (Beta) Mobile application custom tab ('More info'): MacOS voicemail download is now no longer alpha flagged.
• Internal: Changes to backend means that status information in the portal and Mobile application custom tab ('More info') may be up to five minutes out of date. Most circumstances the backend requests should be real time. This backend optimisation will enable improve response times, most notable on systems with large number of users and heavy usage.
• Internal: (Beta) Mobile application custom tab ('More info'): Fix to local time zone offset.
• Internal: (Beta) Mobile application custom tab ('More info'): Fixed a bug in user authentication which will improve performance.
• Internal: (Beta) Mobile application custom tab ('More info'): Modified the application behaviour so that automatically refreshed pages, being status and voicemail pages, when in the background they will not automatically refresh causing unnecessary server load. Please note iOS clients have been observed to not appear to refresh reliably.
• Internal: (Beta) Mobile application custom tab ('More info'): Please note the voicemails media playback may not be visible on iOS due to an bug. We suspect this may be bug in older Safari versions but we have not yet confirmed this theory. If true then since Apple only provides feature support for one year this bug is most likely not able to be fixed.

v1.58.1 | 2023-11-16

• Internal: Added new beta users.

v1.58.0 | 2023-11-16

• Bug: (Beta) Mobile application custom tab ('More info'): Voicemail files were guaranteed to stop playback sometime in the first 60 seconds every time the file was played. Firstly the prevalence of this issue has been considerably reduced so now playback will only stop sometime within 60 seconds after receiving a new voicemail message. This fix has a positive side effect decreases the amount of page refresh and decreases the amount of network traffic. Secondly we have made it so that the offending operation will not occur while the audio file is being played, preventing the bug introduced by the fix. A side effect of the later fix is that if an audio file is paused it will block the page from being refreshed rather than resetting the user's state.
• Internal: (Beta) Mobile application custom tab ('More info'): Added per device client sessions rather than per user session.
• Internal: (Beta) Mobile application custom tab ('More info'): Voicemail dates and time are now localised. Localisation is based on local device settings.
• Internal: (Beta) Mobile application custom tab ('More info'): Voicemail Dates are now relative to local device time
• Internal: (Beta) Mobile application custom tab ('More info'): Voicemail files when played or download are now marked as have been read. Please note this will not update immediately in the UI.
• Internal: (Beta) Mobile application custom tab ('More info'): Optimised status page to decrease the amount of page refresh and decreases the amount of network traffic.
• Internal: (Beta) Mobile application custom tab ('More info'): Optimised voicemail file streaming.
• Internal: (Beta) Mobile application custom tab ('More info'): Added client side voicemail file caching via the 'Last-Modified' and 'Etag' headers.
• Internal: (Beta) Mobile application custom tab ('More info'): Voicemail file API support HEAD request methods.
• Internal: (Beta) Mobile application custom tab ('More info'): Voicemail file API supports 'Range' and 'If-Range' header requests.
• Internal: (Beta) Mobile application custom tab ('More info'): Downloaded voicemail files have improved file metadata.
• Internal: (Beta) Mobile application custom tab ('More info'): 'Status' > 'Voicemail input' is disabled unless the user is a PBX star code administrator.
• Internal: (Alpha) Mobile application custom tab ('More info'): 'Status' > 'Night forwarding' input is disabled unless the user is a PBX star code administrator.
• Internal: (Beta) Mobile application custom tab ('More info'): Changed theme colour to be more consistent with the rest of the application
• Internal: (Beta) Mobile application custom tab ('More info'): 'Voicemail' table had a complete design overhaul to improve mobile user experience.
• Internal: (Beta) Mobile application custom tab ('More info'): 'System Short Codes' table had a complete design overhaul to improve mobile user experience.
• Internal: (Beta) Mobile application custom tab ('More info'): 'System Short Codes' changed hyperlinks into buttons to improve the user experience.
• Internal: (Beta) Mobile application custom tab ('More info'): 'System Short Codes''System Short Codes' had a few icons not rendering as the correct icon and causing layout issues on some platforms.
• Internal: (Beta) Mobile application custom tab ('More info'): 'Status' > 'Agent login' skills is now editable.
• Internal: (Beta) Mobile application custom tab ('More info'): 'Status' > 'Agent login' skills text is now the display name rather than the identifier.
• Internal: (Beta) Mobile application custom tab ('More info'): Please note the state of the values may lag behind actual state by up to one minute.
• Internal: (Beta) Mobile application custom tab ('More info'): Please note authorisation changes and 'Agent login' skills added or removed skills may take up to ten minutes before changes are reflected in the UI. A manual refresh will only immediately fix some items.
• Internal: Added new beta users.

v1.57.0 | 2023-11-06

• Feature: (Alpha) Added user SIP identity generation method, "'x' prefix", to system create form.
• Feature: (Alpha) Added user SIP identity generation method, "'x' prefix" to system update form.
• Feature: (Alpha) Added user SIP identity generation method, "'x' prefix" to location create form.
• Feature: (Alpha) Added user SIP identity generation method, "'x' prefix" to user telephony update form.
• Feature: (Alpha) Added user SIP identity generation method, "'x' prefix" to user telephony update form.

v1.56.0 | 2023-11-02

• Feature: Major overhaul of the mobile application custom tab ('More info'). The application contains a menu, status page, voicemail page and 'optimised' system short code page. If a user is not an alpha or beta authorised user they will be redirected to the 'public' system short code web page. Please note there is some platform differences, being Android, iOS and MacOS users cannot download audio files which is limitation of the applications file permissions. The iOS application does not have the voicemail page, but is under investigation. Apriori to this release there is a number of known issues.
• Internal: Added a new beta user.

v1.55.2 | 2023-10-27

• Bug: On the user's telephony page the users call forward number was not be read correctly in some cases. This resulting in the call forwarding state being set to disable since there was not number detected upon saving the user.
• Bug: In the new user status page, added in v1.55.0, changing a user's call forwarding state to always would not work if the call forwarding number was last saved in the user telephone page and was saved as busy. This feature was.
• Bug: In the new user status page, added in v1.55.0, the call forward number field was failing to send requests to the server. This was occurring in semi-random manner depending on how the page loaded. Improved the robustness of the call forward number input field.
• Bug: In the new user status page, added in v1.55.0, the call forward state will mark 'BNA' and 'Busy' as disabled radio inputs if the call forward number is not set.
• Bug: In the new user status page, added in v1.55.0, the dynamic description of how calls route now handles the case where call forward is enabled but no call forward number is set.
• Internal: On the user's telephony page the users call forward number when cleared no longer forces the call forward state to be 'Off'.
• Internal: On the user's telephony page the users call forward number if not set will no longer forces the call forward state to be 'Off'. This state is invalid but we no longer trying to automatically change it.
• Internal: On the user's telephony page the users call forward and voicemail field warnings have been updated to handle the changes in logic.

v1.55.1 | 2023-10-24

• Bug: Since v1.55.0 the location user list was showing additional rows that had mostly blank cells. This regression has been fixed.
• Internal: Additional user rows errors are now restricted to alpha and beta users. This was done just to prevent overloading stable users with unnecessary information.

v1.55.0 | 2023-10-19

• Feature: Promoted from beta channel. User list page has a new DND column that accurately reflects current user state. The current column ignores all device changes. Clicking on the cell goes to the new user status page.

• Feature: Promoted from beta channel. User list page has a new call forward column that accurately reflects current user state. The current column ignores all device changes. Clicking on the cell goes to the new user status page.

• Feature: Promoted from beta channel. User list page has a new voicemail column that accurately reflects current user state. The current column ignores all device changes. Clicking on the cell goes to the new voicemail message list page.

• Feature: Promoted from beta channel. Added user status page. This page data accurately reflects current user state. States include:

  • (Alpha) Night forwarding state.
  • Do no dial state.
  • Call forwarding state: Off, busy/no answer, always on.
  • Call forwarding number.
  • Voicemail state: Off, busy/no answer, always on.
  • Agent login master state.
  • (Beta) Agent logins per queue state.

  Setting a value will cause all states to be disable while being set and then the data will be refreshed once the operation is complete. The data will not automatically refresh in real time and the page need to be manually refreshed if the state has changed since the page was loaded.

• Feature: Promoted from beta channel. Added user private voicemail message list page. Individual voicemail messages can be marked as read/unread, deleted, listened to and downloading. Due to the intended usage listening or downloading the message will not automatically change the read/unread status of the message. The data will not automatically refresh in real time and the page need to be manually refreshed if the state has changed since the page was loaded.

• Feature: Promoted from beta channel. Shared voicemail box list page.

• Feature: Promoted from beta channel. Shared voicemail message list page. Individual voicemail messages can be marked as read/unread, deleted, listened to and downloading. Due to the intended usage listening or downloading the message will not automatically change the read/unread status of the message. The data will not automatically refresh in real time and the page need to be manually refreshed if the state has changed since the page was loaded.

• Bug: (Beta) User voicemail message playback/download would fail on user's with legacy user voicemail boxes due to an authorisation issue. Applied a fix to make both legacy and current user voicemail boxes still work.

• Internal: (Beta) Improved the grammar of the block's tooltip.

v1.54.2 | 2023-10-06

• Bug: (Alpha) Added missing IVR type value 'dialable'. Column added in v1.54.0.
• Bug: (Alpha) Added missing IVR type value 'did'. Column added in v1.54.0.
• Bug: (Alpha) Fixed up incorrect error message when audio file was not defined in the PBX. Feature added in v1.54.0.
• Bug: (Alpha) Fixed up incorrect error message when IVR was not defined in the PBX. Feature added in v1.54.0.
• Bug: (Alpha) System telephone phone number status column added in v1.54.0, would fail to load when data that was unable to be fully resolved was returned.
• Bug: (Alpha) System telephone phone number status column added in v1.54.0, remove errors on two row related to number mismatch dues to the '+' prefix and consolidates as one row error.
• Bug: (Alpha) System telephone phone number status column added in v1.54.0, added a new error for mismatched telephone numbers with the PBX.
• Bug: (Alpha) Call flow status column improvements added in v1.54.0, will now show 'User direct' as valid instead of unknown when they exist in the PBX.
• Bug: System dashboard was incorrectly showing the 'Hunt group' card in the stable channel when it should be only visible in the beta channel.
• Bug: System dashboard was incorrectly showing the 'IVR' card in the stable channel when it should be only visible in the beta channel.

v1.54.1 | 2023-10-05

• Bug: User list filtering functionality stopped functioning due to new columns introduced in v1.54.0. This occurred for all the time for stable users and for beta/alpha users only when backend service is not reachable.

v1.54.0 | 2023-10-05

• Feature: (Beta) User list page has a new DND column that accurately reflects current user state. The current column ignores all device changes. Clicking on the cell goes to the new user status page.

• Feature: (Beta) User list page has a new call forward column that accurately reflects current user state. The current column ignores all device changes. Clicking on the cell goes to the new user status page.

• Feature: (Beta) User list page has a new voicemail column that accurately reflects current user state. The current column ignores all device changes. Clicking on the cell goes to the new voicemail message list page.

• Feature: (Beta) Added user status page. This page data accurately reflects current user state. States include:

  • (Alpha) Night forwarding state.
  • Do no dial state.
  • Call forwarding state: Off, busy/no answer, always on.
  • Call forwarding number.
  • Voicemail state: Off, busy/no answer, always on.
  • Agent login master state.
  • Agent logins per queue state.

  Setting a value will cause all states to be disable while being set and then the data will be refreshed once the operation is complete. The data will not automatically refresh in real time and the page need to be manually refreshed if the state has changed since the page was loaded.

• Feature: (Beta) Added user private voicemail message list page. Individual voicemail messages can be marked as read/unread, deleted, listened to and downloading. Due to the intended usage listening or downloading the message will not automatically change the read/unread status of the message. The data will not automatically refresh in real time and the page need to be manually refreshed if the state has changed since the page was loaded.

• Feature: (Beta) Voicemail box page has a new message columns. Clicking on the cell goes to the new shared voicemail message list page.

• Feature: (Beta) Shared voicemail message list page. Individual voicemail messages can be marked as read/unread, deleted, listened to and downloading. Due to the intended usage listening or downloading the message will not automatically change the read/unread status of the message. The data will not automatically refresh in real time and the page need to be manually refreshed if the state has changed since the page was loaded.

• Feature: Renamed the system 'Voicemail box' list page in the left hand menu to 'Shared Voicemail'.

• Bug: System dashboard was incorrectly showing the 'Queues' card in the stable channel when it should be only visible in the beta channel.

• Bug: System dashboard was incorrectly showing the 'Voicemail box' card in the stable channel when it should be only visible in the beta channel.

• Bug: Extension list table was not correctly sorting on extension number. It now sorts by total length then numeric value rather than just by numeric value.

• Bug: The status column on various tables was not being sorted in correct order. The old order was 'error', 'valid', 'warning' and then 'undefined'. The new order is 'error', 'warning', 'valid' and then 'undefined'.

• Bug: (Beta) Voicemail boxes list has the incorrect hyperlink value for the 'Number' column.

• Internal: (Beta) User update operations will no longer override user's; do not dial, call forwarding or voicemail state, so long as the state has not changed since the page is loaded. Previously the value was overridden with the state the portal was last configured with, disregarding state set by the user.

• Internal: Improved the title of 'User edit' pages to be more informative.

• Feature: (Alpha) Audio file list 'Status' column now shows as an error if the call flow does not exist in the PBX.

• Feature: (Alpha) Call flow list 'Status' column now shows as an error if the call flow does not exist in the PBX.

• Feature: (Alpha) Extension list 'Status' column now shows as valid if extension number exist in the PBX and an error if they do not.

• Feature: (Alpha) Hunt group list has a new column, 'Status'.

• Feature: (Alpha) Hunt group list has a new column, 'Type'.

• Feature: (Alpha) Hunt group list has additional rows for hunt groups only defined in the PBX.

• Feature: (Alpha) Extension list now shows PBX only internal extensions.

• Feature: (Alpha) IVR list has a new column, 'Status'.

• Feature: (Alpha) IVR list has a new column, 'Type'.

• Feature: (Alpha) IVR list has additional rows for IVR's only defined in the PBX.

• Feature: (Alpha) Queue list has a new column, 'Status'.

• Feature: (Alpha) Queue list has a new column, 'Type'.

• Feature: (Alpha) Queue list has additional rows for queues only defined in the PBX.

• Feature: (Alpha) System telephone number list 'Status' column now shows as valid if telephone number exists in the PBX and an error if they do not.

• Feature: (Alpha) System user list 'Status' column now shows as valid if user exists in the PBX and an error if they do not.

• Feature: (Alpha) System voicemail box list has a new column, 'Status'.

• Feature: (Alpha) System voicemail box list has additional rows for voicemail boxes only defined in the PBX. I.e., explicit private voicemail boxes.

v1.53.0 | 2023-09-21

• Feature: Added the call flow 'Usage' column to the call flow list page. This column is a count of the number of places where the call flow is currently accessed from. Clicking on the count pops up a dialog that lists the places where the call flow is used from with items hyperlinking to where it is configured from where applicable.
• Feature: Added a new call flow list page warning where a call flow that has no entry points (I.e., no telephone number, extension number or inter-call flow forwarding).
• Bug: Improved the API error message when attempting to create or update a trunk with credentials already in use.
• Bug: Improved the API error message when attempting to create a telephone number that is already in use.
• Bug: Improved the API error message when attempting to create a hardphone device with a MAC address already in use.
• Bug: Improved the API error messages when attempting to create or update a users login with an email address already in use.
• Bug: Improved the API error messages when attempting to creating or updating extension number.

v1.52.0 | 2023-09-07

• Feature: Added the audio files 'Usage' column to the audio file list page. This column is a count of the number of places where the audio files is currently configured to be used. Clicking on the count pops up a dialog that lists the places where the file is used with items hyperlinking to where it is configured from.
• Feature: The following system short codes are promoted from beta to stable channel:
  • *60 - Disable all call forwarding
  • *61 - Enable always call forwarding
  • *62 - Enable busy call forwarding
  • *92 - Enable always voicemail forwarding
  • *93 - Enable busy voicemail forwarding
• Bug: SIP identity method change now correctly applies users inherited fields on change instead of clearing. The affected fields include: caller identity, local dial prefix, timezone and location. The fix has already been applied systems previously updated.
• Bug: On user update if the username changes, be that from SIP identity method change or extension renumber, all call flow references to that user are now automatically updated. Previously call flow blocks to a user did not updated to the identity. The fix has already been apply to systems previously updated.
• Bug: Call flows updated from now on will handle telephone number entry points slightly differently under the hood. This should resolve an issue whereby blind transferring from hunt groups would fail if it was an external call that went direct to hunt group and not via a time schedule, IVR or audio blocks)
• Internal Disabled the device level 'Call Forward' and 'Do Not Disturb' configuration on all Polycom and Yealink devices. Note: These features still exist but should always be configured only at PBX level via system short codes, device buttons configured by the portal or via the portal user interface directly.
• Internal: Improved internal cleanup operations for some URL resources.
• Internal: Updated dependencies.

v1.51.2 | 2023-08-29

• Bug: (Pre-release) Corrected v1.51.1 implementation.

v1.51.1 | 2023-08-29

• Bug: Since 2023-06-01 (v1.43.0) call flows can no longer have voicemail box number in the one thousand range (1000-1999). Numbers in this range are now reserved as they are automatically assigned to user's voicemail boxes. An existing voicemail box number with a number in this range will continue to function. Creating or updating a call flow with voicemail box number in this range is not guaranteed and as such a new voicemail box number validation rule has been added to prevent conflicts.

v1.51.0 | 2023-08-24

• Feature: Promoted from alpha: Added call flow block that sends calls to an existing user's voicemail box. Please note that users created prior to 2023-06-01 (v1.43.0) must have voicemail disabled on the user then enabled. This action will clear the user's voicemail box messages and audio files in ordered to upgrade the user's voicemail box required to support this feature. Furthermore, the call flow must be re-saved afterward in order for the new voicemail box to be connected. New users will automatically support the new voicemail box and require no special action.

• Feature: (Beta) Add the 'Unformatted' columns to both telephone number page and trunk number pages. This column is un-formatted number and is thus useful in diagnosing incorrectly uploaded numbers that are normalised in the existing 'Number' columns formatting. I.e., numbers saved with a + prefix vs those without.

• Feature: Promoted the 'Every day between' call flow time schedule block to stable usage. This rule could not be previously created in a single time rule otherwise.

• Feature: After a user is deleted the user's inbound number-user mapping shall be automatically deleted.

• Feature: (Beta) System level music on hold is promoted from alpha. Current systems will require all users to be update for this to take effect. The service team may manually request a change if this is to onerous a task.

• Feature: (Beta) User level music on hold music is promoted from alpha.

• Feature: Schedule view pages now have a back button that when clicked returns the user to the previous schedule list page.

• Feature: (Beta) When switching between release channels the user will need to agree to the risk of using experimental features.

• Feature: (Alpha) Added alpha release channel status icon to the top bar.

• Feature: (Beta) Added beta release channel status icon to the top bar.

• Feature: Added the experimental column to the call flow list page.

• Feature: Call flow editor save actions now have confirmation dialog. The content of the dialog is conditional on the features used.

• Feature: (Beta) Call flow editor save actions now have confirmation dialog with explicit typed confirmation requirement.

• Feature: (Alpha) Call flow editor has a saved with renewal button that, delete the call flow, creates a new call flow and then updates with deleted call flow data. This operation has a number of caveats and is only intended for alpha users.

• Feature: Time schedules list tables now have a 'Source' column for the URL of the source reference. Previously this was part of the description field, visible on hover over of the call flows name where applicable.

• Bug: On loading up the user edit page for an invalid user the page will redirect back to the user list page. Previously the page would partially load for some pages making it appear as if user exists and be editable.

• Bug: On the telephone number list, in the 'Inbound' column, user type would sometimes show as valid hyperlinks when the user was deleted, depending on which HTTP queries returned first. This inconsistency had been removed.

• Bug: Call flows with very specific description string have been not editable since v1.41.0.

• Bug: Bulk import of telephone number mappings would display an unclear error message when the number was not found. Now the snack bar will shows the numbers where there was no an exact telephone match in the system.

• Bug: Saving the call flow editor could result in a backend failing to create the call flow due to a complex interaction with previous call flows. The frequency of this issue was proportional to the number call flows on a system. The root cause of has been fixed to prevent reoccurrence and existing data with this issue has been repaired.

• Bug: (Beta) Regression in call history processing due to backend changes to headers in v1.47.0 that resulted in some Beta columns not getting populated with data.

• Internal: (Beta) Call history columns CSV headers caller_type and callee_type have been renamed to caller_type_display and callee_type_display respectively.

• Internal: (Beta) Call history has the following new columns:

  • Answered extension
  • Answered name
  • Answered number
  • Answered type
  • Call state
  • Callee description
  • Callee extension
  • Callee name
  • Callee number
  • Callee type
  • Caller description
  • Caller extension
  • Caller name
  • Caller number
  • Caller type

• Internal: On larger tables there is a delay between data being loaded to page and the data being rendered to the screen. We've adjusted the page loading spinner to keep displaying across most of this duration.

• Internal: Form validation of extension numbers is less permissive, disallowing numbers where Australia or New Zealand dialplan numbers will take precedence. Broader restrictions were initially added in v1.18.0 and v1.47.0 but subsequently removed in v1.23.1 and v1.47.2 respectively as users found them to restrictive.

• Internal: Call flow validation of extension numbers is less permissive, disallowing numbers where Australia or New Zealand dialplan numbers will take precedence. Broader restrictions were initially added in v1.18.0 and v1.47.0 but subsequently removed in v1.23.1 and v1.47.2 respectively as users found them to restrictive.

• Internal: Updated global time schedule data:

  • Removed New South Whales 'Bank holiday' dates.
  • Corrected New Zealand public holiday captialisation of 'ANZAC day' to be 'Anzac day'.
  • Added 2024 Australia public holidays dates.
  • Added 2025 Australia public holidays dates.
  • Added 2026 Australia public holidays dates.
  • Added 2024 New South Whales public holidays dates.
  • Added 2024 Queensland public holidays dates.
  • Added 2024 South Australia public holidays dates.
  • Added 2025 South Australia public holidays dates.
  • Added 2024 Tasmania public holidays dates.
  • Added 2025 Tasmania public holidays dates.
  • Added 2024 Victoria public holidays dates.
  • Added 2025 Victoria public holidays dates.
  • Added 2024 Western Australia public holidays dates.
  • Added 2025 Western Australia public holidays dates.
  • Added 2024 Australian Capital Territory public holidays dates.
  • Added 2025 Australian Capital Territory public holidays dates.
  • Added 2026 Australian Capital Territory public holidays dates.
  • Added 2024 Northern Territory public holidays dates.

v1.50.0 | 2023-08-10

• Feature: (Alpha) Changing the location's the SIP identity method will now apply the change to all user's that are set to inherit if their location is also set to inherit.
• Feature: (Alpha) Changing the location's the SIP identity method will now apply the change to all user's that are set to inherit.
• Bug: (Alpha) Reset incorrectly set SIP identity method on user's back to inherit value.
• Internal: Optimisation for API query.
• Internal: Optimisation for API mutations.

v1.49.1 | 2023-08-04

• Bug: Restore functionality of the 'Email softphone instructions' on the user's device list page. This was a regression in v1.49.0 due to the 'Optimisation for device list API query' change.

v1.49.0 | 2023-08-01

• Internal: Optimisation for call flow list API query.
• Internal: Optimisation for device list API query.
• Internal: Optimisation for location list API query.
• Internal: Optimisation for soft phone list API query.
• Internal: Optimisation for hard phone list API query.
• Internal: Optimisation for system list list API query.
• Internal: Optimisation for telephone list list API query.
• Internal: Optimisation for trunk list API query.
• Internal: Optimisation for user list API query.

v1.48.0 | 2023-07-29

• Internal: Refactor of portal's & API call flow loading strategy.

v1.47.2 | 2023-07-26

• Internal: Reverted change in v1.47.0: Form validation of extension numbers is less permissive, disallowing numbers to start with 1 and 9. These tighter restrictions were initially added in v1.18.0 but subsequently removed in v1.23.1.
• Internal: Reverted change in v1.47.0: Call flow validation of extension numbers is less permissive, disallowing numbers to start with 1 and 9. These tighter restrictions were initially added in v1.18.0 but subsequently removed in v1.23.1.

v1.47.1 | 2023-07-25

• Internal: Extra changelog entry added to v1.47.0.

v1.47.0 | 2023-07-25

• Feature: Added the 'Outbound' column to the location list.
• Feature: The call flow table can now be filtered on the 'Number', 'Extension' and 'Voicemail' column values.
• Feature: (Beta) Call history record viewer now includes the identifier in the title.
• Feature: When creating a number-user mapping call flow directly from the number-user mapping page there is now a checkbox to set the user's caller identity as well.
• Feature: Added the 'cli' column to set the user's caller identity in the bulk import of number-user mapping call flows.
• Feature: Added an action to set the user's caller identity directly as the inbound number in the telephone number page where applicable.
• Feature: (Alpha) Added an action to map a inbound number to an existing call flow in the telephone number page.
• Feature: (Alpha) Added an action to unmap a inbound number from an existing call flow in the telephone number page.
• Feature: Call flow telephone number drop downs are now formatted using international number format.
• Feature: Call flow telephone number entry block is now formatted using international number format.
• Feature: Added a publicly accessible system short code page at the URL https://admin.nextvoice.io/vsc
• Feature: Updated system export: Users v1.1.0. Adds the 'User caller identity' column to show users outbound caller identity number if explicitly set on the user.
• Bug: (Beta) Call history table page title has been fixed instead of incorrectly showing 'Call history: Search'.
• Bug: (Beta) Call history download would fail if the 'Preset' input was not 'Raw'. Added the handler for NDJSON formatter for post-processed downloads.
• Bug: (Beta) Call history downloads for CSV, OOXML, and TSV formats would be an empty file when there was not data. This is fixed to be a spreadsheet with only the header row.
• Bug: (Beta) Call history search form will now add all columns to columns chips input when transitioning from the 'Raw' preset to the 'Custom' preset. Previously this cleared the columns chips input.
• Bug: (Beta) Call history search form will now be invalid when preset is set to 'Custom' and no columns in the columns chips input.
• Bug: Auto complete input fields no longer blur (lose input focus) when custom values are allowed. I.e., a user's call forwarding number input field.
• Bug: Fixed the issue tooltip maximum width was no longer being respected and consequently causing tooltips to appear horizontally squashed.
• Bug: (Beta) Feature colourisation has not been display in cases where background colour is defined as part of that feature. The fix means that in most cases alpha/beta features are now displayed with their respective background colours.
• Bug: If user preferences to respect the system's dark mode is disabled the configuration will default to being disabled as opposed to previous behaviour of using the system's dark mode on initial load.
• Bug: (Beta) Fixed a call history download failing issues that has existed since the feature's creation in v1.37.0.
• Internal: Import validation of extension numbers is less permissive, disallowing number to start with 1 and 9. These tighter restrictions were initially added in v1.18.0 but subsequently removed in v1.23.1.
• Internal: Form validation of extension numbers is less permissive, disallowing numbers to start with 1 and 9. These tighter restrictions were initially added in v1.18.0 but subsequently removed in v1.23.1.
• Internal: Call flow validation of extension numbers is less permissive, disallowing numbers to start with 1 and 9. These tighter restrictions were initially added in v1.18.0 but subsequently removed in v1.23.1.
• Internal: Disabled dual-stack IPv4 and IPv6 support on Yealink devices, switching to IPv4-only; voice service is presently only IPv4, and some customer networks were found to be giving out unusable IPv6 settings, impacting service for those customers.

v1.46.0 | 2023-07-12

• Feature: Call history move call with direction type of internal from alpha to stable channel.
• Feature: (Beta) Call history form, all direction types has moved from alpha to beta.
• Feature: (Beta) Call history form, preset column has moved from alpha to beta.
• Feature: (Beta) Call history form, start time input has moved from alpha to beta.
• Feature: (Beta) Call history form, end time input has moved from alpha to beta.
• Feature: (Beta) Call history form, file type option Open Office XML workbook has moved from alpha to beta.
• Feature: (Beta) Call history form, file type option Newline Delimited JSON has moved from alpha to beta.
• Feature: (Beta) Call history form, file type option JSON has moved from alpha to beta.
• Feature: (Beta) Call history form, file type option YAML has moved from alpha to beta.
• Feature: (Beta) Call history table now has experimental call summary record table.
• Feature: (Beta) Call history table now has experimental call summary record detail table.
• Feature: (Beta) Call history table now has experimental call record detail viewer.
• Feature: (Alpha) Call history table preset 'basic' had a number of column removed and reshuffled to improve the default user experience.
• Feature: Call history table default columns has had a number of column removed and reshuffled to improve the default user experience.
• Feature: Call history raw table now have around 45 additional columns (≈ 175 total).
• Bug: Removed duplicate CDR records from table views. They will still be present in the file downloads.
• Internal: Hunt groups limit on users or devices has been increased to from 12 to 20.
• Internal: (Alpha) Hunt groups limit on users or devices has been increased to from 24 to 32.

v1.45.1 | 2023-07-04

• Internal: Minor optimisation to telephone number entry block in the call flow editor.

v1.45.0 | 2023-06-29

• Bug: Improved the user experience for pages where owner authorisation is rejected. Instead of pages show infinite loading they will now be routed to unauthorised page.
• Bug: Fixed an minor user interface issue where content in cards on the dashboard paged extending past the card width if the browser window was at specific widths.
• Internal: Improved page guard view rendering.
• Internal: The user's 'Division' field has been demoted from stable to alpha channel. This has been done in order to streamline the user experience.
• Internal: Major updates to underlying dependencies.

v1.44.1 | 2023-06-15

• Internal: Added the date to v1.44.0 changelog entry.

v1.44.0 | 2023-06-13

• Bug: Considerably improved server authorisation logic.
• Bug: (Beta) User with beta or alpha channel once marking themselves as stable channel now retain access to the 'Release channel' section of the settings page.
• Bug: (Beta) The 'Release channel' section of the settings page operations now reload the page after changing values. Reloading the page is required for some features to properly display immediately.

v1.43.0 | 2023-06-01

• Feature: Promoted from beta to stable channel: Added the number-user mapping page.
• Feature: Promoted from beta to stable channel: Added the ability to create a number-user mapping call flow directly from the number-user mapping page.
• Feature: Promoted from beta to stable channel: Added the ability to bulk import number-user mapping call flow directly from the number-user mapping page.
• Feature: Promoted from beta to stable channel: Added the ability to create a number-user mapping call flow directly from the telephone number page.
• Feature: Promoted from beta to stable channel: Added the ability to bulk import number-user mapping call flow directly from the telephone number page.
• Feature: Promoted from beta to stable channel: Added the ability to create a number-user mapping call flow directly from the applicable cell in the telephone number page.
• Feature: Promoted from beta to stable channel: Added the ability to delete a number-user mapping call flow directly from the applicable cell in the telephone number page.
• Feature: Promoted from beta to stable channel: User edit page now has the ability to view, delete and create mappings to direct inbound telephone numbers.
• Feature: (Alpha) Added call flow block that sends calls to an existing user's voicemail box. Please note that existing users must have voicemail disabled on the user then enabled. This action will clear the user's voicemail box messages and audio files in ordered to upgrade the user's voicemail box required to support this feature. Furthermore, the call flow must be re-saved afterward in order for the new voicemail box to be connected. New users will automatically support the new voicemail box and require no special action.
• Feature: (Alpha) Added call flow block for creating time conditional user in sequential hunt groups.
• Feature: (Alpha) Added call flow block for creating time conditional user group in sequential hunt groups.
• Feature: (Alpha) Added call flow block for creating user group in sequential hunt groups.
• Feature: (Alpha) Added call flow block for creating external member in sequential hunt groups.
• Feature: (Alpha) Added call flow block for creating time conditional external member in sequential hunt groups.
• Feature: (Alpha) Added call flow block for creating a call switch.
• Feature: (Alpha) Added call flow block for creating a call switch rule set.
• Feature: (Alpha) Added call flow block for creating a time conditional call switch rule set.
• Feature: (Alpha) Added call flow block for creating a time schedule call switch rule.
• Feature: (Alpha) Added call flow block for creating a callee match call switch rule.
• Feature: (Alpha) Added call flow block for creating a caller match call switch rule.
• Feature: (Alpha) Added call flow block for creating a SIP header match call switch rule.
• Feature: (Alpha) Added user SIP identity generation method to system create form.
• Feature: (Alpha) Added user SIP identity generation method to system update form.
• Feature: (Alpha) Added user SIP identity generation method to location create form.
• Feature: (Alpha) Added user SIP identity generation method to user telephony update form.
• Feature: (Alpha) Added user SIP identity generation method to user telephony update form.
• Feature: Added the 'Created' column to the call flow list table.
• Feature: Added the 'Modified' column to the call flow list table.
• Feature: Added the 'Modified' column to the system list table.
• Feature: Added the 'Created' column to the system telephone number list table.
• Feature: Added the 'Modified' column to the system telephone number list table.
• Feature: Added the 'Created' column to the user list table.
• Feature: Added the 'Modified' column to the user list table.
• Feature: Added the 'Created' column to the extension number list table.
• Feature: Added the 'Modified' column to the extension number list table.
• Feature: Added the 'Created' column to the location list table.
• Feature: Added the 'Modified' column to the location list table.
• Feature: Added the 'Created' column to the owner list table.
• Feature: Added the 'Modified' column to the owner list table.
• Feature: Added the 'Created' column to the owner telephone number list table.
• Feature: Added the 'Modified' column to the owner telephone number list table.
• Feature: Added the 'Created' column to the telephone number list table.
• Feature: Added the 'Modified' column to the telephone number list table.
• Feature: Added the 'Created' column to the owner user list table.
• Feature: Added the 'Modified' column to the owner user list table.
• Feature: (Beta) Added the 'Created' column to the hunt group list table.
• Feature: (Beta) Added the 'Modified' column to the hunt group list table.
• Feature: (Beta) Added the 'Created' column to the IVR list table.
• Feature: (Beta) Added the 'Modified' column to the IVR list table.
• Feature: (Beta) Added the 'Created' column to the queue list table.
• Feature: (Beta) Added the 'Modified' column to the queue list table.
• Feature: (Beta) Added the 'Created' column to the voicemail box list table.
• Feature: (Beta) Added the 'Modified' column to the voicemail box user list table.
• Feature: (Alpha) Added the 'Created' column to the support user list table.
• Feature: (Alpha) Added the 'Modified' column to the support user list table.
• Bug: (Beta) Fixed an issue with queue's whereby agents with too many skills would cause a calling outage. User's can now be a member of 64 queues/skills, up from previous 32. Exceeding this number of skills is now handled gracefully. If a user has more than 64 queues/skills they will be randomly removed as a member from queues/skills until they have 64 in total. As such it is strongly advised to limit the user's queue/skill membership so this threshold is surpassed.
• Bug: Location hyperlinks on the call flow list page, trunk list pages and telephone number list pages were broken and should now point correctly to the location page.
• Bug: Then regression of being unable to disable trunk authentication as noted in v1.42.0 has been fixed.
• Bug: The voicemail box numbers may once again be in the range 1000-9999 as noted in v1.42.0.
• Bug: Improved the wording in user invite emails and added a missing link to the portal in on variant.
• Bug: Renumber a user extension will now disable the renumber button until the submission request is complete.
• Internal: Add warnings to the user's telephone page to indicate when specific permutations of call forward and voicemail interactions will override each other.
• Internal: All new user's private voicemail boxes will not be cleared of messages and recordings when disabling voicemail on the user.
• Internal: All existing user's private voicemail boxes will not be cleared of messages and recordings when disabling voicemail on the user after a one-off manual re-enabling the voicemail feature on each user.
• Internal: Move the telephone numbers location column into alpha mode as it is currently not implemented.
• Internal: Added a new Beta users.
• Internal: Portal authorisation is now done case insensitively.

v1.42.1 | 2023-05-18

• Internal: Added a new Beta user.

v1.42.0 | 2023-05-04

• Feature: (Alpha) User settings has a toggles section.
• Feature: (Alpha) Added a user settings toggle to disable snack bars.
• Feature: Added a unique constraint on trunk registration on the 'Registrar URI' and 'Username' pair. This shall prevent end users from trying to create a second trunk with the same credentials as another trunk. Please note there is known regression when disabling trunk authentication that will be addressed in a future release.
• Bug: Voicemail box numbers may no longer be in the range 1000-9999. Potentially shared voicemail box numbers in this range may have failed to generate a valid call flow or a user may not have had a private voicemail box correctly created. This call flow warning is temporary and would be resolved in a future release.
• Bug The user's fields; 'Organisation', 'Division', 'Department' and 'Title' can now be cleared successfully on save.
• Bug The user's 'Adminstrator' permission can now be removed successfully on save.
• Internal: Simplified all user settings into a single page.
• Internal: Added device support for Yealink MAC range 249AD8000000 to 249AD8FFFFFF.

v1.41.0 | 2023-04-20

• Feature: Added the hunt group count to the system dashboard.
• Feature: Added the IVR count to the system dashboard.
• Feature: Added the queue count to the system dashboard.
• Feature: Added the voicemail box count to the system dashboard.
• Feature: Tables now accept the 'filter' URL parameter as an implicit 'AND' to visible filter input field.
• Feature: (Beta) Added the hunt group list page.
• Feature: (Beta) Added the IVR list page.
• Feature: (Beta) Added the queue list page.
• Feature: (Beta) Added the voicemail box list page.
• Feature: (Beta) Added the number-user mapping page.
• Feature: (Alpha) Added number-users mapping as non-editable call flows to call flow list page.
• Feature: (Beta) Added the ability to create a number-user mapping call flow directly from the number-user mapping page.
• Feature: (Beta) Added the ability to bulk import number-user mapping call flow directly from the number-user mapping page.
• Feature: Added number-users mapping to the telephone number list page.
• Feature: (Beta) Added the ability to create a number-user mapping call flow directly from the telephone number page.
• Feature: (Beta) Added the ability to bulk import number-user mapping call flow directly from the telephone number page.
• Feature: (Beta) Added the ability to create a number-user mapping call flow directly from the applicable cell in the telephone number page.
• Feature: (Beta) Added the ability to delete a number-user mapping call flow directly from the applicable cell in the telephone number page.
• Feature: (Beta) User edit page now has the ability to view, delete and create mappings to direct inbound telephone numbers.
• Bug: Telephone number table column headers for action buttons were not removed as per other tables in v1.37.0.
• Bug: Audio list table's default sort order was not correctly applied. This was accidentally changed in v1.37.0.
• Bug: Call flow list table's default sort order was not correctly applied. This was accidentally changed in v1.37.0.
• Bug: Owner list table's default sort order was not correctly applied. This was accidentally changed in v1.37.0.
• Bug: System list table's default sort order was not correctly applied. This was accidentally changed in v1.37.0.
• Bug: Telephone number table's default sort order was not correctly applied. This was accidentally changed in v1.37.0.
• Bug: Time schedule list table's default sort order was not correctly applied. This was accidentally changed in v1.37.0.
• Bug: User list table's default sort order was not correctly applied. This was accidentally changed in v1.37.0.
• Bug: Logging system was not correctly logging log level higher than the desired level. This only affected developer debugging ability. This was accidentally changed in v1.37.0.
• Bug: Imports done on the frontend side were not correctly handling dotted column names correctly.
• Bug: On the dashboard the spinner animation in counts now renders correctly
• Bug: Fixed a race condition resulting in the extension list page sometimes would fail to load.
• Bug: Fixed a race condition resulting in the extension count on the system dashboard page infinitely spinning.
• Bug: Fixed a bug where the left hand menu would add a new heading for every number added to a trunk until the page was refreshed.

v1.40.0 | 2023-04-04

• Bug: Corrected the date in the 'Good Friday' (2023-04-07) rule in the 'Australia public holidays' time schedule.
• Bug: Added 'Easter Sunday' (2023-04-09) rule to the 'Northern Territory public holidays' time schedule.

v1.39.0 | 2023-04-04

• Feature: (Alpha) Added the new personal voicemail busy transfer system short code (*991). The audio message played upon transfer is not yet configurable.
• Feature: (Alpha) Added the new personal voicemail not available transfer system short code (*992). The audio message played upon transfer is not yet configurable.
• Feature: Added directed call pickup system short code (*97xxyyyy).
• Bug: Telephone number table column headers for action buttons were not removed as per other tables in v1.37.0.
• Bug: Owner and system contacts icon are now consistently the same icon across the portal.
• Bug: (Beta) Restore feature channel row colourisation for 'System short code' page. This was accidentally removed in v1.37.0.
• Bug: (Beta) Restore 'Description' column text wrapping on the 'System short code' page. This was accidentally changed in v1.37.0.
• Internal: Decrease the amount of silence in call flows. Decreased the three second timeout down to one second for the following call flow entities: Audio (Text to speech), Audio (audio file), Time schedule, Hangup (alpha) and Goto blocks. This change will take affect for all new call flows and any call flow upon being re-saved.
• Internal: The voicemail pin code can now be four to six digits. Previously only a four digit pin was allowed.
• Internal: Improved the descriptions of call pickup system short codes.
• Internal: (Alpha) Reworded name of call pickup username system short code.
• Internal: Optimised the 'Create telephone numbers' operation to not overload the backend. This will decrease the effective duration of this operation and also prevent the portal becoming unresponsive for other users making changes concurrently.
• Internal: Optimised the 'Create telephone numbers' operation to be idempotent and more robust. I.e., Subsequent uploads of the previously uploaded data should be much quicker as only incomplete actions will be actioned.
• Internal: (Beta) Optimised the 'VadaXchange Buddy' CSV import operation to not overload the backend. This may increase the effective duration of this operation, be more robust and should prevent the portal becoming unresponsive for other users making changes concurrently. Please note, that the snack bar with the message 'Imported succeeded' should pop up for each data row uploaded.
• Internal: Telephone number table can now filter on text in the 'Inbound' column.
• Internal: Telephone number table can now filter on text in the 'Outbound' column. Please note that this supports the 'CONTAINS' operator and other operators will be incorrect when there is more than one outbound route.

v1.38.0 | 2023-03-23

• Feature: (Beta) Promote the export directory (tabular) type to the beta channel.
• Feature: (Beta) Promote the import directory (tabular) type to the beta channel.
• Bug: Custom devices table column headers for action buttons were not removed as per other tables in v1.37.0.
• Bug: Softphone table column header 'Reset' is visible again after it was accidentally removed in v1.37.0.
• Bug: (Alpha) Call history form would not filter down to the correct file types when the 'Raw' preset was selected.
• Bug: Email address with Unicode characters now explicitly error out instead of implicitly erroring out further downstream.
• Bug: Hide the audio list page edit column from stable and beta channels. This accidentally became visible dut to changes made in v1.37.0.
• Internal: Extension list no longer allows to delete a user's extension. Every user must always have one extension. The ability to delete extension is removed from all users.
• Internal: User extension edit page now shows an error if the user has no extension.
• Internal: User extension edit page now disallows the deletion of the last extension number.
• Internal: User extension UX has changed so you can renumber the user to a new extension number.
• Internal: (Alpha) User list now marks missing extension as an error rather than a warning.
• Internal: Renamed the left navigation title from 'Domain' to 'Navigation'.
• Internal: The navigation of the owner link now goes to the owner's system list rather than the system dashboard.
• Internal: (Beta) Import widget now displays the file type that can be imported.
• Internal: (Alpha) Removed an unnecessary warning 'NextVoice - Directory' section in the system importer page.
• Internal: (Beta) Directory export actions from the directory list now appends the directory title to the exported filename.

v1.37.1 | 2023-03-15

• Bug: Hardphone list edit dialog not no longer deletes hardphone associated to the user. This was a regression introduced in v1.37.0.

v1.37.0 | 2023-03-13

• Feature: Added user type and permissions information to the user menu, top right button.
• Feature: User list 'Call forward' column now shows the number even if the call forward is off.
• Feature: Trunk list 'Type' column was added that show if the trunk is a registered or non-registration based trunk.
• Feature: Telephone number list 'Delete' column has been added. Same functionality as trunk specific telephone number pages.
• Feature: Telephone number list 'Edit' column has been added. Same functionality as trunk specific telephone number pages.
• Feature: (Alpha) Telephone number list 'Trunk' column has been added.
• Feature: Promoted the time schedule viewer at the system level to stable.
• Feature: Added time schedule viewer at the support level.
• Feature: Added time schedule viewer at the owner level.
• Feature: (Alpha) Tables now have FAB's (Fast Action Button) to export the view of the table as CSV, JSON or XLSX files. Please note logo columns and button columns are excluded from the export as they are not useful data.
• Feature: (Alpha) Call history can now export as JSON, OOXML, YAML formats, via client side post-processing.
• Feature: (Alpha) Call history now has a 'Preset' dropdown to selected column presets. These presets apply to the downloaded file as well as the table view.
• Feature: Added the ability to create a user from the user list page.
• Feature: (Alpha) Directory export: v.1.1.1. Fixed a bug preventing per directory export functionality.
• Feature: (Alpha) Directory export: v.1.1.1. Fixed a bug that would cause the email custom name field to never be read.
• Feature: (Alpha) Added export directory (tabular) type.
• Feature: (Alpha) Added import directory type.
• Feature: (Alpha) Added import directory (tabular) type.
• Feature: The table view now has the browser back action as an item in the speed dial widget.
• Bug: Fixed a bug in the call flow 'External call to' block that was not filtering out numbers already in use.
• Bug: Fixed a theoretical bug whereby the application would initially load slower as it would check for updates before the application had stabilised.
• Bug: Call history 'DDI Location' text cell value was being display twice instead of just once.
• Bug: Speed dial button would invoke it's action two times instead of one when clicked.
• Bug: System trunk menu item was still visible when a system had telephone numbers allocated from a managed trunk. A regression from v1.32.0 refactoring.
• Bug: Fixed a few issues where the cache not being updating and thus showing stale data after a form submission.
• Bug: Fixed an issue with date parsing.
• Bug: Fixed an issue with input boxes have two asterisks to indicate a mandatory field instead of just one.
• Bug: Fixed an issue where the user could open a double confirmation box when the action is shown as disabled.
• Bug: Fixed an issue where the expansion panel error messages where not being correctly shown to the user.
• Bug: Moved the 'Directories' count on the system dashboard from stable to alpha channel. The count shown is the count of directories including those that are alpha flagged. By removing this count from the stable channel to prevent end user confusion.
• Bug: In VadaXchange imports the 'Email' column in the CSV files appears to sometimes have a value of 'no email' instead of being an empty string. Added handling to parse this special string value as having no email. Bug: VadaXchange imports now defaults device set to TCP instead of NAPTR which started causing issues due to default behaviour change in release v1.35.0.
• Bug: The 'View table' button on call history page would fail for non Blink browsers (i.e., Firefox) due to an issue with streaming handling. As such non Blink platforms shall not stream large CSV files and just wait until the entire file is downloaded before rendering.
• Bug: The 'View table' button on call history page was not actually streaming large files just downloading them outright.
• Bug: The 'View table' button on call history page now ignore empty lines in the source data.
• Bug: The 'View table' button on call history page now tries to show data even if there were errors.
• Bug: (Beta) Added indentation to voicemail to email settings to make it clearer which settings are controlled by enabled toggle.
• Bug Importer now treas workbook (OOXML) hyperlink cell values as the text value instead of throwing an error.
• Internal: Moved owner menu item 'Configuration > Settings' to 'Configuration'.
• Internal: (Alpha) Moved owner menu item 'Configuration > Provisioning' to 'Import/Export > Import'.
• Internal: (Alpha) Moved owner menu item 'History > Analytics' to 'Import/Export > Export'.
• Internal: (Alpha) Moved owner menu item 'Configuration > Permissions' to 'Components > Permissions'.
• Internal: (Alpha) Moved owner menu item 'Configuration > Roles' to 'Components > Roles'.
• Internal: (Alpha) Moved support menu item 'Configuration > Provisioning' to 'Import/Export > Import'.
• Internal: (Alpha) Moved support menu item 'History > Analytics' to 'Import/Export > Export'.
• Internal: Moved system menu item 'Configuration > Settings' to 'Configuration'.
• Internal: (Beta) Moved system menu item 'Configuration > Provisioning' to 'Import/Export > Import'.
• Internal: (Beta) Moved system menu item 'History > Analytics' to 'Import/Export > Export'.
• Internal: Major refactoring of the service worker to improve stability and diagnostics of automatic application upgrades.
• Internal: Changes the service worker application polling rate from 30 seconds down to one minute.
• Internal: Major updates to underlying dependencies.
• Internal: Added support for ECMAScript 2019 (ES10).
• Internal: Added support for ECMAScript 2020 (ES11).
• Internal: Added support for ECMAScript 2021 (ES12).
• Internal: Added support for ECMAScript 2022 (ES13).
• Internal: Set minimum required support to ECMAScript 2020 (ES11). I.e., browser has been updated within the past two years will be incompatible. This change may improve loading and performance of the application.
• Internal: Major internal refactor of URL routing.
• Internal: Normalised dialog box widths.
• Internal: (Beta) Users with the beta permission in user list pages now shown in the UI with the 'rocket' icon rather than the 'engineering' icon which is used elsewhere. Furthermore the 'stable' permission uses the 'rocket launch' icon.
• Internal: Major internal refactor of logging.
• Internal: Standardised internal logging.
• Internal: Global errors are now logged.
• Internal: Standardised the spinner animation.
• Internal: Refactored the login callback page.
• Internal: Refactored the login page.
• Internal: Refactored the logout page.
• Internal: Refactored the directory page style.
• Internal: Refactored the left hand menu.
• Internal: Refactored the user edit menu.
• Internal: Removed unnecessary animations.
• Internal: Removed unnecessary style breakpoints.
• Internal: Refactored audio file table.
• Internal: Refactored call flows table.
• Internal: Refactored extension number stable.
• Internal: Refactored telephone number table.
• Internal: Refactored owner table.
• Internal: Refactored system table.
• Internal: Refactored location table.
• Internal: Refactored user table.
• Internal: Refactored owner user table.
• Internal: Refactored support user table.
• Internal: Refactored time schedule table.
• Internal: Refactored time schedule rule table.
• Internal: Refactored owner trunks table.
• Internal: Refactored system trunk table.
• Internal: Refactored trunk telephone number table.
• Internal: Refactored export table.
• Internal: Refactored owner/system contacts list.
• Internal: Improve table styling
• Internal: (Alpha) Added GUID column to a number of table view.
• Internal: Owner table has a few more columns with commonly used links.
• Internal: System table has a few more columns with commonly used links.
• Internal: Refactored list optimisations.
• Internal: Standardised link styling.
• Internal: Refactored user device list table, adding a number of new columns and standardising the credentials views.
• Internal: Set the default application locale to be 'en-GB' instead of mixed 'en-GB' and 'en-US'.
• Internal: Minor changes to some date formatting to make them more agreeable to both 'en-GB' and 'en-US' users.
• Internal: Refactored call flow editor toolbox to be consistent with other menus and take on page's theme.
• Internal: Updated dependencies.
• Internal: Migrated remaining custom table to user the themed table.
• Internal: Refactored the main layout.
• Internal: Refactored the navigation drawer header.
• Internal: Removed depreciated code.
• Internal: Replaced time picker which was unsupported with a new widget.
• Internal: Replaced time library with a better supported library.
• Internal: Refactored chip inputs.
• Internal: Refactored theme to be more consistent.
• Internal: Refactored dashboard to use material cards.
• Internal: Improved styling to the table filtering tooltip.
• Internal: Refactored section headings.
• Internal: Internal: CSV file exports with 'NULL' cell values are now exported as an empty string
• Internal: System creation now redirects to the default system view upon creation rather than the owner's system list page.
• Internal: Updated the softphone binary download instructions, notably the download URI.

v1.36.0 | 2022-12-08

• Feature: Call history downloads, date columns are now shown as the system timezone rather than as the UTC value.
• Bug: Device button configuration default labels for system short codes are truncated on some devices to the point the end user cannot read the. As such we have changed the default labels to be much shorter and as a consequence more cryptic. All variable short code labels will now default to the code itself. Please note these default label can still be overridden as needed.
• Bug: Device button configuration SVG was missing the 'pin' image.
• Internal: Renamed system short code name from 'Who am I?' to 'Information'.

v1.35.0 | 2022-12-01

• Feature: Device button configuration now supports select Polycom hardphone models, in addition to the existing Yealink hardphones and Yealink expansion panels.
• Feature: The hardphone protocol is now editable from the hardphone list page if the hardphone is allocated to a user.
• Feature: (Beta) Added support for TLS device transport protocol.
• Feature: (Alpha) Added support for automatic (NAPTR) device transport protocol.
• Bug: Device transport protocol was showing options TLS and NAPTR options that were not yet implemented.
• Bug: Fixed an issue with case-sensitive login email addresses.
• Internal: Improved server side validation to prevent duplicate login email addresses across all systems.
• Internal: Improved server side validation to prevent duplicate telephone numbers across all systems.
• Internal: Improved server side validation to prevent duplicate extensions numbers within a single system.

v1.34.0 | 2022-11-03

• Feature: Promoted the device button configuration feature from the beta channel.
• Feature: Added the system create time to the system dashboard view.
• Feature: Added the 'Modified' column to the audio list view.
• Feature: Added the 'Created' column to the system list view.
• Feature: Added the 'Created' column to the reseller list view.
• Feature: Rework of the reseller dashboard.
• Feature: Rework of the support dashboard.
• Feature: Rework of the system dashboard.
• Bug: Hunt groups will no longer save if there is more than 12 users. Having too many users will cause calls to be prematurely terminated.
• Bug: Hunt groups will no longer save if there is more than 12 devices. Having too many user-device pairs will cause calls to be prematurely terminated.
• Bug: (Beta) The global hardphone export now populates the 'System name' and 'System domain' columns with values.
• Bug: (Beta) The reseller hardphone export now populates the 'System name' and 'System domain' columns with values.
• Internal Improved the handling of Unicode of 'name' and 'description' fields in the server.
• Internal Remove references to Polycom from device button configuration feature as that functionality is not yet complete.
• Internal Increased the column width of count columns to avoid display overflow.
• Internal A number of tables have improved ability to select entire cell with one click.
• Internal Generalised system and owner contact handling.
• Internal Generalised license count handling.
• Internal Internal refactoring of table styles.
• Internal (Alpha) Experimental changelog now has a page title set.
• Internal (Alpha) Experimental changelog has style changes to reduce discrepancies with production changelog.
• Internal (Alpha) Experimental changelog has non-production data fallback for testing purposes.
• Internal System dashboard has been reworked a little. Contacts have been split out from system information. System information now contains the created time of the system.

v1.33.0 | 2022-10-20

• Feature: (Beta) New support export: Contact v1.1.0
  • Added 'system description' column.
• Feature: (Beta) New reseller export: Contact v1.1.0
  • Added 'trunk type' column.
  • Added 'trunk gateway uri' column.
• Feature: (Beta) New support export: License v1.2.0
  • Added 'system description' column.
  • Added 'contact owner name' column.
  • Added 'contact owner email' column.
  • Added 'contact owner telephone' column.
  • Added 'contact financial name' column.
  • Added 'contact financial email' column.
  • Added 'contact financial telephone' column.
  • Added 'contact support name' column.
  • Added 'contact support email' column.
  • Added 'contact support telephone' column.
  • Added 'trunk type' column.
  • Added 'trunk gateway uri' column.
• Feature: (Beta) New reseller export: License v1.2.0
  • Added 'system description' column.
  • Added 'contact owner name' column.
  • Added 'contact owner email' column.
  • Added 'contact owner telephone' column.
  • Added 'contact financial name' column.
  • Added 'contact financial email' column.
  • Added 'contact financial telephone' column.
  • Added 'contact support name' column.
  • Added 'contact support email' column.
  • Added 'contact support telephone' column.
  • Added 'trunk type' column.
  • Added 'trunk gateway uri' column.
• Feature: (Beta) New support export: System v1.1.0
  • Added 'trunk type' column.
  • Added 'trunk gateway uri' column.
• Feature: (Beta) New reseller export: System v1.1.0
  • Added 'trunk type' column.
  • Added 'trunk gateway uri' column.
• Feature: (Beta) New support export: Telephone number v1.1.0
  • Added 'trunk type' column.
  • Added 'trunk gateway uri' column.
• Feature: (Beta) New reseller export: Telephone number v1.1.0
  • Added 'trunk type' column.
  • Added 'trunk gateway uri' column.
• Bug: (Beta) The global hardphone export is functional again. It was broken in v1.26.0.
• Bug: Sequential hunt groups check when member timeout is greater than the overall timeout has been reinstate. It was omitted due to changes in v1.32.0.

v1.32.0 | 2022-09-13

• Feature: Major refactoring of the primary navigation drawer (left hand menu) to make navigation easier. As a consequence some items have been moved into new submenus.
  • Commonly used menu items are sorted above submenu items.
  • Commonly used menu items are alphabetically sorted within the group.
  • Submenus are alphabetically sorted with group.
  • Submenu items are alphabetically sorted within the group.
• Feature: System edit page now has a convenience edit button when BLF is specified.
• Feature: Location edit page now has a convenience edit button when BLF is specified.
• Feature: Location create page now has a convenience edit button when BLF is specified.
• Feature: User edit page now has a convenience edit button when BLF is specified.
• Feature: Added basic text styling to the changelog to improve it's readability.
• Feature: Added support for older Yealink SIP-T46G devices.
• Feature: (Beta) System view of time schedules is promoted to the beta channel.
• Feature: (Beta) Added the device button configuration feature. The configuration exists under 'Button configuration' menu item inside the 'Device' section. Assignment of these configuration is done via a new dropdown on the pages: system edit, location create, location edit and user edit pages. The system dashboard now has count of the number of button configuration. The hardphone list page now has a 'Buttons' column'. The 'NextVoice – Structured' importer now accepts button configuration and assignment operations.
• Feature: (Beta) Added the device button configuration feature to Yealink devices.
• Bug: (Beta) Queues must have a call timeout set when wait music is set. I.e., it can no longer be infinite and and must not exceed one hour duration. This limitation exists to prevent the calls timing out and being dropped after an hour.
• Bug: Hunt groups must have an overall timeout set when wait music is set. I.e., it can no longer be infinite and must not exceed one hour duration. This limitation exists to prevent the calls timing out and being dropped after an hour.
• Bug: (Beta) Customer dashboard tiles had alpha and beta features colourisation swapped.
• Bug: Some drop down menus should now update when underlying data is changes, which could affect the loading of the items.
• Bug: The restriction that user's may only have eight devices, is now enforced on the user device list page.
• Bug: Form input of the type password are now displaying as password instead of text inputs. This affected only the trunk password fields, that would display the password on screen when entering a new password or updating an existing password. Please note the trunk password is never sent back to the end user, and thus it was never displayed on the trunk edit page.
• Bug: Confirmation dialog widget now ignore whitespace characters which are difficult for end users to match.
• Bug: Recorded audio files are now validated before uploading.
• Internal: Audio file validation now explicitly includes file size validation, instead of solely relying on the file uploader size checking.
• Internal: Audio recording file name is now prefixed with the datetime stamp internally.
• Internal: Added documentation around audio file recording maximum durations.
• Internal: Normalised application font weight to default values.
• Internal: Improved the wording of minimum and maximum numeric form field errors to be inclusive rather than exclusive of the limits.
• Internal: Improved minor UX issues with confirmation dialog widget.
• Internal: Standardised confirmation dialog widget style.
• Internal: User's maximum ring timeout has been decreased from one hour to three minutes.
• Internal: (Alpha) User's blind transfer recall ring timeout has been decreased from one hour to three minutes.
• Internal: Sequentially hunt group maximum timeout value ha been decreased from one day to three minutes.
• Internal: (Beta) Queues agent maximum ring timeout values has been decreased from one hour to three minutes.
• Internal: (Beta) Queues now default to having a ten-minute timeout.
• Internal: (Beta) Queues cannot have an infinite timeout. Please note that upon loading a now invalid queue with an infinite timeout it will be set to the minimum possible and this is most likely what you do not want.
• Internal: (Beta) Transfer recall toggle and transfer recall timeout in user page has been demoted to the alpha channel.
• Internal: (Beta) 'Developer' submenu in the navigation is now alpha or beta level colourised to further restrict their usage.
• Internal: (Alpha) 'Fax devices' menu item in the navigation drawer now points to 404 page instead of the SIP devices page.
• Internal: Minor styling changes to icon padding.
• Internal: Added support for 'super' level authorisation in drop down items.
• Internal: URL path to material icons has been changed.
• Internal: Unified short service codes so that features using this are now using a singular data source.
• Internal: Improved the ability to copy the credentials from the softphone view dialog on the user device list page.
• Internal: Improved the ability to copy the credentials from the custom device view dialog on the user device list page.
• Internal: Improved the ability to copy the credentials from the view dialog on the custom device list page.
• Internal: Improved the ability to copy the credentials from the view dialog on the softphone list page.
• Internal: (Alpha) Added an experimental changelog page to the main menu when at support level.

v1.31.3 | 2022-09-14

• Internal: Change log error in v1.31.2. 'Queen Elizabeth II Memorial Day' is 2022-09-26 not 2022-09-28.

v1.31.2 | 2022-09-13

• Internal: Time schedule: Added the one-off national public holiday 'National Day of Mourning for Her Majesty The Queen' (2022-09-22) to the 'Australia public holidays' time schedule.
• Internal: Time schedule: Added the one-off national public holiday 'Queen Elizabeth II Memorial Day' (2022-09-26) to the 'New Zealand public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday" in the 'New South Wales public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday" in the 'Queensland public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday" in the 'South Australia public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday" in the 'Tasmania public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday" in the 'Victoria public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday" in the 'Western Australia public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday" in the 'Australian Capital Territory public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday" in the 'Northern Territory public holidays' time schedule.
• Internal: Time schedule: Renamed upcoming "Queen's Birthday" entries to "King's Birthday Weekend" in the 'New Zealand public holidays' time schedule.
• Internal: Time schedule: Renamed existing "Queen's Birthday" entries to the official name of "Queen's Birthday Weekend" in the 'New Zealand public holidays' time schedule.
• Internal: New Zealand numbers are now displayed as "X XXX XXXX" rather than "X-XXX XXXX".
• Internal: Updated dependencies.

v1.31.1 | 2022-09-08

• Feature: (Beta) Queue feature added in v1.30.0 is promoted to the beta channel.

v1.31.0 | 2022-09-08

• Feature: Added phonebook support for Polycom devices.
• Feature: Enabled HTTPS authorisation for Polycom device provisioning.
• Feature: (Beta) The 'NextVoice - Workbook' system importer v1.0.1 replaces v1.0.0.
  • Added the user's contact phone number column to the users' worksheet (Users > Phone Number: text).
  • Added the contact mobile number column to the users' worksheet (Users > Mobile Number: text).
  • Added the voicemail to email notification enable column to the users' worksheet (Users > Voicemail email notify enable: boolean).
  • Added the voicemail to email forwarding enable column to the users' worksheet (Users > Voicemail email forward enable: boolean). The voicemail to email forward attachment configuration mirrors this options value.
  • Added the voicemail to email forwarding delete column to the users' worksheet (Users > Voicemail email forwad delete: boolean).
  • Added the voicemail to email forwarding read column to the users' worksheet (Users > Voicemail email forward read: boolean).
• Feature: (Beta) The 'CISCO' system importer v1.0.1 replaces v1.0.0.
  • Names are now determined using the hiragana first and last names fields in preference to non-hiragana versions which results in better Unicode support.
  • String fields that are just a full stop (.) are treated as a null value.
  • Explicitly ignores group tab key: OutgoingCallingPlanDigitPlanOriginatingList
  • Explicitly ignores group tab key: OutgoingCallingPlanDigitPlanRedirectingList
• Feature: (Alpha) Added system import that converts the Office Open XML Workbook (.xlsx) generated from BroadWorks BroadSoft user's via EMU migration tool into a NextVoice - Workbook (.xlsx). This tool is currently done server side but with future plans to be done client side to avoid the 1 MB file upload side.
• Bug: Fixed an issue with call flow generation that uses the label go to block. Under some permutations the go to block would fail to redirect calls to the label block. Please re-save your call flow if you believe you are encountering this issue.
• Bug: The optimisation of call flow generation in v1.30.0 resulting in fixing a bug IVR audio messages played for the fields; on success audio, invalid option audio or exit audio. Prior to the fix if an audio block had been omitted it should have played the default message, but often it did not play the default audio file. The change in v1.30.0 resulted in the default audio file was always being played. This release changes the default behaviour for these three audio fields for all IVR's blocks, so no audio will be played if the audio block is omitted from an IVR block.
• Bug: A bug in IVR audio messages would not play for the fields; on success audio, invalid option audio or exit audio, if the selected block was of the audio file type. Previously only the text to speech audio block would work.
• Bug: Calls traversing call flows with an audio block, IVR block or hunt groups blocks without wait music, may have been terminating the call after one minute. The presence of this issue is dependent on a number of factors. qFurthermore, we are investigating a permutation of this issue related to device specific configuration.
• Internal: When creating a device on a user the portal user is asked to agree to cost incursion that will result from the subsequent action.
• Internal: (Beta) Importer displays a warning that actions taken on this page will result in cost incursions.
• Internal: In the case that Google Maps service fails the location inputs on the system creation will fall back so the input can still be submitted.
• Internal: Improved the ability for the backend to sanitise text to speech input.
• Internal: Reduced the strictness for text to speech input validation. Please note that input is assume to be English as other languages are not yet supported.
• Internal: Assorted minor spelling and grammar fixes.
• Internal: (Beta) Spelling mistake in Vodia system import description.

v1.30.1 | 2022-08-26

• Bug: Decreased the maximum audio upload file size from one hundred down to ten megabytes. Large file uploads are known to silently fail and additional block other configuration changes and voicemail to email feature if made in the following few minutes.

v1.30.0 | 2022-08-25

• Feature: Added a new telephone number entry block that has a dropdown of all numbers. This block is useful when a system has hundreds of numbers. The left fly out menu will no longer list individual telephone numbers blocks if there is more than 100 numbers.
• Feature: Hunt group names must be unique. The name field no longer defaults to 'anonymous'. Names with leading or trailing whitespace are now shown as errors. Duplicate names are now shown as errors. This change has been done to improve usability in call history and the management of hunt groups as hunt groups need to differentiated by the end user.
• Feature: IVR names must be unique. The name field no longer defaults to 'anonymous'. Names with leading or trailing whitespace are now shown as errors. Duplicate names are now shown as errors. This change has been done to improve usability in call history and the management of IVR's as IVR's need to differentiated by the end user.
• Feature: (Alpha) Queue names must be unique. The name field no longer defaults to 'anonymous'. Names with leading or trailing whitespace are now shown as errors. Duplicate names are now shown as errors. This change has been done to improve usability in call history and the management of queues as queues need to differentiated by the end user.
• Feature: (Alpha) Added queue, with explicit user membership, block to the call flow editor.
• Feature: (Alpha) Added queue, with implicit user membership, block to the call flow editor.
• Feature: (Alpha) Added automatic queue for user's location membership.
• Feature: (Alpha) Added the new 'Vertical service code' block category to the call flow editor. This include 15 new vertical service codes block. Only six are currently functional with the remaining nine pending implementation.
• Feature: (Alpha) Added the hangup block to the call flow editor.
• Feature: (Alpha) Added the forward to SIP URI block to the call flow editor.
• Feature: (Alpha) Added a new call flow IVR block that allows for customisable extension dialling to the call flow editor.
• Feature: Call flow entities in the call flow editor can now be flagged off by release channel.
• Feature: Call flow list status column tooltip now also includes the warning text for each block with a warning inside the call flow editor.
• Feature: Removed star code: *44 - Enabled location call forwarding.
• Feature: Removed star code: *45 - Disabled location call forwarding.
• Feature: Removed star code: *54 - Call parking - Park.
• Feature: Removed star code: *55 - Call parking - Retrieve.
• Feature: Added star code: *60 - Call forwarding disabled.
• Feature: Added star code: *61 - Call forwarding always enabled.
• Feature: Added star code: *62 - Call forwarding enabled when busy.
• Feature: Added star code: *66 - Call forwarding set number.
• Feature: Added star code: *64 - Enabled location call forwarding.
• Feature: Added star code: *65 - Disabled location call forwarding.
• Feature: Added star code: *66 - Location call forwarding set number.
• Feature: Added star code: *70 - Call parking - Park.
• Feature: Added star code: *71 - Call parking - Retrieve.
• Feature: Added star code: *72 - Agent log in.
• Feature: Added star code: *73 - Agent log out.
• Feature: Added star code: *92 - Voicemail always enabled.
• Feature: Added star code: *93 - Voicemail enabled when busy.
• Bug: The IVR audio message 'repeat the menu {x} times and then play the message' now plays if the audio message 'and play the opening message' is not set.
• Bug: Call history now matches audio playback as audio rather than matched as a user. This applies to the 'Formatted number' column (stable) and the 'Username' column (alpha).
• Bug: The call history table incorrectly showing calls to *78 as 'DND - Disable' and *79 as 'DND - Enable'.
• Bug: The call history table park group star codes were incorrectly matched as user rather as park group.
• Bug: Call flows which required text input now disallow text fields that contain only whitespace characters.
• Bug: Improved the detection of warnings on call flow list page.
• Bug: Updating a trunk from an authenticated to an unauthenticated was not removing the trunk registration details. Now on any trunk update if no authentication details are configured the trunk registration configuration is forcible cleared.
• Internal: Improved the loading time of call flow status cells on the call flow list page. Although the overall time to load has been reduced a consequence of this is that the time until first cell is loaded will take longer.
• Internal: Changed the IVR block defaults of 'No option is pressed' down to 3 seconds and 'repeat the menu' down to 1 times.
• Internal: Updated the Australian Devoli and New Zealand trunk template to have an expiry time of 3600 seconds.
• Internal: Minor improvements to the wording of a few call flow warnings.
• Internal: Minor regular expression optimisations.
• Internal: Removed the default name, 'anonymous' for call flow entities IVR and hunt group blocks. For call history and future managements entities need to be differentiated by the end user.
• Internal: The call flow block 'Forward to [] internal number' has been demoted from the alpha channel to the beta channel.
• Internal: The icon for the vertical service code *90 has been changed from a help icon to an information icon.
• Internal: The 'System short code' menu icon has been changed to an asterisk icon, so that it is no longer confused with the dial pad icon used for IVR's.
• Internal: (Alpha) System short code: Removed documentation for future short code: *8.
• Internal: (Alpha) System short code: Removed documentation for future short code: *97.
• Internal: Improved star code matching so that values that are user defined portion is extracted for display in the 'Formatted number' column.
• Internal: Demoted custom device table 'Status' column from stable to the alpha channel.
• Internal: Demoted SIP device table 'Status' column from stable to the alpha channel.
• Internal: Demoted softphone table 'Status' column from stable to the alpha channel.
• Internal: (Alpha) Moved alpha flagged entities from developer call flow toolbox into the standard call flow toolbox.
• Internal: Limited concurrent requests on a number of server operations to pre-emptively avoid a known issues with overloading a downstream service.
• Internal: Optimised call flow generation of the block types: audio file, audio TTS, time schedule, hangup and internal pointers. The internal IVR context used to route calls through these entities now has reduced complexity to prevent unnecessary null text to speech generation.
• Internal: Stricter security voicemail access permission.

v1.29.4 | 2022-08-03

• Feature: Reworked the call flow IVR block so that there is now only one type of IVR option block. This blocks audio is optional and the audio block maybe deleted as required.
• Bug: The change in v1.29.3 introduced an issue whereby call flows with using just whitespace in the text to speech blocks are being marked as invalid. They are now classified as invalid but the feature to allow for the same user intent was not scheduled until next release. The above feature has been expedited to resolve this issue.

v1.29.3 | 2022-08-03

• Bug: The call flow text to speech block now limits the characters that can be entered to English alphanumerics. A bug was found whereby certain punctuation characters could result in calls being terminated. Please note any currently saved text that is now invalid will be cleared next time the call flow is loaded.

v1.29.2 | 2022-07-29

• Bug: The change in v1.29.0 of 'Demoted hardphone table 'Status' column from stable to the alpha channel.' incorrectly also marked custom devices, SIP device and softphone table a 'Status' columns as alpha. This fix ensures that columns for those tables do appear with a red hue.
• Internal: The colourisation of early access and experimental features added in v1.29.0 now automatically reloads the current page instead of requiring a manual page reload.

v1.29.1 | 2022-07-28

• Bug: The colourisation of early access and experimental features added in v1.29.0 failed to work in production code for unknown reason. A patch has been applied to cover the observed production behaviour.
• Bug: The user list 'Call forward' column styling added in v1.29.0 resulted in bad cell data alignment. Applied a fix to restore the old style.
• Bug: Doubled the size of scroll bar added in v1.29.0 only applied to webkit browsers. Applied this fix to non-webkit browsers (I.e., Firefox).

v1.29.0 | 2022-07-28

• Feature: (Beta) The user menu, top right, now has release channel links for quickly switching between channels
• Feature: (Beta) Most early access features are now have a opaque blue-violet hue background colour to make it clear to Beta users that this is an early access feature.
• Feature: (Alpha) Most experimental features are now have a violet-red hue background colour to make it clear to users that his is an experimental feature.
• Bug: User's call forward dropdown for extension and call flows stopped functionality working for values saved since v1.26.0. Explicitly saved numbers were not affected.
• Bug: The call flow editor canvas size was not correctly being calculated and as such the right-hand side scroll bar, bottom scroll bar and trash bin may have been off-screen and thus inaccessible. This issue occurred due to changes in v1.26.0.
• Bug: When in an owner's list the owner icon in the top bar was not respecting alpha transparency nor the branding specification. For the time being we shall respect just the transparency.
• Bug: The trunk 'Disabled' field has been demoted from stable channel to alpha as it was not functional.
• Bug: The user list 'Voicemail' and 'Call forward' columns styling was not correct resulting in header and cell data alignment issues. A fix has been applied that also reduces the width of these columns allowing for other columns to be wider (i.e., Name and email columns).
• Bug: Beta system short codes were showing in the stable channel. Introduced in v1.29.0.
• Internal: The 'Enable' column on the trunk list page has been demoted to the alpha channel from the release channel. This was done since the trunk disabling is only available to alpha users, and thus it's visibility is not required by other users.
• Internal: Doubled the size of scroll bar to improve the ability of user's cursor based interactions.
• Internal: Call history form now has a default limit of 100 records instead of 1000. This default value ensure the default behaviour is slightly faster for users wanting to just grab recent calls.
• Internal: Demoted owner trunk table 'Status' column from stable to the alpha channel.
• Internal: Demoted system table 'Status' column from stable to the alpha channel.
• Internal: Demoted gateway table 'Status' column from stable to the alpha channel.
• Internal: Demoted system table 'Status' column from stable to the alpha channel.
• Internal: Demoted location table 'Status' column from stable to the alpha channel.
• Internal: Demoted user table 'Status' column from stable to the alpha channel.
• Internal: Demoted user device list table 'Status' column from stable to the alpha channel.
• Internal: Demoted hardphone table 'Status' column from stable to the alpha channel.
• Internal: (Beta) Demoted legacy hardphone table 'Status' column from stable to the alpha channel.
• Internal: Simple tables now forcible have there header row left aligned in order to better align with left aligned cells.
• Internal: Legacy tables now have center aligned status icon within its column.
• Internal: Call history: Centered call quality column.
• Internal: Call history: Centering text of a few column headers.
• Internal: SIP registration stream can now handle TLS transport type.
• Internal: The user menu, top right, in the top right has slight visibility changes
• Internal: The user menu, top right, now has informative tooltips for every option.
• Internal: Minor style adjustments to navigation drawer header. The back button is now inline with other icons below it. Long titles are truncated with an ellipse.
• Internal: In the owner list improved the display of the owner's icon.
• Internal: Made the 'Account' column of the owner's list a sortable column.
• Internal: (Alpha) Move the notification icon in the top bar two places to the left to ensure a consistent user experience when swapping between release channel.

v1.28.2 | 2022-07-28

• Internal: Enabled maintenance mode.

v1.28.1 | 2022-07-15

• Bug: Call history form 'View table' button is promoted to stable. This was omitted in the v1.28.0 release.

v1.28.0 | 2022-07-14

• Feature: Call history: Feature promoted to stable channel.
• Feature: Directory: When adding an existing entry to a directory now the extension number and location are present in the dropdown list making it easier to search and locate a user.
• Feature: Callflow editor actions from the right-hand side menu: 'Save as a SVG image file' and 'Save as a PNG image file' have been promoted from beta channel to the stable channel.
• Feature: Most cells of new tables now automatically select the entire text field making the ability to copy the entire text field much easier. Tables improved include: call history list, custom devices list, hardphone, SIP devices list and softphone list.
• Bug: The new device list page introduced in v1.26.0 theoretically could use excessive CPU usage under the specific condition that one of the backend services was not running when the website is initially loaded. This situation has not occurred in production. A fix has been applied that will delay automatic reconnection to the WebSocket by a further one minute over existing maximum delay of fifteen minutes.
• Bug: Left-hand navigation drawer the system 'Analytics' and 'Provisioning' now point to the correct link. Previously the links were incorrectly pointing at the other's ones page.
• Bug: The top left back arrow button for system and owner pages is now able to be opened in a new tab, via clicking with the middle mouse button.
• Bug: Deleting a system trunk used to require two confirmation boxes but in theory only requires the second more strict check. The redundant first confirmation was a check has been removed.
• Bug: SIP device and hardphone device lists now map against more Polycom model and firmware version combinations. This was due to additional Polycom user agent matches.
• Bug: Softphone device list page now has the 'Reset' column populating with date, upon softphone reset.
• Bug: The system short codes for *54 and *55 are demoted to the beta channel in documentation. These were never correctly flagged as a stable feature since their inclusion before v1.0.0.
• Bug: (Beta) Hardphone device list will no longer apply title casing to the 'Model' column.
• Bug: (Beta) Call history: Numerous missing records should now be appearing in queries. .
• Bug: (Beta) Call history: A number of fixes has been added to stabilise the call history data generated.
• Bug: (Beta) Call History: In the call history form, the 'version' form field hint was incorrect as the limit field hint was being used instead. Rewrote the hint to describe the actual field.
• Internal: Optimisation of datetime parsing.
• Internal: System short code: Order of codes in the documentation was reworked to make items sorted by code value.
• Internal: System short code: Documentation now has an icon column to aid the user experience.
• Internal: (Beta) Optimised the call history record processing.
• Internal: (Beta) Softphone device list column 'Prov.' has not functional data and as such has been demoted to the alpha. channel.
• Internal: (Alpha) System short code: Added documentation for future short codes: *8, *32, *33, *60, *61, *62, *63, *64, *67, *68, *70, *71, *72, *73, *91, *92, *93 and *5\d+.

v1.27.2 | 2022-07-07

Bug: The hardphone list table columns 'Prov.' and 'Provisioning' have been demoted to alpha channel. The current data is not complete and as such has limited usefulness to the end user. Furthermore, the calculation of the status column has been adjusted so that a hardphone that have 'Not provisioned recently' will show success rather than a warning, since those states are currently not distinguishable from each other.

v1.27.1 | 2022-07-05

• Bug: The devices' pages promoted to stable in v1.27.0 did not show SIP registration information for stable users as the authorisation was not also changed. The WebSocket connection for those users is now enabled as part of the release.
• Bug: The devices' pages added in v1.27.0 has improved detection of outdated softphone configurations for MacOS and iOS clients.
• Bug: The system dashboard added in v1.26.0 now also includes the directories count and hyperlink for stable users.

v1.27.0 | 2022-07-04

• Feature: Added the system's custom devices list page. Includes a number of quick actions including some that were previously only accessible from the user's device page. Feature promoted from the beta channel.
• Feature: Added the system's hardphone devices list page as a replacement for the existing page. New columns include the SIP registration status, device provisioning status, device make, model and firmware. Includes a number of quick actions including some that were previously only accessible from the user's device page. Feature promoted from the beta channel.
• Feature: Added the system's SIP devices list page. Includes a number of context-sensitive quick actions including some that were previously only accessible from the user's device page. Feature promoted from the beta channel.
• Feature: Added the system's softphone devices list page. Includes a number of quick actions including some that were previously only accessible from the user's device page. Feature promoted from the beta channel.
• Feature: Implemented WebSocket connection for realtime server communication. An icon in the topbar will indicate the current state. Feature promoted from the beta channel.
• Feature: Customer dashboard counts: directory, hardphone, softphone, SIP devices and custom devices are now accurate and hyperlink to the new device pages. Feature promoted from the beta channel.
• Feature: New table optimised the FAB (Fast Action Button) when there is only one sub-option to become the FAB itself. Feature promoted from the beta channel.
• Feature: Added reset user's login password.
• Feature: (Beta) Device lists status column now shows a warning if the softphone version is known to be outdated.
• Feature: (Beta) The legacy hardphone list view is no longer available on the stable channel. It is now beta flagged, incase the new page has a regression. This legacy page will be removed at a later date.
• Bug: Made display changes to the user submenu to give a more consistent menu experience.
• Bug: (Beta) Improved portal websocket reconnection to be more robust.
• Bug: (Beta) Call history date column had the incorrect date format.
• Bug: Call flow voicemail email lists were not correctly stripping whitespace around individual emails addresses. The data was being processed correctly but is now also stored and displays the sanitised input.
• Internal: Dependency updates.

v1.26.0 | 2022-06-16

• Feature: System dashboard spends less time loading as entity counts are now loaded asynchronously in the background.
• Feature: Extension numbers list page now has new column 'Type' that was split from the 'Name' column.
• Feature: Extension numbers list page now has new column 'Delete', that allows for deleting a user's extensions.
• Feature: Replaced the old system time status bar with a new widget on the top right of the main header bar. The new widget is more compact and provided additional information on hover over.
• Feature: (Beta) New call history feature. Available to both owner's and system menus. Outbound calls only and selected columns.
• Feature: (Beta) Added the system's custom devices list page. Includes a number of quick actions including some that were previously only accessible from the user's device page.
• Feature: (Beta) Added the system's hardphone devices list page as a replacement for the existing page. New columns include the SIP registration status, device provisioning status, device make, model and firmware. Includes a number of quick actions including some that were previously only accessible from the user's device page.
• Feature: (Beta) Added the system's SIP devices list page. Includes a number of context-sensitive quick actions including some that were previously only accessible from the user's device page.
• Feature: (Beta) Added the system's softphone devices list page. Includes a number of quick actions including some that were previously only accessible from the user's device page.
• Feature: (Beta) Implemented WebSocket connection for realtime server communication. An icon in the topbar will indicate the current state.
• Feature: (Beta) Customer dashboard counts: directory, hardphone, softphone, SIP devices and custom devices are now accurate and hyperlink to the new device pages.
• Feature: (Beta) New table optimised the FAB (Fast Action Button) when there is only one sub-option to become the FAB itself.
• Feature: (Alpha) Call history feature has additional entities, call direction and columns options than user's with Beta permissions.
• Feature: (Alpha) System dashboard has an experimental call count tally.
• Bug: Updated the softphone binary download links to the new web address.
• Bug: The administrator permission in the user list view was not being displayed due to a regression introduced in v1.17.1.
• Bug: Renamed some references of 'device' to more precise term of 'hardphone' on the exiting hardphone list page.
• Bug: Removed the conditional filtering behaviour of data tables. The filter input bar is now always presence. The conditional nature of this was leading to a confusing user experience.
• Bug: Removed the history navigation sub-bar feature due to numerous bugs.
• Bug: Extension numbers list page now shows all of user's extension and not just a random one.
• Bug: User extension page now shows all of user's extension and not just a random one.
• Bug: User call forward drop down now contains all of a user's extension and not just a random one.
• Bug: Customer dashboard counts hyperlinks now all correctly link to the appropriate pages.
• Bug: Customer dashboard counts that were inaccurate have been temporarily removed. Fixed counts are currently in beta and are intended to be released when the new device pages are stabilised.
• Bug: Fixed some occurrences were double confirmation boxes were not being removed. We suspect further cases need to be identified and resolved.
• Bug: The users list page once again shows a user with administrator privileges in the 'Permissions' column. his issue was introduced in v1.17.1.
• Bug: (Beta) System import: VadaXchange v1.0.0, ignores the nat column and always sets force_nat to true.
• Bug: (Alpha) Call flow developer export was downloading as PNG media type instead of a raw binary file. Broken since v1.23.0.
• Bug: (Alpha) Call flow developer menu works functional again due invalid refactoring. Broken since v1.20.0.
• Bug: (Alpha) Fixed a number incorrect device queries that were not pulling applicable data required for new device list views.
• Bug: (Alpha) Added a number of missing fields in device queries that were not pulling applicable data required for new device list views.
• Internal: Improved regular expression escaping.
• Internal: Minor changes to table styling.
• Internal: Minor changes to existing table styling.
• Internal: Minor changes to tooltip styling.
• Internal: Minor changes to dialog styling.
• Internal: Minor changes to top bar styling.
• Internal: Minor changes to popup error text in hardphone device editing.
• Internal: Minor change to call flow XML exports reducing unnecessary 'xmlns' attribute.
• Internal: Minor optimisation to the rendered HTML of the call flow editor right hand side menu.
• Internal: Major internal refactor of the export and import functionality to support new device features.
• Internal: Major internal refactor of the left-hand menu to support new device features and improve the robustness of authorisation checks.
• Internal: Major internal refactor of page routing to support new device features as well as improving the reliability.
• Internal: Major internal refactor of existing table.
• Internal: Minor internal test case refactoring.
• Internal: (Alpha) Removed device page device tabs as new device tables supersede and improve on the prototype functionality.
• Internal: (Alpha) New data table component with advanced features. Includes robust sorting, robust sorting on load, robust filtering, advanced text filtering, speed dial menu and real time data sources.
• Internal: (Alpha) Minor bug in dial plan simulator regular expression configuration for capital/lower case letters.

v1.25.2 | 2022-06-16

• Internal: Maintenance mode release.

v1.25.1 | 2022-04-06

• Feature: Promoted the BLF directory dropdown in the system, location and user configuration forms from alpha to beta release channel.

v1.25.0 | 2022-04-06

Portal

• Feature: Directories feature promoted to the stable channel.
• Feature: Call forward number drop-down box now includes the name of the user or call flow in addition to the extension number, greatly improving its user experience.
• Bug: Call forward number drop-down box now includes both the user's extensions and call flow extensions. Call flow extensions were previously not included.
• Internal: Security fixes.

Device

• Bug: Fixed a regression with the directory feature where the hardphone phone book only included the default system phone books entries. Now all default system as well as any custom phonebooks are included.
• Bug: Fixed a regression with the directory feature where the hardphone phone book had duplicate entries.

Internal

• Bug: Partial fix for call flow generation issue where intra call flows labels and inter call flow labels individually had a 10 % chance of always failing. This release will ensure all new call flows will not suffer from this issue. Intra call flow labels will self repair on the next call flow save. Inter call flow labels with this issue will need to be deleted and recreated in order to be fixed.
• Internal: Security fixes.

v1.24.1 | 2022-03-14

• Bug: (Beta) Directories list with light theme set on Chrome v99 introduced a bug. Upon deselecting a directory row or entry row the text color was set to white on a light background. The styling for this page has been reworked to avoid this issue.

v1.24.0 | 2022-03-10

Portal

• Feature: (Beta) Added the BLF directory type.
• Feature: (Beta) Applicable directories can now add an existing user as an entry.
• Feature: (Beta) Directory entry now use user's SIP URI rather than extension URI alias.
• Feature: (Beta) Promoted the BLF directory dropdown in the system, location and user configuration forms from alpha to beta release channel.
• Feature: (Beta) Directories list now contain automatic generated location directories.
• Feature: (Alpha) Directories list now contain automatic generated user directories.
• Bug: Fixed an issue where some address, email and telephone form table rows could be displayed as primary when they were not actually the primary entry.
• Bug: Applied a patch to address certain permutation of the '0 Unknown Error' seen in some API requests.
• Bug: User location dropdown box is now alphabetically sorted by location name.
• Internal: The VadaXchange Buddy import no longer respects the 'concurrent calls' column. Previously this was directly mapped to 'cc_max' field (maximum concurrent calls). This intentional disassociated is due to the undesired behaviour change on the NextVoice platform. Having a concurrent call set to '1' prevents features such as attended transfer, since you are only allowed to have one call. This was not the behaviour on the legacy VadaXchange platform.
• Internal: Improved documentation for the usage of the hardphone extra setting field.
• Internal: Minor renaming.
• Internal: Security fixes

Internal

• Internal: Security fixes

v1.23.1 | 2022-02-24

Portal

• Bug: Imports for 'NextVoice - Workbook' were broken since v1.22.0. Functionality restored on the 2022-02-21.
• Bug: Imports for 'NextVoice - Workbook' have improved Excel formulae evaluation. As such formulae values are now interpreted as the evaluated value in all cases, instead of just specific cases. Fixed on the 2022-02-21.
• Internal: Import validation of extension numbers is more permissive, allowing number to start with 1 and 9. These tighter restrictions were initially implemented in v1.18.0. Changed on the 2022-02-21.
• Internal: Form validation of extension numbers is more permissive, allowing numbers to start with 1 and 9. These tighter restrictions were initially implemented in v1.18.0. Furthermore, the missing validation to ensure extension are at most five digits has been added. Changed on the 2022-02-24.
• Internal: Call flow validation of extension numbers is more permissive, allowing numbers to start with 1 and 9. These tighter restrictions were initially implemented in v1.18.0. Changed on the 2022-02-24.

v1.23.0 | 2022-02-10

Portal

• Feature: (Stable) Time schedule: Updated existing pre-defined schedules:

  • AU: Australia public holidays
  • NZ: New Zealand public holidays

• Feature: (Stable) Time schedule: Added new pre-defined schedules:

  • AU-NSW: New South Wales public holidays
  • AU-QLD: Queensland public holidays
  • AU-SA: South Australia public holidays
  • AU-TAS: Tasmania public holidays
  • AU-VIC: Victoria public holidays
  • AU-WA: Western Australia public holidays
  • AU-ACT: Australian Capital Territory public holidays
  • AU-NT: Northern Territory public holidays
  • NZ-AUK: Auckland public holidays
  • NZ-CAS: Canterbury (South) public holidays
  • NZ-CAN: Canterbury public holidays
  • NZ-CIT: Chatham Islands public holidays
  • NZ-HKB: Hawke's Bay public holidays
  • NZ-MBH: Marlborough public holidays
  • NZ-NSN: Nelson public holidays
  • NZ-OTA: Otago public holidays
  • NZ-STL: Southland public holidays
  • NZ-TKI: Taranaki public holidays
  • NZ-WGN: Wellington public holidays
  • NZ-WTC: Westland public holidays

• Feature: (Stable) Time schedule: Pre-defined time schedules are globally synchronised. Previously using a time schedules rules were determined at the time of last update, which in the long term would cause issues when the rules to lag behind the current time schedule definition until manually updated. New call flows with time schedules rules will exactly match the underlying time schedules. Existing call flows will upgrade on their next manual update.

• Feature: (Stable) Time schedule: Pre-defined time schedules now have a fixed timezone. Previously a time schedules time zone was determined from the call flow timezone, which is not strictly correct. Existing call flows will upgrade on their next manual update. Notably this could change logic slightly. We recommend using one of new more specific timezone rather than the generic 'Australia public holidays' one which is now fixed to the 'Australia/Canberra' timezone.

• Feature: (Alpha) Time schedule: New readonly view of the system time schedules.

• Feature: (Alpha) Major overhaul of the navigation drawer, including placeholders for future features.

• Feature: (Beta) Call flows can now be saved as PNG image file.

• Feature: (Beta) Call flows can now be saved as SVG image file.

• Feature: (Stable) Allow creation of more than one trunk on a reseller.

• Feature: (Stable) As indicated in v1.22.0 we have added new reports and restore original functionality of v1.0.0 versions:

  • (Beta) New support export: Device v1.0.1
  • (Beta) New support export: Devices: Hardphone v1.0.1
  • (Beta) New support export: Users: System v1.0.1
  • (Beta) New reseller export: Devices v1.0.1
  • (Beta) New reseller export: Devices: Hardphone v1.0.1
  • (Beta) New reseller export: Users: System v1.0.1
  • (Alpha) New system export: Devices v1.0.1
  • (Alpha) New system export: Devices: Custom v1.0.1
  • (Alpha) New system export: Devices: Hardphone v1.0.1
  • (Beta) New system export: Users v1.0.1

• Bug: Contacts schema now handles the unexpected case of a contact without a null contact.name field.

• Bug: Device schema was missing the device.type 'unallocated'.

• Bug: The VadaXchange importer no longer needs a location called 'Default' in order to successfully import. To facilitate this, created locations will be based of the customer address and configuration rather than the 'Default' location.

• Bug: Importer would fail to update with idempotence for the language and timezone on the system entity.

• Bug: When editing a reseller telephone number the customer allocate dropdown is now sorted by customer name.

• Bug: Modified the AU - Devoli and NZ -Devoli trunk templates to no longer modified the number. Previously it was rewriting numbers with a leading + character.

• Internal: Call flow file import functionality now has more robust XML file handling on Windows.

• Internal: Call flow file import functionality now handles developer files for testing.

• Internal: Reworked URL query field names. The URL query fields used to determine what page is actual shown required breaking changes. As a consequence the current page URL's, such as current page or bookmarked links will now be invalid. There is current no mechanism to allow for backwards compatibility.

v1.22.1 | 2021-12-09

• Bug: Fixed a regression in the support user list not being sorted correctly.
• Internal: Added additional beta channel authorisation to specific users.
• Internal: Refined the version number changes, done in v1.22.0.

v1.22.0 | 2021-12-08

Portal

• Feature: (Beta) Directories feature promoted to the beta channel.
• Feature: (Beta) New system import: EMU v1.0.0
• Feature: (Beta) New system import: Vodia v1.0.0
• Bug: The system import 'EMU' was incorrect labelled as Vodia.
• Bug: New system import: Vodia v1.0.0
• Bug: Importing files now has a workaround for handling file with the media type application/vnd.ms-excel that are not actually that type (i.e., CSV file). This issue specifically occurs if Microsoft Excel is or had been installed in Microsoft Windows, as it incorrect reports to the browser the incorrect media type.
• Bug: Importing large files could cause fail on some browsers with maximum call stack size exceeded error. A fix has been implemented to avoid this issue.
• Bug: The exports; 'Device', 'Device: Custom', 'Hardphone' and 'User' all no longer have duplicate rows when a user has multiple extensions. If there is more than one extension the extensions with the smallest numeric number will be displayed. Please note due to a development error the report version v1.0.0 will actually return v1.0.1 data. This will be rectified in the next release.
• Bug: The export of the hardphone schema not correctly exports, instead of returning the device schema.
• Bug: The reseller list page restricts the support export buttons to support users, instead of users with alpha channel authorisation. This bug only affected users with alpha channel permission.
• Bug: The reseller list page restricts the create reseller button to support users, instead of users with alpha channel authorisation. This bug only affected users with alpha channel permission.
• Bug: The export widget restricts support user reports to support users, instead of users with alpha channel authorisation. This bug only affected users with alpha channel permission.
• Bug: Updating a trunk could be impossible due to hidden home_pop field somehow got removed. This field in now repaired by the frontend to ensure the trunk can be updated.
• Bug: Spelling error in the toast message 'Directories updated'.
• Bug: Spelling error in the toast message 'Import succeeded'.
• Bug: Fixed version implementation for staging and testing release to be the correct semantic version value and format.
• Internal: Refactored release channel authentication code.
• Internal: Fixed some incorrect endpoints that are not currently used.
• Internal: Considerably improved the performance of queries that retrieve a user information.
• Internal: Considerably improved the performance of some queries that retrieve a list of results.

Device

• Feature (Stable) Softphones directory will now contain all contacts from a system including the new editable directories.

v1.21.0 | 2021-11-25

Portal

• Feature: (Alpha) Directories feature. A.k.a. phonebook or contacts. The initial implementation of this feature page can be found on left-hand menu inside a system. On this page the first column is the directories list. Initially this contains the read-only system-wide directory, as used by devices. In addition, editable system directories may be added or removed. Please note the directory import and export functionality from the extra menu is not yet implemented. The second column is the contact list of the selected directory. The third column is a view of the selected contract entry, which may also be editable.

v1.20.0 | 2021-11-25

Portal

• Feature: (Stable) The trunk diversion type field was promoted from the alpha to the stable channel.
• Bug: Improved input validation to the gateway URI. Other than improved validation this specifically disallows using a domain name with a specified port. The rationale for this change is that when the port value is used a DNS A record lookup is used instead of SIP DNS SRV. The severe consequence of using DNS A lookup is that when the IP of the hostname changes it will break all inbound and outbound calls. IPv4 address with port is still allowed and will use DNS A record lookup.
• Bug: Sequential hunt groups with specified wait music currently have known issues whereby the wait music is only heard by the first user in the sequence. By removing this wait music this issue can be alleviated. As such by default the wait music is no longer an option for new sequential hunt groups. If a sequential hunt group has wait music it will not be removed, but we strongly recommend that you delete the music block and re-save the call flow.
• Bug: On the user's devices page the show SIP credentials button for unallocated devices has been disabled. This button previously did nothing and was just incorrectly showing as enabled.
• Bug: Added the telephone number to the system telephone number dialog box title.
• Internal: Modified the square logo to take up more horizontal real estate on the reseller list page and on the reseller title bar.
• Internal: On the user's devices page the renew SIP credentials button for a hardphone now has improved tooltip description of its functionality.
• Internal: Wording issue with the block warning message in the call flow editor when a telephone number was allocated elsewhere
• Internal: Grammar issues with IVR block in the call flow editor.
• Internal: Reworded the trunk telephone number page title to be consistent with the system telephone number page.
• Internal: Major framework upgrade.

Device

• Feature: Added phonebook support for Yealink models: W52P, W56P, W60B and W70B.

Telephony

• Bug: Fixed a major issue that would break audio on different entities. This includes entire PBX not playing any of the audio in call flows or specific voicemail boxes not playing entry audio to callers.
• Bug: Fixed an issue where blind transfer was not respecting a user's ring timeout duration.
• Bug: Fixed an issue call pickup whereby if the user missed the call (i.e., as part of a hunt group) they would be unable to pickup the call.

Internal

• Feature: Voicemail to email audio files are now transcoded from WAV (.wav) to AAC (.m4a) format. This results in about a tenfold decrease in file size. Consequently, longer voicemail messages are now able to be sent to email.

• Feature: Voicemail to email audio files now contain metadata.

• Bug: Fixed the issue with voicemail to email on Gmail on Android whereby the attachment was not shown in the email.

• Bug: Due to the telephone number refactor, replacing a call flow would stop the corresponding system/location/user's caller identification from being shown. This was hot fixed on the 2021-11-11. Updating those entities would resolve the issue.

• Bug: Due to the telephone number refactor, creating or updating telephones could break inbound callings to those modified numbers if multiple gateways existed on the system with the same URI. This was hot fixed on the 2021-11-13. All affected instance have been fixed,

• Bug: The following entity fields will no longer fail silently if the input fields contain Unicode characters. In the case of the functional field of caller identification prefix, Unicode characters are now omitted.

  • Call flow: name
  • Device: name
  • Dialplan: name, description
  • Gateway: name, description
  • Hunt group: name, caller identification prefix
  • IVR: name
  • Location: name
  • Audio file: name
  • Customer: name
  • Queue: name
  • Schedule: name
  • Trunk: name

• The following telephone number inputs would silently fail to create or update entities on common phone number input. The input value is now parsed in the server when used. Specifically telephone numbers values will remove whitespace, brackets, hyphens and any leading plus signs.

  • Customer: caller identification number
  • User: caller identification number
  • User: call forwarding number
  • Telephone number: number
  • Call flow: Telephone number entry point
  • Call flow: External forwarding to non-SIP URI

• Bug: Hunt group prefix now correctly appends : instead of just between the specified prefix and the existing caller identification.

v1.19.1 | 2021-11-11

• Bug: Re-enabled the portal cache that was intentionally disabled in v1.19.0, as the performance impact affected usability too much.

v1.19.0 | 2021-11-09

Portal

• Feature: (Stable) User's ring timeout feature promoted to stable channel.
• Feature: (Stable) User's national number feature promoted to stable channel.
• Feature: (Stable) Trunk template feature promoted to the stable channel.
• Feature: (Stable) A dialog message is now shown after an application upgrade.
• Feature: (Stable) Gateways now have the 'P-Asserted-Id' field. This field will set the SIP 'P-Asserted-Id' header value as per the SIP 'Diversion' header value.
• Feature: (Stable) Reseller branding colour picker has been upgraded to a larger and more traditional colour gamut.
• Feature: (Stable) Delete a location will now require confirmation and informs that this operation will delete all users in that location.
• Feature: (Stable) Added user device documentation on how to download the Windows softphone binary.
• Feature: (Stable) Added user device documentation on how to download the MacOS softphone binary.
• Feature: (Stable) Reset SIP credentials for a user's hardphone will also now reset the hardphone provisioned flag. Thus, after factory wiping a phone, you must reset the SIP credentials before it will be able to provision again.
• Feature: (Stable) Trunk update page now saves as an entire form in one operation. This reduces the time and likelihood of a trunk being in an invalid state in between the previous multistage operation.
• Feature: (Stable) Reworked the ordering of fields on trunk form pages in order to give a better user experience.
• Feature: (Beta) Overhauled the analytics page.
• Feature: (Beta) New reseller provisioning page.
• Feature: (Beta) New customer analytics page.
• Feature: (Beta) New customer provisioning page.
• Feature: (Alpha) New support analytics page.
• Feature: (Alpha) New support provisioning page.
• Feature: (Stable) New report media type: Extensible Markup Language (XML 1.0)
• Feature: (Beta) New support export: Contacts v1.0.0
• Feature: (Beta) New support export: Device v1.0.0
• Feature: (Beta) New support export: Devices: Hardphone v1.0.0
• Feature: (Beta) New support export: Licenses v1.1.0
• Feature: (Beta) New support export: Locations v1.0.0
• Feature: (Alpha) New support export: Summary v1.1.0
• Feature: (Beta) New support export: Systems v1.0.0
• Feature: (Beta) New support export: Telephone numbers v1.0.0
• Feature: (Beta) New support export: Users: Reseller v1.0.0
• Feature: (Beta) New support export: Users: System v1.0.0
• Feature: (Beta) New reseller export: Contacts v1.0.0
• Feature: (Beta) New reseller export: Devices v1.0.0
• Feature: (Beta) New reseller export: Devices: Hardphone v1.0.0
• Feature: (Beta) New reseller export: Licenses v1.1.0
• Feature: (Beta) New reseller export: Locations v1.0.0
• Feature: (Alpha) New reseller export: Summary v1.1.0
• Feature: (Beta) New reseller export: Systems v1.0.0
• Feature: (Beta) New reseller export: Telephone numbers v1.0.0
• Feature: (Beta) New reseller export: Users: Reseller v1.0.0
• Feature: (Beta) New reseller export: Users: System v1.0.0
• Feature: (Alpha) New system export: Calls: Inbound v1.0.0 (Not yet implemented)
• Feature: (Alpha) New system export: Calls: Outbound v1.0.0 (Not yet implemented)
• Feature: (Alpha) New system export: Devices v1.0.0
• Feature: (Alpha) New system export: Devices: Custom v1.0.0
• Feature: (Alpha) New system export: Devices: Hardphone v1.0.0
• Feature: (Alpha) New system export: Export v1.0.0 (Not yet implemented)
• Feature: (Alpha) New system export: Location v1.0.0
• Feature: (Alpha) New system export: Phonebook v1.0.0
• Feature: (Beta) New system export: Users v1.0.0
• Feature: (Alpha) New support import: Global v1.0.0
• Feature: (Alpha) New support import schema: Global v1.0.0
• Feature: (Alpha) New reseller import: Reseller v1.0.0
• Feature: (Alpha) New reseller import schema: Reseller v1.0.0
• Feature: (Beta) New system import: EMU v1.0.0 (Not functional)
• Feature: (Beta) New system import: System v1.0.0
• Feature: (Beta) New system import schema: System v1.0.0
• Feature: (Beta) New system import: VadaXchange v1.0.0
• Feature: (Beta) New system import example: VadaXchange
• Feature: (Beta) New system import template: VadaXchange
• Feature: (Beta) New system import: Workbook v1.0.0
• Feature: (Beta) New system import example: Workbook
• Feature: (Beta) New system import template: Workbook
• Bug: Fixed an issue in system edit that did show 'Trial' licenses.
• Bug: Fixed an issue with validation of telephone numbers, whereby the value could be saved when it was an invalid value.
• Bug: Fixed reseller user list page not sorting users correctly.
• Bug: Fixed reseller create form that was not saving the contact fields.
• Bug: Fixed reseller update form that was incorrectly saving the contact fields.
• Bug: Fixed reseller create form that was not saving or incorrectly saving most branding fields.
• Bug: Fixed reseller update form that was not saving or incorrectly saving most branding fields.
• Bug: Fixed an issue the 'AU - Devoli' trunk template incorrectly specifying a port with the hostname.
• Bug: Fixed an issue the 'AU - NetSIP' trunk template incorrectly specifying a port with the hostname.
• Bug: Fixed an issue the 'AU - SwitchConnect - NextTelecom' trunk template incorrectly specifying a port with the hostname.
• Bug: Fixed an issue the 'AU - Vocus - NextTelecom' trunk template incorrectly specifying a port with the hostname.
• Bug: Fixed an issue the 'NZ - Devoli' trunk template incorrectly specifying a port with the hostname.
• Bug: Fixed a regression in the trunk page that prevented dialplan rules from being updated.
• Bug: Fixed a regression in hardphone device meant that creating or update the device with the transport protocol UDP would be incorrectly saved as TCP. Please note only TCP and UDP are currently supported. Other protocols will save as TCP protocol.
• Bug: Fixed a regression in call flow list 'Timezone' column not rendering values.
• Bug: Fixed a regression in call flow list 'Language' column not rendering values.
• Bug: Fixed a regression in call flow list 'Numbers' column not rendering values.
• Bug: Fixed a regression in call flow list 'Extensions' column not rendering values.
• Bug: Fixed a regression in call flow list 'Voicemail' column not rendering values.
• Bug: Fixed a regression in call flow update where the optional location was incorrectly required.
• Bug: Fixed a regression in call flow editor where a redundant secondary confirmation box appeared when exiting the editor.
• Internal: Major rework of portal URL's to support future functionality. A consequence of this change is that previous hyperlinks (i.e., paged saved as browser bookmarks) will no longer be valid hyperlinks.
• Internal: Portal cache is now disabled which should solve a number of caching issues.
• Internal: Updated the 'NZ - Devoli' trunk template with new details.
• Internal: Added the 'AU - Devoli' trunk template.
• Internal: Demoted the start code *99xxyyyyyy, Group voicemail box – Transfer, into the alpha channel due to known bugs. -Internal: Improved the call flow dark theme colour scheme.
• Internal: (Beta) Removed documentation to the discontinued WebRTC client.
• Internal: Updated wiki URL in emails to the new wiki.
• Internal: Assorted minor documentation changes.
• Internal: Assorted minor spelling and grammar fixes.
• Internal: Security improvements.
• Internal: Update third party library dependencies.
• Issue: Known issue when revoking/removing telephone numbers. The system call identification does not correctly update.
• Issue: Known issue when revoking/removing telephone numbers. The system inbound routing is not updated correctly, causing subsequent number allocation to fail.
• Issue: Known issue when revoking telephone numbers. The system outbound routing is not reset, meaning users of the system can still make outbound calls.

Device

• Feature: Acrobit devices now have a basic phonebook of the users on their system.
• Feature: Yealink devices now have a basic phonebook of the users on their system. Known issues on some models, we are working with the vendor to resolve them.

Telephony

• Bug (Stable) Fixed an issue where inbound call goes to IVR and then IVR option transfers the call to an external party was failing.

Internal

• Internal: Security improvements.
• Internal: Major refactor to internally handling of telephone numbers in order to support routed trunks.

v1.18.9 | 2021-10-08

• Internal: Pipeline updates.

v1.18.8 | 2021-10-08

• Internal: Pipeline testing.

v1.18.7 | 2021-10-08

• Internal: Pipeline updates.

v1.18.6 | 2021-09-28

• Internal: Update staging auth0 config.

v1.18.5 | 2021-09-15

• Internal: Testing staging environment.

v1.18.4 | 2021-09-07

• Bug: (Stable) Improve application upgrade after a new release in order to fix some issues around application upgrade.
• Bug: (Stable) Revoking a telephone number from a customer but still set on the customer could cause the customer location and user edit pages to not be submittable. This state is no longer valid and an error will be shown.

v1.18.3 | 2021-09-03

• Bug: (Stable) Customer administrator user's no longer get the 'Authorisation Error!' pop-up. This issue was introduced in v1.18.0.
• Bug: (Stable) The 'Setting' page in the left-hand menu now redirects to the Form refactors on all forms.
• Internal: (Stable) Reworked the top left-hand navigation menu for customer administrator user's.

v1.18.2 | 2021-09-02

• Bug: (Beta) Kordia trunk template updated.
• Bug: (Stable) Trunk edit page is now submits as a single form.
• Bug: (Stable) Updated the "Settings" entry in the left menu to point to dark mode page.
• Bug: (Stable) Improved the uploader error message.
• Bug: (Stable) Improved the hint message on empty user list page.
• Bug: (Stable) Improved the invalid extension number warning message.
• Bug: (Stable) Minor UI refinements on all forms.
• Internal: (Stable) Form refactors on all forms.
• Internal: (Stable) Added some new UI components.
• Internal: (Stable) Improved some UI components.

v1.18.1 | 2021-08-31

• Bug: (Stable) Reseller create is once again functional after allowing the setting of the 'Application key' field.
• Bug: (Stable) Reseller update is once again functional after allowing an invalid 'Application key' field, caused by invalid branding data.
• Bug: (Stable) Reseller update is once again functional after ignoring invalid 'Icon round foreground shape 'allowing an invalid application key field, caused by invalid branding data.
• Internal: (Stable) We are aware of a number of reseller branding fixes that are not addressed by this fixed.

v1.18.0 | 2021-08-30

• Feature: (Stable) User creation template feature is moved from beta to stable. This feature allows for faster user creation with predefined presets.
• Feature: (Stable) Colour picker widget has changed in order to now support entire 24-bit colour depth (True color).
• Feature: (Stable) On list pages the create button is now displayed when the create button is scrolled off-screen, allowing for quick access to this common action.
• Feature: (Stable) Added the 'Who am I?' start code feature into system code documentation.
• Bug: (Stable) Reseller telephone numbers can be edited without error. This was caused an unnecessary customer reallocation request.
• Bug: (Stable) Fixed an issue in the audio file upload that would return the error "Cannot read property 'raw' of null".
• Bug: (Stable) Fixed an issue whereby a duplicate entry would appear in the reseller user list when inviting an existing user to manage a reseller.
• Bug; (Stable) Customer list on the reseller page are now by default sorted by name.
• Bug: (Stable) Customer drop-down on the reseller telephone number create popup is now sorted by name.
• Bug: (Stable) Customer drop-down on the reseller telephone number edit popup is now sorted by name.
• Bug: (Stable) Telephone numbers list view is by default sorted by number value.
• Bug: (Stable) Customer trunk telephone numbers list view is by default sorted by number value.
• Bug: (Stable) Reseller trunk telephone numbers list view is by default sorted by number value.
• Bug: (Stable) Reseller trunk telephone numbers list view no longer show's customer location name column.
• Bug: (Stable) Reseller user list view is by default sorted by user's display name value.
• Bug: (Stable) Hardphone list view is by default sorted by MAC address value.
• Bug: (Stable) Fixed an issue where the duplicate IVR option check was not being reported.
• Bug: (Stable) The telephone number box on the customer dashboard, now redirects to the telephone numbers page on click.
• Bug: (Stable) The extension number box on the customer dashboard, now redirects to the extension numbers page on click.
• Bug: (Stable) Confirmation dialog no longer becomes unresponsive if the server throws an error.
• Bug: (Stable) Trunk dial plan rules now no longer show an error when being saved.
• Bug: (Stable) Trunk dial plan rules now no longer show an error and infinitely loads when there is more than one dial plan rule.
• Bug: (Stable) Reseller update no longer deletes most of the reseller branding. Known issues still persist in the 'key' field. Furthermore, the entire branding in reseller create does not work.
• Bug: (Stable) Hardware devices no longer fail to load when there is more than one slot in use.
• Bug: (Stable) Create user no longer fails to load correctly when there is more than one location to choose from.
• Bug: (Stable) Removed the port from trunk templates fields; realm, outbound proxy and gateway where the URI's value was a domain name and not an IP address. This previous misconfiguration meant the outbound proxy and gateway would not use DNS SRV records and thus calls would only be allowed to go to one of underlying SIP servers.
• Internal: (Stable) Added the "AU – Devoli" trunk template.
• Internal: (Stable) Update the "NZ – Devoli" trunk template to point to the new domain name.
• Internal: (Stable) Extension numbers can no longer be created with a prefix of 0, 1, or 9. This prevents users from using extensions that conflict internally and/or match emergency numbers.
• Internal: (Stable) Update version number to follow semantic versioning rules.
• Internal: (Stable) Confirmation dialog messages have improved message text.
• Internal: (Stable) Updated the documentation to the new documentation link.
• Internal: (Stable) Modified internal HTTP handling routine.
• Internal: (Beta) Removed the NextVoice cloud softphone (Browser based) installation instructions.

v1.17.16 | 2021-08-30

• Internal: Re-enable admin interface post-migration.

v1.17.10 | 2021-08-30

• Internal: Temporarily disable admin interface during migration.

v1.17.9 | 2021-08-12

• Stable: Remove the proxy field from the SIP credentials of custom devices, as it is no longer required.

v1.17.8 | 2021-08-12

• Internal: Re-enable admin interface post-migration.

v1.17.7 | 2021-08-12

• Internal: Temporarily disable admin interface during migration.

v1.17.6 | 2021-07-30

• Internal: Added some users as beta user.

v1.17.5 | 2021-07-27

• Bug: (Stable) Caller identification number value on the customer, location and user configuration pages were unable to be selected, due to a bug in v1.17.1.
• Bug: (Stable) Caller identification warnings and errors were not displayed under the correct conditions on the customer, location and user configuration, due to a bug in v1.17.1.
• Internal: (Stable) Configuration update.

v1.17.3 | 2021-07-13

• Bug: (Stable) Fix bug report crash when user not logged in.

v1.17.1 | 2021-07-13

• Feature: (Stable) Added help and feedback page to bottom of the left-hand menu.
• Feature: (Stable) Call flow: Voicemail to email block now support comma separated emails address in addition to semi-colon separated.
• Feature: (Stable) Extension numbers have SIP hyperlinks in the extension list page, call flow list page and user edit page. This allows a softphone connection to the browsers or operating system intents to automatically dial this number.
• Feature: (Stable) Voicemail box numbers on the call flow list page have SIP hyperlinks to the voicemail box menu.
• Feature: (Stable) System short codes without variables have SIP hyperlinks.
• Bug: (Stable) Changing a call flow's timezone, location or customer could cause some time blocks to revert to legacy mode. To prevent this issue all legacy timezone blocks which are timezone aware are hard depreciated. This means that any legacy timezone blocks On call flow load they will be automatically converted and dropping any custom time zone information on next save. These legacy blocks were partially depreciated over a year ago in v1.1.52
• Bug: (Stable) Call flow: Fixed an issue where some input boxes were not showing tooltip documentation upon hover.
• Bug: (Stable) Caller identity anonymous warning message was incorrectly showing when 'Number' option was selected.
• Bug: (Beta) Fixed a bug whereby selecting the customer license report would crash the browser tab.
• Bug: (Stable) Fixed an issue with the national telephone number being valid at the entry point but invalid at the form level. This occurs when customer contacts and users telephone numbers create and edit pages. Where possible please use international numbers otherwise the nationality will be assumed from the entity's location.
• Bug: (Stable) Call flow file name download not correctly stripping multiple whitespace characters.
• Bug: (Stable) Call flow extension number not correctly stripping multiple whitespace characters.
• Bug: (Stable) Name parsing not correctly handling multiple dot characters.
• Bug: (Stable) Name parsing not correctly handling multiple comma characters.
• Bug: (Stable) Caller identify now displays an error when number radio is selected but without a number value. Previously this form could be submitted, but it would result in a cryptic error message.
• Bug: (Stable) Unable to create a user in the stable to the Beta user templating feature.
• Bug: (Stable) Creating a user in stable would create an invalid extension with the number zero due to the Beta user templating feature.
• Bug: (Stable) A contacts' first and last name may once again contain a single space between words. Unicode characters will no longer break phone functionality but instead be stripped from the SIP display name
• Bug: (Stable) Contact's name field now has an improved initial value instead of using the formatted or display name.
• Bug: (Stable) Contact's name is no longer mutated after updating a contact.
• Bug: (Stable) New mailto hyperlinks in v1.17.0 could create an invalid as the input had not been percent encoded.
• Bug: (Alpha) Dialling simulator not correctly handling multiple regular expression replacements.
• Internal: (Stable) Made service telephone number format consistent with other telephone numbers formatting introduced in v1.17.0.
• Internal: (Stable) Further telephone label renaming omitted in two places in v1.17.0.
• Internal: (Stable) Further telephone number standardisation omitted in five places in v1.17.0.
• Internal (Stable) Updated login email validation.
• Internal: (Stable) Improved styling on default dropdown options of call flow time zone and language options.
• Internal: (Stable) Minor rewording of the title on users from a given location.
• Internal: (Stable) Improved user durations documentation.
• Internal: (Stable) Correcting numerous spelling mistakes.
• Internal: (Stable) Refactored all forms to improve performance and mitigate potential tab crashes.
• Internal (Alpha) Added additional experimental system short codes.

v1.17.0 | 2021-06-29

• Feature: (Beta) Added pre-defined trunk templating.
• Feature: (Alpha) Added codecs support to trunks and gateways.
• Feature: (Alpha) Added Diversion header configuration to gateways.
• Feature: (Stable) Added input validation to a number of name form fields.
• Feature: (Stable) Added input validation to a number of email form fields.
• Feature: (Stable) Added input validation to a number of telephone number form fields.
• Feature: (Stable) Added the 'Type' column to reseller users list.
• Feature: (Stable) Added the 'Permissions' column to reseller users list.
• Feature: (Stable) Added the 'Type' column to customer users list.
• Feature: (Stable) Added the 'Permissions' column to customer users list.
• Feature: (Stable) Enriched most telephone number fields with hyperlinks (RFC 3966 tel URI schema).
• Feature: (Stable) Enriched email fields with hyperlinks (RFC 6068 mailto URI schema).
• Feature: (Stable) Enriched most telephone number fields to display as a formatted international telephone number and to be styled as fixed width.
• Feature: (Stable) Improved the ordering of telephone number and email dialog forms so the main field is now the top field.
• Feature: (Stable) Improved form status indicator with colour to indicate it's state.
• Feature: (Stable) Improved issue report feature.
  • Issue report dialogue is more user friendly.
  • Issue reports now include additional metadata to aid in support requests.
  • Issue reports now include a screenshot of the application to aid in support requests.
  • Downloaded report file name is more information to aid in support users' usage.
• Feature: (Alpha) Improved issue report viewer.
• Bug: (Stable) Downloaded issue reports can be opened with most text editors without crashing
• Bug: (Stable) Improved the reliability and experience of the searchable dropdown widget.
• Bug: (Stable) Customer description is now saved upon creating and updating a customer.
• Bug: (Stable) User's 'Telephone numbers' are now saved upon creating and updating a user.
• Bug: (Stable) User's 'Addresses' are now saved upon creating and updating a user.
• Bug: (Stable) Updated the default customer license report to v1.0.1. This new version fixes a bug in the report generation where the license type value was always set to 'production'.
• Bug: (Stable) Call flow: The IVR timeout was reading the 'inter-digit timeout' not the 'timeout' value. Thus call flow would save as expected but the saved value would never be read. This resulted in updating call flows to be saved with 'inter-digit timeout' value if not explicitly fixed by the user.
• Bug: (Stable) Call flow: Sequential hunt groups created since v1.12.2 were not saving the member timeout value.
• Bug: (Stable) Call flow: Correct an invalid input check for the 'forward to internal number' block.
• Bug: (Stable) Fixed an issue where the customer edit form was invalid on page load.
• Internal: (Stable) Numerous text fields changes to improve clarity and conciseness of fields, error messages and documentation.
• Internal: (Stable) Improved the experience of a number of form fields.
• Internal: (Stable) Improved the styling of a number of table columns.
• Internal: (Stable) Improved underlying form submission.
• Internal: (Stable) Improved iconography to ensure entities are both internal consistency and distinguishable.
• Internal: (Stable) Removed the '-staging' suffix from the version tag.
• Internal: (Stable) Removed the Beta notice banner.
• Internal: (Stable) Added request id to errors popup and error logs
• Internal: (Stable) Improved internal message traceability to aid in diagnosing issues.

v1.16.3 | 2021-06-03

• Fixed an issue where the processing indicator doesn't go away after updating user's general info.
• Fixed some issues when editing a user, the UI didn't show the edited data.
• Improved name/surname autofill.

v1.16.2 | 2021-05-31

• Users are now can only be created from a location, and the name of the location will be displayed on the user create page.
• Beta: Added user template option when creating a user.

v1.16.1 | 2021-05-25

• General maintenance.

v1.16.0 | 2021-05-24

• Added extensions page.
• Added more information about how telephone numbers are being used.
• Minor wording and spacing fix of the time/timezone bar at the top.
• Fix connection instability issues on Polycom devices.
• Disable direct-to-IP calls on Yealink devices.
• Normalise registration and subscription expiry timeouts between Polycom and Yealink devices.

v1.15.0 | 2021-05-20

• Added a bar at the top to display the current time based on the timezone of the page content.
• Added confirmation before leaving a call flow editor, the confirmation only shows when the call flow has unsaved changes.
• Added extension number to device list page.
• Added audio creation datetime to the audio list page.
• Added DDI counts to customer trunk list page.
• Various UI refinements and fixes.

v1.14.0 | 2021-05-17

• Fixed broken search box in the trunk DDI list page.
• Device provisioning.
  • Add daily polling to Polycom provisioning - have phones re-provision themselves daily, at a random time between midnight (00:00) and 4am (04:00) in the local time of the phone.
  • Add provisioning URL to Polycom provisioning - ensure re-provisioning can happen even in absence of DHCP provisioning settings.
  • Set proper device passwords for Polycom and Yealink phones.
  • Add timezone and NTP server settings to Polycom provisioning - set SNTP server to pool.ntp.org, and override the DHCP setting, and if a known timezone is configured for the user of the device, apply the GMT offset (overriding DHCP), and apply daylight savings time (DST) settings.

v1.13.6 | 2021-05-13

• Improved contact form usability.
• Added user's primary email to user list page.
• Removed home icon.
• Minor UI refinements.

v1.13.4 | 2021-05-11

• Feature: (Beta) Promoted national number feature at the location and user level to the Beta release channel.
• Added double confirmation when viewing SIP credentials and adding hardphones for non-TLS account mapping.
• Added popover confirmation when renewing SIP credentials. After the SIP credentials are renewed, it will not automatically reveal the credentials as it needs double confirmation now.
• Added timestamp to bug report name.
• Fixed Voicemail email configs not displaying correctly.
• Minor UI improvements.

v1.13.3 | 2021-05-05

• Feature: (Alpha) Added national number to customer, location and user create and edit pages.
• Feature: (Stable) Modified the 'Dialplan' column to show the telephone number prefix. The previous text value now is in the hover over with additional national number text description.

v1.13.2 | 2021-05-05

• Remove login password reset button for debugging, to be added back in the future.

v1.13.1 | 2021-05-04

• Fixed a bug where the extension ID was used as the call forward number.

v1.13.0 | 2021-05-03

• Added account ID to reseller and customer list/dashboard page.
• Added customer counts to reseller dashboard.
• Added ability to email softphone instructions to a user, this can be found in the user device page, this is for softphones only.
• Added ability to force reset a user's login password for the portal, this can be found in the "Permission and roles" page of a user.
• Changed success notifications to display as a toast.
• Updated authentication tooling.
• Fixed an error(failed to get user) when viewing customer edit page.
• General maintenance.

v1.12.2 | 2021-04-20

• Feature: (Stable) Audio recordings are now recored at HD voice quality, if supported by the user's hardware.
• Feature: (Stable) Audio file upload now has documentation for technical user's who wish to understand what file formats are accepted and which files are post-processed.
• Feature: (Stable) Added softphone documentation and download links to the softphone devices when viewing their credentials.
• Feature: (Stable) Call flow: Complex IVR's now have a new tick box for enabling extension dialling to any extension on the PBX.
• Feature: (Stable) Call flow: Complex IVR's now have a new audio menu option. In additional the IVR block has undergone some shuffling and rewording to make the block more intuitive.
• Feature: (Stable) Call flow: The call flow editor now has a new save button that does not redirect away from the current page.
• Bug: (Stable) Audio file upload will now validate WAVE file formats before uploading. If the file is invalid a technical explanatory is available to explain the reason. This is an initial mitigation to the serious issue whereby a user uploading an invalid audio file will subsequently break call flows by using an unsupported WAVE file.
• Bug: (Stable) Call flow: Sequential hunt group blocks have the overall timeout field removed. This has been done to improve the understandability of its function. Please note sequentially hunt groups do not loop, they run through the ordered list of users once.
• Bug: (Stable) Call flow list view no longer requires a page refresh to view the latest create/edit/delete changes conducted by the current user.
• Bug: (Beta) Reseller analytics page feature is promoted from alpha channel. The incorrect feature flag was set in v1.11.0 meaning that Beta users could not access the feature.
• Updated pagination size: 100 (default), 500, 1000, 5000.
• General maintenance, tech stack upgrade.

v1.12.1 | 2021-04-14

• Fixed a regression where the call flow left panel icons were not showing.

v1.12.0 | 2021-04-14

• Added ability to set the license type of customer.
• Added license counts to reseller and customer dashboard page.
• Added license counts to customer and location list page.
• Added license type to customer and customer user list page.
• Added non-editable customer user license page, this is just for displaying purpose at this stage.
• General maintenance.

v1.11.0 | 2021-03-29

• Feature: (Beta) New reseller analytics page.
• Feature: (Beta) New report media type: Office Open XML Workbook.
• Feature: (Stable) New report media type: Comma-separated values (CSV)
• Feature: (Stable) New report media type: Tab-separated values (TSV)
• Feature: (Stable) New report media type: JavaScript Object Notation(JSON)
• Feature: (Stable) New report media type: Yet Another Markup Language (YAML 1.2)
• Feature: (Alpha) New report media type: Extensible Markup Language (XML 1.0)
• Feature: (Beta) New report: Customer license report v1.0.0
• Feature: (Beta) New report: Customer summary report v1.0.0
• Feature: (Alpha) New report: Global customer license report v1.0.0
• Feature: (Alpha) New report: Global customer summary report v1.0.0
• Feature: (Stable) New default music option: Default hold music.
• Feature: (Stable) Voicemail to email configuration on the user page has been promoted to the stable release channel.
• Internal: Change the default hold music from hold tone to a default hold music track. Not yet configurable.
• Internal: Audio upload limit has been increased to 100 MB maximum file size.
• Internal: Minor changes to the left-hand menu text and ordering.
• Internal: Change user placeholder name
• Internal: Improved the descriptor and content of device extra setting field.
• Bug: (Alpha) User specific hold music is functional once again.
• Bug: Voicemail to email: Edits to a users location or permission no longer deletes the voicemail to email configuration.
• Bug: Voicemail to email: Voicemail to email configuration is now disabled and hidden when voicemail is set to 'Off'.
• Bug: Call flow: Call flow's metadata fields; location, timezone and language can now be unset after being set,
• Bug: Call flow: The call flow's language field now is saved on create or update.
• Bug: Call flow: Parallel hunt groups users are once again sorted while sequentially hunt groups are not.
• Bug: Call flow: Split hunt group into two block; parallel hunt group and sequential hunt group in order to improve the user experience with the timeout values and membership ordering.
• Bug: Call flow: Hunt group caller identify field is now limited to 32 characters.
• Fixed an issue where the extra setting of the device of a user can be overwritten incorrectly in some rare cases.
• General maintenance.

v1.10.1 | 2021-03-24

• Made data table search box and table header sticky at the top correctly when scrolling.
• Improved data table search accuracy.
• Improved popup notification in dark mode.
• Fixed and improved dark mode styles for uploader.
• General maintenance and other minor UI improvements.

v1.10.0 | 2021-03-17

• Added form status indicator to all forms.
• Removed unnecessary "Caller identity" field when creating a customer.
• Various style improvements and fixes.

v1.9.6 | 2021-03-09

• General maintenance: support for graphqQL union types.

v1.9.5 | 2021-03-09

• DDI list page: made default sorting ordered by DDI number.
• DDI manager page: keep search criteria effective after data table is updated.

v1.9.4 | 2021-03-08

• Added check to prevent the same extension number being added twice on the user extension page.
• Fixed incorrect link to audio page on dashboard.
• Notification icon is now only accessible in alpha channel.
• Some preparation for phone book feature in alpha channel.

v1.9.3 | 2021-03-02

• Added a new user as beta tester.

v1.9.2 | 2021-03-02

• Added a few user as beta testers. Beta features can be enabled by clicking the icon next to the version number.

v1.9.1 | 2021-03-02

• Bug: The 'Personal voicemail to email' feature released in v1.9.0 incorrectly flagged off existing user voicemail configuration into the beta channel. This was incorrect and access to stable channel has been restored.

v1.9.0 | 2021-03-01

• Feature: Hunt group caller identification prefix. In the call flow editor hunt groups have a new field for configuring the display name prefix of the caller identification. I.e., if a call has a display name of "John Doe" and the hunt group has a prefix value of "Sales:" the agent will see a display name of "Sales: John Doe" on their device.
• Feature: Personal voicemail to email. This feature can be configured in the customer, location and user forms. The core of this feature is in Beta channel. Advanced and unimplemented functionality is in the alpha channel.
• Feature: Language field. Added the language field to customer, location and call flow forms. Customer and location forms will automatically populate the language field based on selected location's country. This field configures internationalised output. E.g., Voicemail to email date and time values will be shown in the local format.
• Customer create form will automatically populate the dialplan field based on the selected location's country.
• Added ability to have beta testers.

v1.8.2| 2021-02-18

• Feature: Call flow: Added more time schedule blocks to improve the UX.
• Feature: Call flow: Initial group voicemail to email configuration.

v1.8.1| 2021-02-10

• Improved the display of the email column in reseller user list page, i.e. when a user doesn't have a primary email, the login email will be displayed.

v1.8.0| 2021-02-09

• Added ability to add reseller user through UI.
• Improved softphone form input when adding softphone to a user.
  • The name field is now prefilled with the user's display name
  • The username field is now a dropdown of all the user's email, while still retains the ability to manually enter a different email address.

v1.7.5| 2020-12-16

• Limited the number of softphones an user can create to one per user.
• Added required constraint to softphone name(general) field.
• Added email constraint to softphone username field.

v1.7.4| 2020-12-15

• Added dark mode support, this option is under user settings(by clicking the top right user icon)
• General maintenance.

v1.6.2 | 2020-12-14

• Maintenance completed.

v1.6.1 | 2020-12-14

• Under maintenance.

v1.6.0 | 2020-12-11

• Added QRCode for an easier softphone login process. The QRCode can be found in the softphone credentials section.

v1.5.2 | 2020-12-09

• Fixed a regression where the user device cache wasn't updated.

v1.5.1 | 2020-12-09

• Fixed some issues with updating users.

v1.5.0 | 2020-12-09

• Enabled public call waiting feature.
• Made "System short codes" more understandable.
  • Added in pickup groups, park groups and call swapping feature codes.

v1.4.0 | 2020-12-09

• Added ability to manage softphones.

v1.3.1 | 2020-12-04

• Bug fix: Updating a user's location or permission causes the telephony settings of the user to be reset.

v1.3.0 | 2020-12-03

• Added double confirmation when deleting resellers, customers and trunks.
• Fixed an issue where people have to do a page reload after allocating a reseller trunk DDI to a customer.
• Fixed an issue where editing some user settings causes the login email to be deleted.
• Improved searchable select dropdown component, users now don't have to manually clear the value to select a different value, it's done automatically when focused.
• Improved logic for setting the default location when a user is created.
  • The first location with the name "Default" will be used, if no "Default" locations, the first location in the list will be used, if no locations at all, an error will be shown.

v1.2.1 | 2020-11-24

• Fixed a few places where the Update button of a popup was not showing.

v1.2.0 | 2020-11-24

• Added reseller branding feature.
• Large revamp of the UI, including layouts, navigation, spacing, colors, etc.

v1.1.119 | 2020-11-04

• Maintenance done.

v1.1.118 | 2020-11-04

• Under maintenance.

v1.1.117 | 2020-11-03

• Added ability to add custom templates to hardphone devices.

v1.1.116 | 2020-10-29

• Audio recorder improvements.
  • The UI will wait for the response from the audio permission prompt before updating itself.
  • When the recording is finished, the audio indicator in the browser tab will be gone.

v1.1.115 | 2020-10-28

• Make audio recorder mimetype compatible with backend services

v1.1.114 | 2020-10-28

• Added ability to record audio directly in browser when creating an audio entity.
• Customer user list improvements.
  • Added the devices' column that is a count with a hover over broken down by type.
  • Added status to warn is user has no extension.
  • Added status to warn is user has no device.

v1.1.113 | 2020-10-27

• Fixed time schedule date rules where end time of 24:00 was not handled correctly.
• A number of minor changes to time schedules that should make changes more robust in future migrations.
• Fixed an issue whereby sequential queues were not retaining their sort order on load.
• Spelling mistakes.

v1.1.112 | 2020-10-13

• Added ability to download bug report when user is not logged in. New bug report icon is located in the lower left corner besides version number.

v1.1.111 | 2020-10-13

• General maintenance.

v1.1.110 | 2020-10-08

• General maintenance.

v1.1.109 | 2020-10-08

• General maintenance.

v1.1.108 | 2020-10-08

• Fixed a regression about URL in previous release.

v1.1.107 | 2020-10-08

• Fixed: When clicking a link(after JWT is expired) that's protected, people have to re-login when they don't need to.

v1.1.106 | 2020-10-05

• Fixed an issue where people have to re-login when the lifetime of the JWT is expired.

v1.1.105 | 2020-10-02

• Non-functional general maintenance.

v1.1.104 | 2020-09-29

• Fixed an issue with updating the general info of a user when the Caller ID of the user is in an invalid state. Please note this does NOT fix the issue where you got an error when the user email is empty.

v1.1.103 | 2020-09-28

• Fixed an issue with updating a reseller DDI when there's no customer selected.

v1.1.102 | 2020-09-28

• Fixed an issue that caused duplicated DDI to be displayed(in the customer DDI list page) when updating a reseller DDI that's assigned to a customer.

v1.1.101 | 2020-09-28

• Renamed "Vertical System Code" to "System Short Codes".

v1.1.100 | 2020-09-28

• Minor UI improvement to the warning message when caller ID is in an invalid state.

v1.1.99 | 2020-09-28

• Simplified call-forward and voicemail options to "Off", "Always" or "Busy".
• Call-forward number is now a searchable select dropdown which allows you to set the number either by selecting from the dropdown or directly enter a custom value. The dropdown options are a list of all extension numbers of the customer.
• Added call-forward and voicemail column in user list page.
• A warning message is shown when caller ID is in an invalid state.
• Refactored some telephony fields with minor UI improvements.

v1.1.98 | 2020-09-25

• Fix regression in 'Caller identity' number value dropdown that would not disable since v1.1.90. This will also fix other regression in disabled fields introduced at the same time.

v1.1.97 | 2020-09-22

• Added ability to have name and description to user devices.

v1.1.96 | 2020-09-22

• Only allow the user to create one reseller trunk using the UI.
• When allocation DDIs to customers, customers with their own trunk will not be included in the customer list selection.

v1.1.95 | 2020-09-17

• Enable reseller-create page in developer-UI mode.
• Block screen when JWT is in the process of renewal.

v1.1.94 | 2020-09-15

• Automatically re-authenticate when auth token became invalid.

v1.1.93 | 2020-09-15

• Further improvements to authentication service.

v1.1.92 | 2020-09-11

• Improved auth handler for better login/logout experience.

v1.1.91 | 2020-09-10

• Fixed an issue where a customer select dropdown is disabled when adding reseller trunk DDIs.

v1.1.90 | 2020-09-10

• Added reseller trunk and DDI management.
  • Resellers can add/create/update a trunk.
  • Resellers can bulk add a list of DDIs to a trunk and allocate them to a customer in one step.
  • Resellers can revoke DDIs from a customer.
  • Resellers can allocate DDIs to different customer(must be revoked before re-allocation).
  • A new DDIs list page is added on the customer level.
  • If a customer was given a DDI number from reseller, the "Trunks" menu on the customer level is hidden.
• Made some UI(non-functional) only visible in dev mode.

v1.1.89 | 2020-08-27

• Feature: Added user voicemail configuration.
• Feature: Added user call forward configuration.
• Feature: Added user call waiting configuration (developer only).
• Feature: Call flow blocks with user drop-downs are now sorted by extension number and then display name.
• Feature: Call flow block menu now has tips about hovering the mouse over blocks to get further information.
• Feature: The edit page titles now include the display name of the entity currently being edited. This change was applied to the pages: edit user, edit customer, customer dashboard, edit location and call flow edit. Furthermore, minor modifications were made to existing trunk edit and call flow editor to ensure consistency.
• Feature: Shuffles the ordering of the location list view columns.
• Bug: Call flow hunt groups are now correctly validate the user timeout with respect to the overall timeout value. Previously this was not being validated which would also break the call flow generation.
• Bug: Call flow voicemail boxes with the default pin of "0000" are now properly loaded and validated.
• Bug: Call flow list view the customer time zones are no longer rendered as "?".
• Bug: Delete actions previously had to be completed before a new one could be actioned. These actions are now independent and multiple deletes can be requested simultaneously.

v1.1.88 | 2020-08-20

• Made bug report description required.
• Made bug report available within an hour.

v1.1.87 | 2020-08-19

• Improved the reliability of the bug report download and added more information to the report.

v1.1.86 | 2020-08-19

• Some other minor improvements about logging.

v1.1.85 | 2020-08-19

• Improved bug report.

v1.1.84 | 2020-08-17

• Fixed some call flow log warnings. Please note that there still might be some warnings not resolved.

v1.1.83 | 2020-08-14

• Added ability to download bug report.

v1.1.82 | 2020-08-07

• Added wiki link to the user avatar dropdown menu.
• Improved handler for getting an item from localStorage.

v1.1.81 | 2020-07-29

• Disabled reseller-create, edit and delete buttons.

v1.1.80 | 2020-07-28

• Make email as the only required field in a contact form.

v1.1.79 | 2020-07-28

• Bugfix: The absence of user's email will crash customer user edit page.

v1.1.78 | 2020-07-28

• Bugfix: The absence of user's email will crash customer user list page.

v1.1.77 | 2020-07-28

• Use a new contact module to manipulate customer contacts (both on create and edit page).

v1.1.76 | 2020-07-28

• Added hunt group timeout for the overall call and user specific override. These fields can now be set in the call flow editor.
• Added shared voicemail VSC to the 'Vertical service codes' page.

v1.1.75 | 2020-07-27

• Trunk edit page was not downloading the previous SIP authentication registrar value. Consequently, this was causing the SIP authentication section to be initially set as disabled.
• Trunk edit page password field now shows as populated if SIP authentication is defined. This value's length does not reflect actual password length.

v1.1.74 | 2020-07-23

• Fixed broken user's voicemail functionality. This was first broken on 2020-06-08.

v1.1.73 | 2020-07-23

• Got customer user update working.

v1.1.72 | 2020-07-23

• Changed trunk the default registration expiry value from 3600 to 180 seconds on both the create and edit pages.

v1.1.71 | 2020-07-22

• Fixed caller identification number issues on customer location and user create and edit pages. The number value is now cleared when inherit is set then disabled.

v1.1.70 | 2020-07-22

• Fix UI didn't update when the caller ID of a customer user is updated.
• Pass the missing roles field to backend when creating a customer.

v1.1.69 | 2020-07-17

• This version is an unstable developer release used to debug GraphQL issue that is completely breaking function.

v1.1.68 | 2020-07-20

• Fixed a major regression introduced in v1.1.67 caused by the trackBy function. Specifically the action Edit user > Devices > Add Hardphone > [Select MAC address] would block the UI, use all CPU and consume all system memory before crashing the browser (or host system). Another two places where this bug could have occurred, in trunk gateways and dial plan rules have also been preemptively fixed.
• Added voicemail pin code feature.

v1.1.67 | 2020-07-17

• Hotfix for trunk creation not working due to required name in dialplan rules.
• Fixed an error in trunk edit whereby the password no longer need to be reset on every edit.
• Refactored angular track by functions.

v1.1.66 | 2020-07-18

• Rewrote auth service with Auth0 SPA library. This should fix the auto logout issue when a page is reloaded.

v1.1.65 | 2020-07-17

• Changed staging graphql endpoint.

v1.1.64 | 2020-07-14

• Implemented trunk edit functional.
• Update Auth0 configuration to the production address.

v1.1.63 | 2020-07-13

• We're now running the latest Angular(v10) with other latest dependencies.
• Various improvements and bugfixes purely on the UI side, such as.
  • Made some not-implemented stuff developer-only.
  • Extend the dashboard statistics.
  • Renamed a few things.
  • Made the use of icons more consistent.
  • Added/Removed some columns in some data tables.
• Tons of code refactors.

v1.1.62 | 2020-07-10

• Added call flow list status

v1.1.61 | 2020-07-09

• Call flow location link now hyperlinks to edit location.
• Added timezone and dialplan to location list view.
• Enable anonymous CLI for location and user.
• Enabled maximum concurrent calls for locations.
• Change geo radius to SI units, Geo fence uses exponential scale.
• Automatically create a human-readable audio name when uploading audios.
• Merged audio type and general field into a metadata section, and moved uploader to top.
• A bunch of UI improvements.

v1.1.60 | 2020-07-08

• Prevent more than one trunk per customer.
• Show dialplan rules.
• Add fromDomain field to trunk.
• Minor UI improvements.

v1.1.59 | 2020-07-07

• Update codebase to reflect new schema changes, no functional changes.

v1.1.58 | 2020-07-02

• Update auth0 login error message to include more useful information.
• Minor wording change.

v1.1.57 | 2020-07-02

• Various UI tweaks to make things more polished, and have a consistent look and feel.

v1.1.56 | 2020-07-01

• Added ability to open as new tab from middle-button click.
• Location edit: update country when place is selected, and moved address input above country and timezone.

v1.1.55 | 2020-07-01

• Automatically set timezone based on location in call flow metadata form.

v1.1.54 | 2020-07-01

• Bugfix: make dev-only UIs respect the developer settings.
• Bugfix: call flow list page loading indicator is now shown when data is loading.

v1.1.53 | 2020-06-30

• Bugfix: customer-user-edit page broken.

v1.1.52 | 2020-06-30

• New options added when creating Customer, Location and Customer User.
• Call flow location & timezone support.
• Disable scroll wheel on google map.
• Data table changes.
  • Search box will only appear if the dataset have more than 5 records.
  • Paginator will only appear if the dataset have more than 25 records.

v1.1.51 | 2020-06-22

• Allow copy sip credentials under customer user device management page.
• Added ability to delete and create user extension.
• Disable audio edit, and show warn message.

v1.1.50 | 2020-06-18

• Added ability to edit and play audio.
• Added ability to expand a default panel in customer-user-edit.
• WIP: add multiple device config support.
• Added beta message and indicator.
• Code refactor.

v1.1.49 | 2020-06-18

• Call flow audio refactor.
• Customer-user-edit refactor.
• Add default location in customer-user-create.
• Refactor shared buttons.

v1.1.48 | 2020-06-05

• Print log data if user is developer in production mode.
• Refactor trunk create page.

v1.1.47 | 2020-06-04

• Added local storage service to handle local storage data manipulation.
• Added ability to filter out menu items that a user should not see.
• Added developer related features.
• WIP: customer edit page.
• Refactored device list page.
• Refactored trunk related components, reworked trunk edit page.
• Improve error handlers.
• Various UI improvements.
• Various bugfixes.

v1.1.46 | 2020-06-02

• Fix customer user create failing on email address; set default location.

v1.1.45 | 2020-05-29

• Added ability to dynamically change the favicon and manifest.

v1.1.44 | 2020-05-28

• Refactored device list page.
• Refactor Vertical Service Code into separate module.
• Minor UI improvements.

v1.1.43 | 2020-05-27

• Re-use REST API token.
  • Added REST API token to session store.
  • Get the token from store, otherwise make http request to get token. If the JWT is renewed, the token from store will be nuked, because the token is based on JWT.

v1.1.42 | 2020-05-27

• Device related fixes and improvements.
  • Show account mapping information in device list page.
  • Improve cache handler to keep UI up to date.
  • Set TCP as default protocol.
  • Formatted mac address to dash version.
  • Some minor/ui wording change.
• Call flow bugfix.
  • Call flow editor audio file dropdown incorrect field.

v1.1.41 | 2020-05-26

• Added ability to download audio files.

v1.1.40 | 2020-05-26

• Added ability to create custom device for a customer user.
• Added ability to use real audio in call flow editor.

v1.1.39 | 2020-05-21

• Update audio manager to match schema changes.
• Remove code to manually check app updates.

v1.1.38 | 2020-05-18

• Use http header to bypass graphql requests in service worker.
• Improve uploader error message.

v1.1.37 | 2020-05-18

• Fix uploader progress not showing in prod mode.

v1.1.36 | 2020-05-15

• Check for null value in truncate pipe.
• Improve uploader error handling.
• Added network status check for in _failedToGetUserType.

v1.1.35 | 2020-05-15

• Update audio uploader url as well as send and receive values.
• Call flow editor left panel icon change.
• New call flow voicemail blocks.
• Added default shared voicemail pin code to VSC.
• Fixed a bug in call flow editor initial load that would fail to load dropdown items.
• Call flow goto DDI block is now enabled.
• Call flow goto extension block is now enabled.
• Call flow goto call flow block is now enabled.
• Call flow label block and goto label block are now enabled.
• Call flow extension entry block now allows for zero prefixed numbers. please note that these are not yet supported in backend so they not functional valid.
• Clearing the call flow editor now also ensure the resulting call flow root block is centered on the screen.

v1.1.34 | 2020-05-12

• Call flow editor now handles users with an optional extension as well as various name permutations as the display name.

v1.1.33 | 2020-05-12

• Fake MAC address for customer user edit, and check for empty extension.

v1.1.32 | 2020-05-12

• Added ability to set "Time To Live" for a flash message.

v1.1.31 | 2020-05-12

• Add common http interceptor to handle auth with non-graphql http requests.
• Made uploader ready to connect to the backend uploader service.
• Bugfix: customer user list page crashes if extension is empty.

v1.1.30 | 2020-05-08

• Fixed a page redirect error when user is customer user.

v1.1.29 | 2020-05-08

• Show error message if failed to get user type info.

v1.1.28 | 2020-05-08

• Major refactor around access control.
• Changed google map and firebase api keys, different keys can be used for different environment.
• WIP: uploader and contacts module.
• Bug fixes and general maintenance.

v1.1.27 | 2020-04-20

• Large rework of call flow list page and editor.
  • The list page now display DDI's, extension and voicemail box numbers. The editor is now accessed via the pencil icon while editing the name/description fields is now done via clicking on the cell.
  • The call flow editor now takes up more screen real estate hiding left-hand menu be default. Modified the colour theme to have less colours and be more subtle. The editor's top action bar was move to the right hand side and improved to be a navigation rail by default. The left hand side toolbox was graphically improved and a number of rows have been split up.
  • Go to block was split into three block, go to extension, go to DDI and go to call flow. In addition, the label, go to label and play audio blocks were added. The root block not reflect the call flow's name. A number of dropdown boxes have up to 100 explicit block with a selection for quick access available in the toolbox.
  • The time blocks default values have been slightly modified. Extensions are no longer allowed to have a zero prefix. This is a temporary measure until the backend implementation no longer users this extension range for call routing.
  • Blocks that are not functionally working are now disabled. Numerous block of warnings were added to prevent submission of invalid data as well as providing instant user feedback.
  • Fixed a bug that prevented nested extension and DDI's from working. Fixed a bug with audio blocks creating duplicate branches in the backend. Numerous other small fixes.
• Contact form(WIP)

v1.1.26 | 2020-04-16

• Major site-wide refactor about shared modules.
• Simplified the structure of the application, files/folder are reorganized.
• Renamed a lot of folder and variable names.
• Fixed and improved all test cases and storybooks.
• Added contact form module (WIP).
• Added address form module (WIP).
• Added PhoneNumberInputModule (WIP).
• Added a shared set of css rules for simple table.
• Added post-build script to convert Changelog.md to html, and stored with the final build, so it can be accessed in the browser.
• Added app version module, also replaced old app version implementations with the app version module, clicking the app version will open the changelog in a new tab.
• Improved styling for long page title in the topbar.
• Improved form error text message as one-line-text.
• Replace "Telephone Number" with "Audio" in left nav.
• Refactored google map module.

v1.1.25 | 2020-04-09

• Added download button in audio list.
• Update getCustomer gql to include geolocation.
• Update test data.
• Add viewOnlyMode to google map module.
• Customer dashboard improvements.
• Removed old unused code.
• Replaced trunk section with google map.
• Added google maps module to customer dashboard.
• Made displayName as the only required field in customer user create.
• Table action column style change.
  • Set fixed width, so they will always appear at right side of the table.
• Made default truncate pipe to truncate to 80 chars.
• Added description and direction under RootTrunkFields.
• Minor style improvements about table action column.
• Made popup notification message max length 250.
• Trunk list UI refinements.
  • Added description and direction column.
  • Made actions column appear right.

v1.1.24 | 2020-04-09

• Combined __typename and guid as the unique identifier for dataIdFromObject of Apollo InMemoryCache.

v1.1.23 | 2020-04-08

• Enhance the uploader module.
• Added audio module.
• Minor style and usability improvements.

v1.1.22 | 2020-04-07

• Change tbi opacity to 0.3.
• Fixed the broken pagination on telephone number page.
• Added a bunch of comments to the codebase.

v1.1.21 | 2020-04-06

• Set call flow default minimum times to one second.
• Fixed a number of call flow date bugs.
• Blockly boolean values incorrect.
• Dialplan rules form text incorrectly worded.
• Added dialplan rule input validation checks, also set default value.
• Trunk creation requires at least one dialplan rule.

v1.1.20 | 2020-04-03

• Fix test data

v1.1.19 | 2020-04-03

• Refactor customer contact form.
  • Added a bunch of comments.
  • Changed owner to administrative.
  • Changed emergency to technical
• Simplified the create customer mutation input.
• Made technical and financial contact optional for customer.
• Made name field of customerCreate display longer by showing description and name in different row.
• Remove unused commented code.
• Removed old unused contact form.
• Removed old unused reseller-contact-form-fields.
• Resolves #3: list financial prior to technical.
• Resolves #21, add max width to call flow list description field.
• Use customer address field to display the address in customer dashboard.

v1.1.18 | 2020-04-02

• Simplified the text filtering logic of all data tables.
• Make use of generic types for cacheUpdate and cacheDelete.
  • This results fewer and more readable code.
• Refactor trunk number management page to use mat table.
• Refactored logger service.
  • Factored out the main logic for logger into a different file, so we can reuse it somewhere else.
• Refactor cache update.
  • Add cacheUpdate helper function to handle common update cache actions.
  • Changed all existing cache handling to use the helper function.
  • There is no need to refresh the browser.

v1.1.17 | 2020-04-01

• Add missing imports.

v1.1.16 | 2020-04-01

• Resolved #11 #4. Meaningful error messages will be display if a form field is invalid.
• Resolved #13. Made GoogleMapInput address value the same a what's displayed in the UI.
• Refactored google maps module to work with forms.
• Turned off autocomplete by default.
• Disable customer address field until graphql is fixed.
• Fix test.

v1.1.15 | 2020-03-31

• Fix test.

v1.1.14 | 2020-03-31

• Check for new app version every 30 seconds.
• Catch error if page protection guard throws.
• Fixed incorrect method name in popup notification.
• Set overflow to hidden for html and body tag.
• Remove code to set page context in customer and reseller list.
• Update readme to include notes about nuking neo4j.
• Customer user list refinement.

v1.1.13 | 2020-03-31

• Made last table column min-width 110 px.
  • This can hold two mat-icon buttons.
• Update schema and gql to match new changes.
• Call flow root block dynamic and undeletable.
  • In order to fix a backend issue and make a better user experience the root block is a singleton and undeletable. A bunch of minor tweaks here and there are required for it to work and not break other functionality such as loading and import/export.

v1.1.12 | 2020-03-31

• Nothing changed, just testing pipeline.

v1.1.11 | 2020-03-31

• Update pipeline: use master to deploy to staging instead of develop.
  • Develop branch doesn't do any deployments now.

v1.1.10 | 2020-03-31

• Made call flow editor components private
• Call flow weekday block uses text instead of magic value
• Remove Blockly scroll wheel zoom.
• Added call flow GUID hack
• Added hardcoded call flow audio files
• Incorrect call flow skill quueue field name
• Call flow name have hardcoded 'anonymous' value
• Added TODO comments for all root labels

v1.1.9 | 2020-03-30

• Fixed some call flow cache issue.
  • Fixed #9. When call flow data is saved, it goes to call flow list page, but the call flow editor is empty if revisited, until a page refresh is occurred.
  • Fixed #10. "External entry points" not updated when the call flow is saved. This is more of a hack, since it just refetches the query, but given the current implementation, there's no way to update this information.
  • Renamed misleading _gqlDdi to _gqlDdis.
• Made gateway table in trunk-create form fullwidth.
• Customize scrollbar for firefox.
  • Added some customization to the scroll bar in firefox browser to make look it a bit more consistent across browsers.
• Added bottom margin for left side-panel.
• Added version number to the left bottom corner.

v1.1.8 | 2020-03-30

• Fixed call flow next block processing incorrect.
• Fixed invalid warning of type child blocks.
• Fixed call flow editor block warnings.
• Updated Style Blockly toolbox.
• Improved call flow time switch block layout.
• Improved call flow hunt group block layout.
• Improved call flow skill queue block layout.
• Improved call flow time schedule block layout.
• Made call flow IVR blocks functional.
• Removed comment above call flow editor save button.
• Modified call flow data load operation.
• Fixed invalid field on call flow block Audio TTS.
• Call flow user/phonebook guid field fixes.
• Call flow hunt group block invalid parallel ring.
• Call flow IVR option text phrase fix.
• Improved call flow block regular expression validation.
• Call flow incorrect JavaScript getMonth usage.
• Removed unneeded field in call flow time schedule date type.
• Simplified time schedule date block type.
• Added Node DDI resolver to call flow writer.
• Call flow voicemail box required a validator.
• Standardisation of error catching syntax.
• Incorrect default value in call flow weekday time data type.
• Incorrect ISO time string and ISO date refactor.
• Call flow editor style warning and uniqueness fix.
• Call flow editor Blockly style encapsulation.

v1.1.7 | 2020-03-27

• Removed unused code.
  • States about graphql errors is not being used anymore.
• Improved error handling site-wide.
  • When showing an error-type notification, a details about the error must be provided. This will give the user more information about the error instead of just a message says something is failed.
  • Disabled global Graphql error popup, this should be providing using the above method.
  • Decrease the successful popup dismiss timer to 3 s.
  • Made all error notifications to respect the above changes.
  • Fixed a cache issue with ddi-delete.
  • Fixed a typo geoCordinates.
• Pass the correct value to the device and ddi edit components.
  • Passed the actual form values to the edit components, but was expecting the actual form instance, thus resulting undefined errors.
• Refactor location edit page.
  • Replaced the old google maps implementation with the new GmapModule.
• Refactored customer and location graphql queries.
  • Removed nested fields from root level fragments. Nested fields in root level fragments can lead to malfunctional queries. Not sure how I got it there in the first place.
  • Removed outboundRoutingGroup and ownedByCustomer from LocationFields.
  • Made relative changes in other affected files/code.
• Change min-height of main-content when taking full width.
  • Make min height 70% of view portal height.

v1.1.6 | 2020-03-25

• Added version number to error/warn/bug notifications.
• Angular.json: add sourcemap in dev mode.

v1.1.5 | 2020-03-25

• Customer dashboard refactor.
  • Use real data to display contacts.
  • Use real data to display address, which is the first item in customer location list.
  • Added support for assigning dynamic HTML elements.
  • Added logic to display UI only when all data required is loaded.

v1.1.4 | 2020-03-25

• Location create/update wording change.
  • Replace slider with dropdown.

v1.1.3 | 2020-03-25

• Refactor call flow interfaces into a new file.
  • Refactor call flow interfaces into a new file to allow for sharing of interfaces between the list and editor pages. Not shared too much at current time but that should increase over time.
• Converted editor call flow name to call fow metadata object.
  • We're going to want to access other attribute from the call flow metadata. As such we changed the fields in the editor and shared code between the two pages to prevent duplicate logic.
• Added call flows retrieval to call flow editor.
  • Retrieval of call flows from call flow editor no longer existed since the splitting of pages. Added and fixed up a few issues to restore functionality of the goto label block.
• Refactored call flow editor methods & general fixes.
  • Refactored methods in call flow editor. No major logic changes. This was done to make the file more readable and manageable. It was required to track down some complex bugs we are having. Added improved logging in the process. Furthermore, converted many of toasts to popups and a couple of popups to toast where the user experience dictated. A few other small bugs were quashed in testing.
• Reworked call flow action bar.
  • Made numerous changed to the call flow action bar to have a user' experience that we desire. Not perfect but get the basics if the flow working.
• Added a note about call flow loading bug.
  • Have not fixed the call flow loading bug but the least I can do is add a comment. The workaround is to hit the 'restore' button once the other data is loaded.
• Major rework of call flow toolbox.
  • Mad numerous changes and reshuffling to the call flow toolbox in order to get it in a state closer to what is supported in the first release.
• Call flow editor image arrow is now Unicode.
  • Replace the enter/exit image arrow in the call flow editor with an image arrow. Simpler code and less HTTP lookups.
• Fix bug in display of call flow entry points.
  • Minor UX issue whereby wee don't want to see the same information twice if it can be helped.
• Partial fixes to DDI block dropdown.
  • DDI block dropdown partially works. Is seems to work in Blockly but the list page is still having issues.
• Attempts to fix Call flow DDI issue.
  • After hard fought battle I've determined I think GraphQL/Apollo cache is not doing what we expect. When doing a query for DDI type I get both DDI and NodeDdi type. I'm guessing its caching on GUID and assuming that all entities are unique whereas we have two types with different views of the same entity.
• Removed old call flow index page.
  • Call flow index page s no longer needed. It has been superseded by call fow list page and the call flow editor page.
• Minor lint fix.
  • Missing a space at the start of a comment. Super minor but linter needs it to be fixed.

v1.1.2 | 2020-03-25

• Updated graphql schema.
• Update customer.gql to match new schema changes.
  • Added address field.
  • Moved geoFence and geoCoordinate to address field.
• GoogleMaps Module: replaced slider with dropdown, default geoFence to 100.
• Added address field to customer create and update components.

v1.1.1 | 2020-03-24

• Added changelog.
• Update test data.

v1.1.0 | 2020-03-24

• Refactored ddi-edit to use the shared popup component.
• Refactored device-edit to use the shared popup component.
• Changed action buttons in device templated to use the shared UI.
• Add manual change detector when input value is changed.
  • This is to solve a weird issue where the mat-data-table wasn't being updated when the datasource is changed.
• Added a bracket to the app version in logs.
• Add input paste detection in pure data table search input.
• Remove unneeded full-width styles in app component.
• Refactor main layout style.
  • Simplified the main layout scroll behavior.
  • Disable the default material scroll behavior.
  • Made "main" content scrollable.
• Made popup notification display "Close All" button if there are more than 2 notifications.
• Made popup action buttons appear on the right side.
• Removed border radius from scroll bar.
• Added topbar height variables to be used in multiple stylesheets.
• Updated graphql query.
  • Include contacts info when getting a customer.
• User real data in customer dashboard.
  • Use real data to display the number of locations, users, etc.
  • Use real data to display customer contacts.
• Made customer dashboard general stats as links.
  • Clicking those general stats should redirect to the corresponding page.
• Change auto scrollToTop selector to main.